Brittanie B.
Yelp
let's start out by saying I love Arlin's. I'm here weekly. however, I don't appreciate or approve of the service I received Tuesday night. I was speaking with a bartender (Maddy) about the loyalty program, and another bartender (Matt) jumped in with "we don't do that, and I've already told you that. I'm not gonna tell you again"
he had in fact not talked to me about that, he had talked to my best friend. Also, who was he talking to? We do not look alike, this wasn't just something random, it was something that was implemented. He had told my friend that there was no loyalty program because he didn't know how to use it, this was wrong information. we give our phone number every time that we're here. Further more , I am allowed to come up and ask how the loyalty program is used. he had no right to speak to me in a rude manner (and when addressed about it, he said it was because I yelled at him. I was speaking to him in a bar environment, where it was loud. Pardon me for having to raise my voice) about why night shift employees are not allowed or educated on the loyalty program. I also informed him that he wasn't even being spoken to!! he decided to put his unnecessary cents in with his smart answer. I was talking to Maddy the whole time. Idk what his problem is, but people are allowed to ask about loyalty/reward programs and also why employees are not trained on them. You don't get to tell me "this is that, and that's the last you're going to say on it". So apparently, night shift employees don't type our phone numbers in because they're too busy, it's an inconvenience. You work in a bar,
NOTHING is an inconvenience. If you're going to have a loyalty program, make sure all your employees are trained on it and know how to use it. The customers should not be penalized or punished because we don't know that the bartenders don't know how to use it. I got one bartender saying she's against the whole idea so she doesn't put phone numbers in, and one bartender yelling at me because I'm asking for my number to be added to my check but also being told there's no loyalty program and he's not going to keep saying it. Who is this man talking to? No, really..... who is he talking to?
Outside of my sarcasm; Matt had no reason to be rude with me. I don't care how overwhelmed he was; I wasn't talking to him. I was talking to Maddy about why she didn't know the phone number program. She then asked another bartender about it and was able to add my number. I also made sure that she knew I wasn't "yelling at her" while we both knew we were in a loud building.... a bar. With people drinking. And people also listening to music. A loud environment, where I had to RAISE my voice at her, to be HEARD. Not raising my voice to be rude, smdh, and she also knew this. If you're gonna have the loyalty program, have it. But if you're not gonna train everybody on it, get rid of it. As a paying customer, why should I tolerate your bartenders being rude with me because they don't know how to do something. All I did was ask why our numbers weren't being applied, and this man was rude as **** in front of a bunch of people at the bar.