Aries Hotel & SPA

We stayed at this hotel for the second time — in fact, it was the very first time in all our travels across Europe that we ever returned to the same hotel. That alone says something. Sadly, this time our holiday was overshadowed, if not entirely ruined, by a deeply unpleasant incident. The hotel itself may not be fully responsible for what happened, but their reaction — or rather, their complete lack of empathy, support, or even basic courtesy — left us absolutely shocked. Our car was parked in the hotel’s gated parking lot, supposedly a safe and secure place. At least that’s what we believed. Reality proved us wrong. One morning, we drove out to the nearby park for a hike. Hours later, we returned only to find our car damaged. Since the neighboring cars that had parked at the same time were still there, it was obvious the damage had occurred in the hotel’s own parking lot. We had even inspected and photographed the car beforehand — there was no doubt. We called the hotel and asked them to check the security footage. They promised to call us back shortly. That call never came. Instead, we had to involve the police, wasting over two hours, after which we drove back to the hotel together with the officers. When the hotel administrator finally appeared, her words stunned us: the recordings wouldn’t be checked, “nothing is visible at night anyway,” and the police would need a court order to access any footage. We were speechless. But what shocked us even more was the attitude. Not a word of comfort. Not a single “don’t worry, we’ll try to help.” No apology, no empathy, not even the most basic gesture of hospitality. We had spent the entire morning hiking, then two exhausting hours dealing with police — and the hotel couldn’t even offer us a seat, a glass of water, or a shred of human decency. Just cold indifference. It was disgusting. Heartbreaking, really, considering this was a place we once trusted enough to return to. But never again. We will never come back here.

I felt so sad that i just stayed here for one night only. I wish i can stay here at least for one week next time when i came back to Poland. From check-in till to check out, nothing can complain. All staffs no matter from the front desk to the restaurant were attentive and helpful. Standard room was big enough for 2 people and cleanliness. The decoration was grand and chill. The mattres and pillows were super comfortable. The spa facilities were awesome, and unlimited use during the stay is definitely a thumbs-up. I like the most is the outdoor hot spring, can't explain how good is, just come and try:) The breakfast served in buffet style, huge options for the foods, the quality and taste were far beyond the standard . The location is unbeatable, just few minutes walk from the main street. And includes the free private carparking is big advantage for the road trip tourists. The environment and the decorations of the hotel is combined with natural scenery and luxury style. Highly recommended it for no doubt !

The room was large and well appointed but with an unusual configuration on our corner room. Concierge helpfulness and breakfast were amazing and everything is right outside your door or at the lower level Wellness Thermal Area.

From the first moment of contact about our stay up until we left the service was impeccable. I had a Cleopatra massage and the masseuse even got rid of my frozen shoulder... it was amazing. Loved the Spa, loved the people and the food... the pastry chef belongs at a 3 Michelin star restaurant. We were there for 4 nights and could have stayed longer. We look forward to our return :)

We return to the Aries Hotel every year—it’s not only our favorite hotel in Zakopane, but truly one of the finest hotels we’ve ever stayed at anywhere. The building is beautiful, the location is perfect, and the staff are simply outstanding. What truly sets Aries apart is the personal touch. Without any prompting, the hotel remembered our anniversary and surprised us with thoughtful treats in our room—a gesture that speaks volumes about their attention to detail and care for returning guests. The concierge has helped us plan unforgettable hikes and extensive bike trips with enthusiasm and expertise. After a long day on the trails, the pool and outdoor hot tubs are perfect for recovery and relaxation. Aries has become a special part of our travels, and we plan to return every spring and fall. We can’t recommend it highly enough.

My mum and I visited from London and I have to say this has been the best hotel I’ve stayed in. The building itself is beautiful and perfectly located, very close to Krupowki town. The receptionist, Bartolomeo, was incredibly kind and spoke to us in both Italian and English. Since it was my birthday, he gave me a teddy bear and upgraded our room. When I returned to the room on my birthday, there was a platter of macarons, fruit, and chocolate waiting for me, along with a lovely card from the Aries Team. The room was bright, quiet, and very well situated. The spa was also really nice it had an indoor pool, two outdoor jacuzzis, two or three saunas, a steam room, and even a room to relax and nap. I thoroughly enjoyed my time here and will absolutely be coming back. The service from Bartolomeo was exceptional, thank you!

Amazing stay with great proximity to hiking, and main downtown road. The Concierge was outrageously helpful and helping us plan our hiking. The breakfast was amazing and I would absolutely recommend having a stay with the breakfast. Great service great food.!

Lovely hotel and spa; it was especially wonderful for families. The rooms and service were both excellent. The team helped with making reservations and scheduling car service. The kids play area and LEGO rooms were both an amazing space to have. The spa/pool area were also excellent. I'd definitely recommend and would stay there again.

We stayed here in Sep 2017 for 3 days and it was fantastic. The rooms are clean and not crammed (not to mention, the nice little decor touches are inspired by the surrounding mountains and wilderness). The breakfast buffet was so varied and so good that we could have stayed 2 weeks and still enjoyed it every morning. The hotel staff was very helpful. The bars (2 of them) were both great, and the one that serves food was also awesome (nice fireplaces help keep it cozy). The indoor pool and outdoor hot tubs were a great way to relax and spend some time under the evening stars. And we splurged for a massage in the spa, which was totally worth it! Highly recommend this hotel for your stay in Zakopane.

It was honestly the best hotel I've ever stayed at. When we got there I think the hotel was not really busy so they decided to upgrade our room. We had a nice, beautiful two-story room. The weather was unfortunately pretty bad, so we couldn't enjoy the town but at least the hotel was so nice that it didn't really matter since we spent a couple of days relaxing instead. We had the indoor pool and outdoor spa almost to ourselves. And the breakfast buffet was amaaaazing. So many delicious dishes to choose from. And the staff is friendly and speaks English. We needed to print our boarding passes and the lady at the front desk did it for us. I wish I didn't live so far away so I could go back.

No complains. Our staying was absolutely a pleasure. I was born in Poland and I am proud of places like this! Breakfast was fantastic. Thank You!