mshmmccoy
Google
Besides being a beautiful rainforest resort on the beach, the staff is welcoming and accommodating. From ensuring we had a room on the 1st floor for my mother, to inviting and engaging conversations, my mother and I felt like we were home. Unfortunately, I endured a severe accident on an excursion off the property. I called the resort, and the concierge team quickly jumped into action, connecting me with an urgent care clinic the resort had a relationship with and knew would provide me the best care. Similarly, they had staff continuously checking on my 71-year-old mother, who was at the resort during the time of the accident. They also ensured food was sent to my room when I returned from the clinic. And, yes, even the food is good at the resort. It's fresh and healthy! I wanted to give a very special thank you to Derian Jimenez and his team, specifically Krishne, who orchestrated my care and supported my mother during a nightmare event. Thank you to Brian Lopez, who always took time to check on me and my mother. I definitely will be returning soon. God bless you guys, and thank you again.