Aritzia

Aritzia at Roosevelt Field is a must-visit for anyone who loves chic, high-quality fashion. The clothes are a perfect blend of timeless elegance and modern minimalism, with clean lines and neutral tones that make them versatile for any wardrobe. Their coats and jackets, in particular, are standout pieces—beautifully tailored and ideal for colder weather. The staff here are warm and welcoming, offering thoughtful recommendations and personalized fashion advice to help you find exactly what you need. Whether you’re shopping for staples or statement pieces, Aritzia delivers style and sophistication effortlessly. Highly recommend!

The clothes are cheap and fit horribly despite being egregiously expensive. They design the changing rooms to make it a nightmare experience. No mirrors in the changing rooms—rooms which also only have curtains that don’t close all the way. Then there are weirdo men sitting on the couches in front of the one big mirror everyone has to come out of their changing rooms to use to see if your clothes look good. It is a privacy nightmare, and the clothes suck too, stay far away! Their corporate customer service is a nightmare. The one star is for the store staff, none of this is their fault. Aritzia sucks.

I usually have a good experience here but as of now I genuinely hate the workers here so much. I came in wearing sweats and no makeup and they were rude and acted like it was an inconvenience to assist me!!!! I come in the next week dolled up and they treat me so nicely?!!! YUCK. Fix that.

When I walked into the store, the workers immediately became pushy, insisting I try things on. I agreed, but they started picking out additional items for me on top of what I had already chosen. The dressing rooms don’t have mirrors inside, so you’re forced to step out into the open area to see yourself—while the employees stand there watching and judging your outfit. When I tried on a pair of pants and a top I really loved, I noticed the pants were cropped but I wanted them to reach my feet. When I mentioned this, the tall blonde employee (working August 8th, 2025) asked in a rude tone, “Are those our pants?” I told her yes, and she asked if I wanted a different style. I said yes and asked her to check the size on the ones I was wearing and bring the same size in a longer style. Instead, she said, “Actually, I think we’re going to size up so it’s not as tight,” which was incredibly humiliating. She then brought multiple other styles I didn’t ask for and commented that she chose a pair without a front seam because, after looking me up and down, she felt I “just have bigger… hips”. I was so embarrassed and uncomfortable that I left without buying anything. Overall, the experience was unprofessional, body-shaming, and upsetting.

I usually love shopping at Aritzia, but my experience at the Roosevelt Field Store today was extremely disappointing. I came in to return a dress, and the employee who helped me was rude, dismissive, and made me feel like I was an inconvenience. Instead of assisting me or explaining anything clearly, they were unhelpful and gave off an attitude that was completely uncalled for. I expect better customer service, especially from a brand like Aritzia that prides itself on quality and experience. Hoping this feedback reaches the right people, because this kind of treatment makes me reconsider shopping here again.

Came here today 8/18 to do some back to school shopping. As I was browsing I felt someone staring at me, when I turned around sure enough I see two employees (curly brown hair & blonde hair) dying laughing at me I went to go try on my items and the same said duo followed me to the dressing room. I felt super uncomfortable so I just proceeded to checkout without seeing if anything fit. Now as Im leaving, the girls follow me to the door still laughing. Aritzia is known for hiring bullies for employees, never knew it was this bad. I will not be coming back to blow money on clothes at this Aritzia location anymore when I could just go a few steps over to Macy's (their clothes are better quality & the staff is a lot nicer!!!) If I were the manager i'd fix this. I know one of the girls names, just don’t wanna embarrass her on a google review. As someone in the fashion industry, your reviews are very concerning & I’d start responding to your poorly treated customers.

Sam and Ava were a great help today. Sam helped me looked for items and tried her best to stay with me despite the rush throughout my visit, which as a retail employee I appreciated a lot. The service was spectacular up until checkout, specifically referring to the girls at the registers. The Asian girl with the mask and Caucasian girl made a face when I asked for a top to be cleaned of a makeup stain. Didn’t even ask for an extra discount to avoid being a difficult guest. They gave my sisters and I a nasty attitude and put the top away before I could see if they cleaned it properly. I’d expect better service considering us being guests spending over $500 in their store. Once the transaction was done the Asian girl threw the receipt in the back and slid the bag over to the end of the counter without saying anything. Do better Aritzia.

Aritzia is a very interesting place to shop. The quality of the clothes is very good. They have casual clothes and Simi formal clothes. Some of their clothes remind me of Lululemon clothes. Awesome little place.

I had a great experience shopping here! Ava was so helpful in the fitting room. Everything was brought to me in whatever size/style I needed, and they made it so easy to place an online order.

Came here today to do some back to school shopping. As I was browsing I felt someone staring at me, when I turned around sure enough I see two employees (curly brown hair & blonde hair) dying laughing at me I went to go try on my items and the same said duo followed me to the dressing room. I felt super uncomfortable so I just proceeded to checkout without seeing if anything fit. Now as Im leaving, the girls follow me to the door still laughing. Aritzia is known for bullies for employees, never knew it was this bad. It felt extremely racist and I will not be coming back to blow money on clothes at Aritzia anymore when I could just go a few steps over to Macy's (their clothes are better quality & the staff is a lot nicer!!!) If I were the manager i'd fix this

Came in since they had 50-70% off . Love that the sale section is color coordinated. Was able to try on a few garments which a sales associate will take from you to leave at the dressing room for when you're ready to try on. All sale items over 50% off are final sale. So make sure you try anything one before you buy. Check out is usually very fast. All you do is give your number and receipt is emailed to you

Poor customer service, corporate needs to do a better job with training and/ or hiring staff that makes the shopping experience that fits their price points. You would expect they want repeat loyal customers.

UPDATE --- POOR SERVICE yet again. I went into the store today with my daughter to try and find some items in the store to get rid of this store credit I was forced into having, and during the transaction they over charged us for one of the items. When we tried to point it out she first denied with an entitled tone until my daughter showed her the price on the receipt compared to the sales tag, and she realized she was wrong. If that wasn't enough, she then needed to give us that money (literally 10 dollar difference) back on a SEPARATE GIFT CARD, making my disappointment in this company and their accountability even greater. Once I get rid of this store credit I am positively NEVER shopping with this company again.