Arima Hotel & Spa, an SLH Hotel

A wonderfully architected hotel. Ecological and environmental ethos was a bonus. Spa is excellent, treatments even better (ask for Isabel for a sports massage, the best I’ve ever had!). Care and attention to the food was obvious and service at dinner excellent and when my steak was tough (although perfectly cooked) they bent over backwards to rectify the situation. Staff were lovely in the most part (I wish the staff at breakfast could be a little happier). My only complaint is that it’s in a business park so you are surrounded by office buildings with forest on one side. Made me feel I was there for ‘work’ not ‘play’.

I had high expectations for Hotel Arima given its affiliation with Small Luxury Hotels, but my experience was deeply disappointing. The air conditioning in our room was not functioning properly throughout our three-night stay. Despite reporting the issue multiple times, the room remained hot and stuffy, with a persistent temperature of 25°C. We were told the issue was fixed, yet nothing changed. A staff member even acknowledged that the room lacked proper ventilation and offered us another room — but only on the final night, after midnight. We were also promised that a manager would speak with us before checkout, yet no one was available. The service recovery was nonexistent — no follow-up, no compensation, and no accountability. We ended up sleeping in uncomfortable conditions for two nights, and had to relocate rooms late on the third. At this price point and under the SLH brand, I expected much better. Unfortunately, the hotel chose not to take responsibility or offer any resolution after my stay. I wouldn’t recommend this property based on our experience.

We had a wonderful stay for my birthday at Arima Hotel and Spa. The hotel itself is beautiful with modern look and serene feel. The staff is very professional and at the same time very friendly. We had amazing breakfast with high quality ingredients and fruits! The spa pool is outstanding. The pressure in the pool is better than most massages I had before. We don’t have kids but there were many families with kids. So I’d say it is a kid friendly hotel. We were really sad to leave. We will miss Arima and would like to come back soon!

This hotel is truly exceptional. Every design detail is beautifully curated with a refined, minimalist aesthetic that creates a peaceful and elegant atmosphere. The restaurant offers excellent food with a wide variety of well-crafted dishes, and the breakfast buffet includes everything you could possibly want to start your day. I highly recommend staying here – it’s a perfect blend of comfort, style, and quality service.

This place feels really cozy and complete. The rooms feel clean and up to date. The attached restaurant is very handy. It is convenient if you're there for the hospital or the nearby tech park. I think if you tried hard enough you could walk to the arena, too.

This resort might not be the first place that comes to mind when visiting San Sebastián, but it's truly a hidden gem. Nestled in the middle of the woods and surrounded by nature, it offers a peaceful and relaxing atmosphere. The facilities are excellent, and the staff are incredibly friendly and welcoming. I highly recommend it—100% worth it.

Beautiful hotel and rooms. Staff is very friendly. Breakfast is delicious and the wait staff were wonderful. Car or taxi needed to get you to downtown San Sebastián but it’s not very expensive by taxi and the hotel can call you one anytime.

Of all the SLH hotels I’ve stayed in, this one didn’t live up to the standards. We arrived to find a leaking roof at the reception sitting area due to some guest who was soaking in her bath tub. Then when we got to our room, we heard a loud water sound because someone was emptying their bath tub. Imagine this happened late at night. My towels were also dirty. The lady serving me during dinner was also pretty rude and I had to wait for a long time to be served because she is the only one taking orders for the whole restaurant. Breakfast lady receiving us was super friendly though and she did it for the whole stay we were there.