Toni Khason
Google
On our last night, at 1:30 am the fire alarm started blaring.
We exited our room and a really drunk and aggressive man approached my partner and grabbed her, I got between them and warned him, I tried to figure out what happened at the hotel, apparently a bunch of drunk guys discharged a fire extinguisher on their floor, and someone noticed the dust and pressed the fire alarm.
All of the guests went to the lobby, where the poor receptionist was clueless and tried to figure out what's going on.
The manager came at around 2 am, was really really rude, and when I told him that all of the guests (including young teenage girls, a few older couples and a few couples) were really scared by the drunk guys, he just got upset and told me that he could transfer us to a different hotel on the other side of the city (at 2 am!)
We were so tired and had to wake up to catch a flight at 6 am so I just gave up and we went to our room, where I blocked the door with a chair (because the lock was malfunctioning)
After about half an hour the manager knocked on our door and told me that the drunk guys were asleep and he couldn't do anything.
Mind you most of the guests were asking the receptionist and the manager to call the cops but they didn't.
P. S,
Any hotel that has some sense would call the fire department first, then the manager.
No fire dept, no police, no apologies for the shocking and honestly frightening experience.