Aritzia

Aritzia at Roosevelt Field is a must-visit for anyone who loves chic, high-quality fashion. The clothes are a perfect blend of timeless elegance and modern minimalism, with clean lines and neutral tones that make them versatile for any wardrobe. Their coats and jackets, in particular, are standout pieces—beautifully tailored and ideal for colder weather. The staff here are warm and welcoming, offering thoughtful recommendations and personalized fashion advice to help you find exactly what you need. Whether you’re shopping for staples or statement pieces, Aritzia delivers style and sophistication effortlessly. Highly recommend!

if i could give this location negative stars, i absolutely would. i came in-store to exchange an item i had initially ordered online, but they did not have the size i needed in-store so i opted for an in-store order. there were two associates assisting me, one seemingly new (white, blonde-ish hair) and one (also white, brunette?). red flag 1: they took my package and wrote down my shipping details on the floor on a notepad, instead of initiating a return at the register. red flag 2: they kept on reassuring me that i was all set, but did not provide me with a physical receipt of the exchange. i've never shopped at artizia before so i assumed this was standard until i realized i never received an email or update on my account either. i reached out to concierge almost immediately and after 2 WEEKS, they told me there was no return initiated and that they'll have to check the cameras to prove that I EVEN RETURNED THE PACKAGE TO THE STORE!! the way this was communicated made me feel horrible, with their tone insinuating dishonesty from my part! its almost been a month and i have not heard any updates despite the constant, "you'll hear back from us in 3-5 business days". i even went BACK to the store to see if there was anything that could be done and they straight up told me its out of their hands as if they aren't the sole reason for this problem. i have yet to receive a refund or the product and it was a hefty sum!!! aritzia. your customer service is ABYSMAL. zero accountability and communication, which is ironic considering the way you guys pride your stores on being "premium". i've spent weeks chasing yall down for a mistake YOU guys made and haven't even been offered so much as a genuine apology for the inconvenience. ya'll managed to somehow eff up the one purchase i made. do better -_- this is my first and last time i'm shopping with you.

Went in on 10/19 and was helped by two associates — one blonde and one with brown hair. The brown-haired associate seemed kind and willing to help, but the blonde one acted dismissive and stopped her from assisting me. I was told I couldn’t do an exchange here, but the same day the Fifth Avenue Aritzia processed it with no issue and were incredibly nice. This location gave off a really unwelcoming vibe and felt judgmental toward customers who don’t look “rich” or all done up. Definitely not the same level of professionalism as other Aritzia stores.

The clothes are cheap and fit horribly despite being egregiously expensive. They design the changing rooms to make it a nightmare experience. No mirrors in the changing rooms—rooms which also only have curtains that don’t close all the way. Then there are weirdo men sitting on the couches in front of the one big mirror everyone has to come out of their changing rooms to use to see if your clothes look good. It is a privacy nightmare, and the clothes suck too, stay far away! Their corporate customer service is a nightmare. The one star is for the store staff, none of this is their fault. Aritzia sucks.

Came here today 8/18 to do some back to school shopping. As I was browsing I felt someone staring at me, when I turned around sure enough I see two employees (curly brown hair & blonde hair) dying laughing at me I went to go try on my items and the same said duo followed me to the dressing room. I felt super uncomfortable so I just proceeded to checkout without seeing if anything fit. Now as Im leaving, the girls follow me to the door still laughing. Aritzia is known for hiring bullies for employees, never knew it was this bad. I will not be coming back to blow money on clothes at this Aritzia location anymore when I could just go a few steps over to Macy's (their clothes are better quality & the staff is a lot nicer!!!) If I were the manager i'd fix this. I know one of the girls names, just don’t wanna embarrass her on a google review. As someone in the fashion industry, your reviews are very concerning & I’d start responding to your poorly treated customers.

I usually have a good experience here but as of now I genuinely hate the workers here so much. I came in wearing sweats and no makeup and they were rude and acted like it was an inconvenience to assist me!!!! I come in the next week dolled up and they treat me so nicely?!!! YUCK. Fix that.

