Aritzia

I've bought clothes from Aritzia many times, and my friends often shop there too, but this time I had a particularly bad experience! Yesterday I bought two pairs of pants there, one of which had a quality issue. Today I wanted to exchange it for a new pair, but their manager said I had put the defect there myself and they couldn't exchange it—that's ridiculous! I only brought it home one night and didn't even wash it; how could I have caused a quality problem? Their after-sales service is terrible! I called their customer service hotline, and no one answered for almost an hour! It's absolutely terrible! I will never buy anything from Aritzia again!

Avoid this store—way too much unnecessary drama. I came in for a simple Black Friday price adjustment on a jacket I bought just a week earlier but was told they were not doing any price adjustment or returns that day - something that was not disclosed online or on my receipt. After waiting in line for nearly 30 minutes, three employees standing at the same register all the way at the left side (two claiming to be managers) argued with me instead of helping. One even refused to give their name. By the time they finished arguing, they could have processed multiple adjustments. Very inefficient. Perhaps the company should get rid of unhelpful employees as they are wasting time arguing with customers. One of them falsely claimed it was mentioned on the receipt then said she was wrong. Plus I was told I could come back for price adjustment on Black Friday when I bought it. I drove 20 miles to get there, only to be told to “come back tomorrow,” as if another 40-mile trip is nothing. Extremely unprofessional, inefficient, and rude.

Aritzia at Roosevelt Field is a must-visit for anyone who loves chic, high-quality fashion. The clothes are a perfect blend of timeless elegance and modern minimalism, with clean lines and neutral tones that make them versatile for any wardrobe. Their coats and jackets, in particular, are standout pieces—beautifully tailored and ideal for colder weather. The staff here are warm and welcoming, offering thoughtful recommendations and personalized fashion advice to help you find exactly what you need. Whether you’re shopping for staples or statement pieces, Aritzia delivers style and sophistication effortlessly. Highly recommend!

Horrible customer service. The way they treat you is based off of your appearance. There was an employee working 1/17 who came up to us asking if we needed help and when I asked a question, she was talking and walking away (facing the complete opposite direction from me) at the same time, which is so disrespectful. She also seemed to be following us around because she knew the stuff we tried on but did not hold onto. It made me very uncomfortable. She would come back to say “This is your’s.” when we clearly didn’t want it anymore? If there are so many reviews emphasizing the horrible customer service at this location, something should be done.

I bought a few items for vacation.. went on vacation for about 3 weeks- when I got back it was too late to return the items I didn’t like because I was wayyyy over the 30 day limit but thankfully Shana helped me and agreed to give me store credit which I was so happy and grateful for! I always come here, I love how attentive everyone is, I love the vibe and all the suggestions they give. I’ll always be back! I love Aritzia.

I WOULD GIVE ZERO STARS.. this is the worst plavw to be in .. after having a terrible experience at this Aritzia location. The customer service was unacceptable, and the manager’s behavior was extremely rude, disrespectful, and completely unprofessional. Her attitude and the way she spoke to me were shocking and far below what anyone should expect from someone in a leadership role. This will be my first and last purchase at this store. I will never return because the staff and manager clearly do not know how to treat or communicate with customers respectfully. Aritzia needs to seriously re-evaluate the management at this location, as no customer should be spoken to or treated the way I was.

Went in on 10/19 and was helped by two associates — one blonde and one with brown hair. The brown-haired associate seemed kind and willing to help, but the blonde one acted dismissive and stopped her from assisting me. I was told I couldn’t do an exchange here, but the same day the Fifth Avenue Aritzia processed it with no issue and were incredibly nice. This location gave off a really unwelcoming vibe and felt judgmental toward customers who don’t look “rich” or all done up. Definitely not the same level of professionalism as other Aritzia stores.

