Arirang Hill Hotel Dongdaemun

The room was clean and spacious. It’s big enough to store away your suitcases. This hotel offers laundry self-service. There is also a coffeeshop right near the entrance. Although the location may be far from central Seoul, this area is still highly recommended. The public transportation in Seoul is amazing, so it does not take long to get anywhere in Seoul. Additionaly, the metro station is only a 1min. walk from the hotel. The hotel is surrounded by tons of buildings. Please check out the neighborhood, because there is a lot to do! Right across from the big intersection, you can find a mall with a pc bang (for the gamers) and nearby there is a little Hongdae hidden between the buildings. You can find arcades and local food spots. For the food enthousiasts, there are enough convience stores and big chain food spots like Megacoffee and Lotteria. And for the people who love to shop for skincare and oriental medicine, there are two Olive Youngs and multiple drugstores. The neighborhood is very lively in the evening. We stayed here for 5 nights in total. We definitely enjoyed our stay here and will come back when we visit Seoul again.

Stayed 2 nights at this hotel. Very pleasant and comfortable. Reception staff very helpful with good English.Good location near to subway station. Breakfast was popular although we would have preferred a bit more Western food. However what we had was good quality.

Hotel is very clean & well-maintained, with English-speaking staff at the front desk. Staff are attentive and responsive. The room is spacious and clean. The hotel is a short 2-minute walk away from the nearest subway station and also many bus stops nearby, making it convenient to go everywhere. There are plenty of early morning breakfast options in the area which we really appreciate, such as a local bakery and GS25 which is a 24/7 convenient store, and plenty of small local eateries within walking distance. The cafe at the lobby opens at 9am which is great as well. Not to mention the water cooler and laundry facility on level 2. We were able to do our laundry before flying out which was great.

Comfortable bedding and spacious bathroom! Very accessible and close to subway station. There's also a small 24/7 gym and coin laundry. Only thing to note is that the hotel breakfast (payable) is pretty limited and not refilled fast enough.

I stayed at Arirang Hill Hotel and was super happy with the arrangement. The room was cleaned every day and the beds were super soft and comfy. ||The hotel has a small gym and also provides free water and a shared microwave. There are a lot of café’s and places to eat near the hotel, and it is super close to the subway station. ||We are happy to have chosen this hotel during our stay in Korea.

I stayed from 18 to 24 Sept. This was my second time staying at this hotel. The first time was a pleasant experience, though we barely had to interact with staff since everything went smoothly. Unfortunately, this stay turned into a nightmare. On the morning of Day 2, there was a sudden power outage. The entire hotel had no electricity, the lifts weren’t working, the in-room phone wasn’t working, and we were left stranded without any information. Luckily, the weather was windy and cold air came through the window; otherwise, it would have been suffocating. After more than an hour, electricity returned and we went on with our day. On Day 3, we noticed the room aircon wasn’t cooling. Hours passed, and the room became unbearably hot. When we called the front desk, we were told the aircon for the entire hotel was down and the only “solution” was to open the window for the night. No timeline was given for repairs. By 2 to 3am, the room was humid, noisy from the outside traffic, and impossible to rest in. After three unanswered calls, someone finally picked up. I even had to suggest they provide fans. The response was that all fans had been rented out and we would need to wait until morning when the facilities team arrived. Absolutely unacceptable. The next morning, around 915am, a fan was finally delivered with apologies. I don’t blame the frontline staff as they were polite and clearly helpless. The real issue is management’s failure. They did not proactively communicate with guests when problems occurred. They did not provide any immediate solutions, and instead, we had to suggest one ourselves. There was no bcp plan whatsoever. On Night 4, we saw a notice in the lift stating the aircon would only be fixed by Monday or Tuesday. To put it in context, the power outage was on Friday and the aircon had already been down since then. Yet guests were only informed days later with no alternative arrangements offered. Why weren’t guests transferred to another hotel if it couldn’t be fixed over the weekend? To make things worse, no form of compensation was offered beyond a token breakfast coupon or late check-out upon asking if there were compensation. We didn't accept any as we said we just wanted a comfortable stay. However, their response was, “If you’re not okay, you can check out and we’ll refund you.” At that point, finding another hotel ourselves was unreasonable and that responsibility should have been taken care of by the hotel. By this time, I'm utterly speechless and disappointed by the replies and answer provided by the staffs. Honestly, this was the worst hotel experience I’ve ever had. The frontline staff did what they could, but management failed completely in handling the situation. The front desk told us it was the manager who told them those things that they could do - apologising. Guests pay for a comfortable and worry-free stay, not to suffer through avoidable issues and come up with solutions ourselves. It's just ridiculous.

Overall pleasant stay and I will recommend. Pros: 1) Next to train station exit 6. For lift/escalator, go to exit 1/2 and cross the road 2) Water dispenser and Coin laundry with free detergent. If need more, can get from front desk. 3) Lot of things nearby including 2 Olive Young. 4) Provide hair conditioner. Cons: 1) Beds can be sunken and not comfortable to sleep in. 2) Have to climb into bath tub to shower. Fall hazard.

My earphones went missing during room service. When I reported the issue, the only compensation offered was a room upgrade for a future stay – which is not an acceptable solution, especially as I do not feel comfortable returning to a hotel where personal belongings can disappear. Overall, the hotel itself was fine, but the fact that my earphones were lost/taken made the entire stay unpleasant. I had hoped for fair compensation, but unfortunately, this was not provided.