When I walked into the store, the workers immediately became pushy, insisting I try things on. I agreed, but they started picking out additional items for me on top of what I had already chosen. The dressing rooms don’t have mirrors inside, so you’re forced to step out into the open area to see yourself—while the employees stand there watching and judging your outfit. When I tried on a pair of pants and a top I really loved, I noticed the pants were cropped but I wanted them to reach my feet. When I mentioned this, the tall blonde employee (working August 8th, 2025) asked in a rude tone, “Are those our pants?” I told her yes, and she asked if I wanted a different style. I said yes and asked her to check the size on the ones I was wearing and bring the same size in a longer style. Instead, she said, “Actually, I think we’re going to size up so it’s not as tight,” which was incredibly humiliating. She then brought multiple other styles I didn’t ask for and commented that she chose a pair without a front seam because, after looking me up and down, she felt I “just have bigger… hips”. I was so embarrassed and uncomfortable that I left without buying anything. Overall, the experience was unprofessional, body-shaming, and upsetting.

I usually love shopping at Aritzia, but my experience at the Roosevelt Field Store today was extremely disappointing. I came in to return a dress, and the employee who helped me was rude, dismissive, and made me feel like I was an inconvenience. Instead of assisting me or explaining anything clearly, they were unhelpful and gave off an attitude that was completely uncalled for. I expect better customer service, especially from a brand like Aritzia that prides itself on quality and experience. Hoping this feedback reaches the right people, because this kind of treatment makes me reconsider shopping here again.

I had a great experience shopping here! Ava was so helpful in the fitting room. Everything was brought to me in whatever size/style I needed, and they made it so easy to place an online order.

So effing furious with this place that I had to write this review... My daughter has gotten a few pairs of sweatpants and The Super Puff jacket from here last year. She loves them. They were pricey but good quality & warm. Came yesterday (9/27) to check out their jeans since I don't own any- Associate: 172703 was very friendly and helpful. I used to wear only skinny jeans but they didn't have any in store, only online. I ended up buying a pair of the 90s Snatched straight-leg jeans that only came in 1 length. When I got home, I checked out their website and saw skinny jeans that I really liked in my size & length too so I ordered it. Went back to the store the next morning (9/28) to return the straight-leg pair and the girl at the register- the blonde one with her boobs hanging out- she kept looking and examining the jeans- I was wondering why. She said the tags has been removed & reattached on in the wrong spot assuming that I did it when I actually bought it like that. On top of that, she also said- As a one-time courtesy, I'll accept it this time but next time, no. WTF!? I was speechless... Aritiza, you need to train your associates better- not hire rude, bimbo looking Bs dressing inappropriately, making assumptions and treating customers like their sh*t.

I am so frustrated with ARITZIA to the point that I have to come write this review. I don't think I have ever left a negative review on a place in the past no matter the circumstance. I love their clothes and as a loyal customer I'm very disappointed. I placed an order on their App with 4 items. This came in 2 different packages. One package was supposed to have 3 items and the other was shipped out with one. Between the two packages I only received only 3/4 items. the packages were unopened when it came to me. I reached it to customer service regarding this and after TWO weeks of back and forth they told me they can't process a refund or replacement because it was deemed on their end that everything was packaged. Essentially after I spent $95 on a clothing item they're just not refunding me or sending me a replacement when it was a mistake on their end. So unprofessional. Honestly the worst customer service I have received.

Came here today to do some back to school shopping. As I was browsing I felt someone staring at me, when I turned around sure enough I see two employees (curly brown hair & blonde hair) dying laughing at me I went to go try on my items and the same said duo followed me to the dressing room. I felt super uncomfortable so I just proceeded to checkout without seeing if anything fit. Now as Im leaving, the girls follow me to the door still laughing. Aritzia is known for bullies for employees, never knew it was this bad. It felt extremely racist and I will not be coming back to blow money on clothes at Aritzia anymore when I could just go a few steps over to Macy's (their clothes are better quality & the staff is a lot nicer!!!) If I were the manager i'd fix this

Came in since they had 50-70% off . Love that the sale section is color coordinated. Was able to try on a few garments which a sales associate will take from you to leave at the dressing room for when you're ready to try on. All sale items over 50% off are final sale. So make sure you try anything one before you buy. Check out is usually very fast. All you do is give your number and receipt is emailed to you

Poor customer service, corporate needs to do a better job with training and/ or hiring staff that makes the shopping experience that fits their price points. You would expect they want repeat loyal customers.

UPDATE --- POOR SERVICE yet again. I went into the store today with my daughter to try and find some items in the store to get rid of this store credit I was forced into having, and during the transaction they over charged us for one of the items. When we tried to point it out she first denied with an entitled tone until my daughter showed her the price on the receipt compared to the sales tag, and she realized she was wrong. If that wasn't enough, she then needed to give us that money (literally 10 dollar difference) back on a SEPARATE GIFT CARD, making my disappointment in this company and their accountability even greater. Once I get rid of this store credit I am positively NEVER shopping with this company again.