Amanda Lee
Google
tldr: terrible gel manicure removal experience, nails still severely damaged 2 months later
I came to get a Russian manicure removed because Bunny was the cheapest in the area. I had never gotten a gel manicure removed before, so I didn’t realize at the time, but their removal process was extremely damaging, and even months later my nails are still recovering.
They began with acetone method but rushed it, so when scraping afterward the gel wasn’t loose yet, but they were still trying to pry it off. It was very uncomfortable and made my nail beds ache.
They then used the drill. It really hurt a few times when they went over the nail, which should’ve been a massive red flag that they were hitting nerves. I’ve since learned that you’re supposed to leave 10-15% of the old material on the nail to avoid massively weakening the nail, but they didn’t do that, and definitely removed way too much.
As a result, my nails were literally *bending in half* — in both directions, both toward the finger and away from it, which is particularly painful — and I couldn’t even wash my hair without my nails bending and hurting. Because of the bending, my nails have been cracking and chipping ever since (they all look like that photo)
On top of everything, they insisted that I had gotten a hard gel and they charge more for that. I later checked my manicure receipt, and it was soft gel. Needless to say, I will not be returning.
Edit: business responded, blaming me for coming during a busy time. Not sure why they didn’t just communicate that they didn’t have time, instead of rushing my removal and doing a bad job — it was painful during the appointment and is still painful months later. I gladly would have paid more for a competent removal and for my nails not to turn out this way.
