Arima Hotel & Spa, a SLH Hotel

Just had a wonderful experience at this establishment. The location is excellent. The facilities are well-maintained and provide a comfortable atmosphere.||The staff were quite professional and attentive throughout my stay. I appreciated their responsiveness to my requests, which made my experience enjoyable. ||The room was very comfortable, providing a relaxing retreat after a busy day. Overall, I highly recommend this place for anyone.

Hotel is beautiful. Very modern and decorations are incredible! We thought the spa was a bit expensive but it is worth the money as it was really clean and super modern. Sauna was maybe not warm enough for us! Staff at the hotel (and spa) were excellent and helpful. Would stay again!

We stayed here on our road trip en route to Portugal and will definitely return. Extremely comfortable, elegantly finished rooms and the staff were so friendly and helpful. The underground parking was also very secure which was important to us as we were able to safely leave most of our stuff in the car overnight. Breakfast was also excellent. We can’t wait to go back to San Sebastián for a longer stay and will definitely stay at the ARIMA Hotel again, can’t fault it.

What a lovely modern hotel, situated in a lush green forest setting. The parking was spacious and very convenient with charging points for our ev vehicle. The room was very clean and comfortable. Friendly staff greeted us with a welcome drink of delicious local Txakoli wine, and accomodated our very early check-in! Bus stops just outside the hotel to hop on to go into old town. Highly recommend!!

First time at an SLH hotel and it was okay. Hotel itself is beautiful and the staff is very nice. Breakfast was great and the restaurant downstairs has some excellent dishes. Downside is that its far from town so you either have to taxi or take the city bus to get to anything else. Our room was small but very comfortable. I knocked down a couple of stars because there was some black mold in the bathroom ceiling above the tub, and since the hotel was booked we couldn’t swap rooms. No partial refunds or remedies offered. I think the ventilation in the rooms is poor, which led to this issue

Its well designed modern property. We appreciate the check in, i believe her name was Uma, she showed her knowledge and skills with a complete professional approach. She was also friendly and with a warm welcome, she helped our luggage to keep since we came early, also thanks to her and my hilton gold membership and also my birthday, we got upper category upgrade. Room was spacious and very well designed with a beautiful forrest view. Breakfast was top notch! Its not a huge buffet but very good quality products with local selections, we also appreciated staff’s friendliness and warm welcome always.

Location is a bit out of the city centre, but located in a peaceful area (contrastingly) next to a forest and a biotech hub. However, a bus stop a couple of minutes' walk from the hotel has a service that goes directly to the Boulevard located between the Old Town and the City Centre (85sen per trip or cheaper with the San Sebastian Card - available at the hotel) within 25 mins (or slightly longer with traffic).My room was comfortable and clean, although it might be a bit tight for space with 2 people. Bed was comfortable with pillows of various firmness.Bathroom was big and well-designed, although the shower and bath might be a bit tight for larger people. Shower pressure was excellent.Tip: Open the drawer under the sink to dispose your garbage and recyclables.Staff were all friendly, polite and helpful.My only complaint is that my water was never refilled throughout my stay, but I admit I did not ask about it at the time.

While we thoroughly enjoyed the modern design of this hotel and the room, it did come with a few issues. The lighting system in the room is complicated. In the bathroom everything is either off with a small night light, or everything is on. Same with the rest of the room unless you turned some off before turning the main light switch off. Bit confusing. The ventilation in the bathroom was very poor, so our towels didn't dry. It did not help the matter that mid stay the main AC got turned off. We tried cooling the room for night (21°C), for hours, and it just got hotter. When it got to 27° we called reception and they told us the AC was set to winter mode now so we had to turn it off and sleep with the window open - and noise and light. Otherwise the room was fabulously soundproofed! Major props to front desk who communicated about our AC issue and morning shift was aware and took care of it by providing us with a fan the next night. The spa should honestly be included in the room price. 30€ + 3€ mandatory slippers is just too much for what you get - hot jacuzzi pool, cooler pool and a "cold plunge" that was more like +15°. Also there is no proper sauna, only a couple infrared cubicles. The water and clean cups had ran out and we had to step outside to ask for more from reception. The spa had no hooks to hang robes/towels so it was awkward to set them on top or inside cupboards hoping no one mixes them up. Gym was great which is a rarity! Four different spaces for different needs. Wifi does not work there. The hotel is located outside the center but honestly, it's not an issue with how often the bus runs. Super convenient. Breakfast was enough albeit a little "cold" feeling because of limited choices compared to other breakfasts we had during our trip. Maybe make this one a little less design-y...