390diogoc
Google
We had a very unprofessional experience at the hotel. The younger receptionist, from Colombia, is very kind and helpful. But there's an older receptionist who really disappointed us. We checked out and left our luggage at the hotel to pick up by 6 PM, which is when the reception closes. We were on a guided tour and let them know we were on our way to pick up our luggage. Five minutes before 6 PM, the receptionist called to ask where we were; we said we were close, and she hung up on us. We arrived at the hotel at 6:01 PM. She looked annoyed, indignant about our one-minute delay. She didn't say anything and left. We felt bad because the hotel wasn't cheap, and we invested in this vacation. The hotel's location is average, and the rooms are good. I was in Tasmania to write a report for a magazine, and unfortunately, I have to recount what happened.