if i could give this location negative stars, i absolutely would. i came in-store to exchange an item i had initially ordered online, but they did not have the size i needed in-store so i opted for an in-store order. there were two associates assisting me, one seemingly new (white, blonde-ish hair) and one (also white, brunette?). red flag 1: they took my package and wrote down my shipping details on the floor on a notepad, instead of initiating a return at the register. red flag 2: they kept on reassuring me that i was all set, but did not provide me with a physical receipt of the exchange. i've never shopped at artizia before so i assumed this was standard until i realized i never received an email or update on my account either. i reached out to concierge almost immediately and after 2 WEEKS, they told me there was no return initiated and that they'll have to check the cameras to prove that I EVEN RETURNED THE PACKAGE TO THE STORE!! the way this was communicated made me feel horrible, with their tone insinuating dishonesty from my part! its almost been a month and i have not heard any updates despite the constant, "you'll hear back from us in 3-5 business days". i even went BACK to the store to see if there was anything that could be done and they straight up told me its out of their hands as if they aren't the sole reason for this problem. i have yet to receive a refund or the product and it was a hefty sum!!! aritzia. your customer service is ABYSMAL. zero accountability and communication, which is ironic considering the way you guys pride your stores on being "premium". i've spent weeks chasing yall down for a mistake YOU guys made and haven't even been offered so much as a genuine apology for the inconvenience. ya'll managed to somehow eff up the one purchase i made. do better -_- this is my first and last time i'm shopping with you.

I had a great experience shopping here! Ava was so helpful in the fitting room. Everything was brought to me in whatever size/style I needed, and they made it so easy to place an online order.

So effing furious with this place that I had to write this review... My daughter has gotten a few pairs of sweatpants and The Super Puff jacket from here last year. She loves them. They were pricey but good quality & warm. Came yesterday (9/27) to check out their jeans since I don't own any- Associate: 172703 was very friendly and helpful. I used to wear only skinny jeans but they didn't have any in store, only online. I ended up buying a pair of the 90s Snatched straight-leg jeans that only came in 1 length. When I got home, I checked out their website and saw skinny jeans that I really liked in my size & length too so I ordered it. Went back to the store the next morning (9/28) to return the straight-leg pair and the girl at the register- the blonde one with her boobs hanging out- she kept looking and examining the jeans- I was wondering why. She said the tags has been removed & reattached on in the wrong spot assuming that I did it when I actually bought it like that. On top of that, she also said- As a one-time courtesy, I'll accept it this time but next time, no. WTF!? I was speechless... Aritiza, you need to train your associates better- not hire rude, bimbo looking Bs dressing inappropriately, making assumptions and treating customers like their sh*t.

I am so frustrated with ARITZIA to the point that I have to come write this review. I don't think I have ever left a negative review on a place in the past no matter the circumstance. I love their clothes and as a loyal customer I'm very disappointed. I placed an order on their App with 4 items. This came in 2 different packages. One package was supposed to have 3 items and the other was shipped out with one. Between the two packages I only received only 3/4 items. the packages were unopened when it came to me. I reached it to customer service regarding this and after TWO weeks of back and forth they told me they can't process a refund or replacement because it was deemed on their end that everything was packaged. Essentially after I spent $95 on a clothing item they're just not refunding me or sending me a replacement when it was a mistake on their end. So unprofessional. Honestly the worst customer service I have received.

Came here today to do some back to school shopping. As I was browsing I felt someone staring at me, when I turned around sure enough I see two employees (curly brown hair & blonde hair) dying laughing at me I went to go try on my items and the same said duo followed me to the dressing room. I felt super uncomfortable so I just proceeded to checkout without seeing if anything fit. Now as Im leaving, the girls follow me to the door still laughing. Aritzia is known for bullies for employees, never knew it was this bad. It felt extremely racist and I will not be coming back to blow money on clothes at Aritzia anymore when I could just go a few steps over to Macy's (their clothes are better quality & the staff is a lot nicer!!!) If I were the manager i'd fix this

Came in since they had 50-70% off . Love that the sale section is color coordinated. Was able to try on a few garments which a sales associate will take from you to leave at the dressing room for when you're ready to try on. All sale items over 50% off are final sale. So make sure you try anything one before you buy. Check out is usually very fast. All you do is give your number and receipt is emailed to you

Poor customer service, corporate needs to do a better job with training and/ or hiring staff that makes the shopping experience that fits their price points. You would expect they want repeat loyal customers.

UPDATE --- POOR SERVICE yet again. I went into the store today with my daughter to try and find some items in the store to get rid of this store credit I was forced into having, and during the transaction they over charged us for one of the items. When we tried to point it out she first denied with an entitled tone until my daughter showed her the price on the receipt compared to the sales tag, and she realized she was wrong. If that wasn't enough, she then needed to give us that money (literally 10 dollar difference) back on a SEPARATE GIFT CARD, making my disappointment in this company and their accountability even greater. Once I get rid of this store credit I am positively NEVER shopping with this company again.