Arlo Midtown

I have stayed at the Arlo 4 times in the first half of 2025 for business and I love it. Kenneth A at the front desk provides exceptional service- always welcoming and somehow remembers me. Rooms are clean and modern. Easy walk to Penn station, Times Square, Hell’s Kitchen, etc… Good coffee onsite, hotel lounge/bar has a nice vibe and people seem to like the resto. Gym has all the key components. Beds are comfortable (I have herniated discs) and high shower heads for tall people. Eye mask recommended if room faces sunrise. I bring ear plugs and don’t use them. 90% of Rooms are not big enough for the Yoga Mat offer they provide which makes me laugh. No real rewards program is the key down fall for those that travel for business, but I tend to choose Arlo over my rewards hotels.

Had an amazing stay at Arlo! The rooms were very clean and comfortable, and the cleaners did a great job everyday. The staff were all super friendly and helpful. The location was perfect, 5 minute walk from Times Square but a couple of blocks away so it was very quiet and didn’t have any noise issues. They also have a lovely rooftop bar - a bit pricey but worth it for the views! Unfortunately, after leaving our luggage for the day after checking out in the lobby, we were missing something from our luggage when receiving it back which was a shame.

Booked the hotel for a three night stay in Manhattan and was looking for a hotel with good location and rooftop bar. The Arlo was perfect location with great facilities and superb rooftop bar for our summer stay. Room and terrace were very clean with comfortable bed and pillows. The room had a bed next to the wall at a right angle so one person needs to slide across to let the other one in. The rest of the hotel was just what you need with bar, restaurant and coffee shop. The reasons for the lower scores on service is the room wasn’t ready at check in of 3pm and after a long day of travelling not what you need and disappointingly our room wasn’t serviced on one of the three days so after a long day in a hot city you wanted clean towels and rubbish free.

what the rooms lack in size they make up for in personality & cleanliness. This chain has thought of everything to make your stay comfortable and carefree! The staff is amazing & friendly and the view on the rooftop is lovely. Thanks to Alexis, charming lobby host, for all the wonderful food recos. My friends & I had an unforgettable weekend :)

We stayed here for our second anniversary and it was perfect. It was enough escape from Times Square but also the perfect distance to get anywhere we wanted. Very close to a subway station. The hotel was beautiful, the people were kind, and the rooms were modern. I gave the rooms a 4 because people should be aware that’s it’s a true NYC stay and they are a little tight. We like that kind of vibe so it was fun for us and we don’t spend time in the room but it was very tidy. The bathroom was really pretty. We loved our stay and how beautiful it was for the price we paid. Definitely will stay again!

Absolutely loved this place! The staff was professional and welcoming but chill which is a good thing! The rooms were beautiful and super comfortable! I especially loved how secure they made you feel as your card brought your specific elevator to you and only to your floor! Honestly that is something to really commend and highlight! The bed was confortable but I found myself enjoying my sleep on the windowseat more! It was just perfect! Amazing views and ambiance! I wished I had gone to their restaurant but I was out all the time exploring however their food look great! Their store/cafe had an amazing selection and great staff who just made me feel valued when I was getting my daily espresso :) Thanks for such an amazing experience! When I go back to NY this is where I would absolutely return :)

We are a family of 5, 2 adults, 2 kids, and 1 infant who stayed at the hotel for 4 nights. We had a fabulous stay. Very trendy hotel with an upbeat vibe. The rooms were incredibly comfy, food was delicious, and location was perfect for us. Super star moments go to Petra who was our waitress. She was so incredibly friendly and accommodating to our large family. We also appreciated the gentleman who checked us in. He was very friendly which was nice to see after a looooong day of travel. Looking forward to returning!

The hotel has a modern, upscale vibe, but it is neither pretentious nor intimidating. I had a block of rooms for an event, and all 70+ guests had rave reviews about the hotel. Anastasia & Kenneth at the front desk went above and beyond to be helpful, which made my stay even more enjoyable. ||The roof bar offered high-quality cocktails, provided a great view of the city, and a chance to unwind. Even the gym exceeded expectations! I look forward to staying at the Arlo Midtown again.

I stayed here for one night recently and overall it was a solid experience! Although my room was incredibly small, my bed was very comfortable and my room was peaceful. I also love that they have so many elevators (since I've found that so many hotels in NYC do not) making it a quick wait time up or down. I also love that they have a restaurant, bar and little cafe making all of your quick and simple food and beverage needs easy and accessible. They also have room service available. The common areas seem to be cozy, but bustling and busy so not always easy to find a seat. Since I was on the move during this trip, I didn't have much time to explore other parts of the hotel aside from the necessities, but overall was pleased with the offerings. While nothing stood out as exceptional during my stay, I was overall pleased and happy that the Arlo delivered what I needed - a safe and comfortable room to lay my head down at night.

I hope mgmt takes time to read. I have visited NYC lots. Arlo is a cute facility. The rooms tho small, were clean.The breakfast food was tasty.The shared spaces were nice.The rooftop bar is quaint yet cramped w/most of your view blocked by a concrete wall. Some Arlo staff were great. As for problems, the website doesn't provide info it should & there's no way to communicate thru the website or your res. except submit an inquiry at "contact us". This goes unread nor answered.Call (get a name - you'll need proof) Online reservation invites u to choose & pay for an upgraded room. Be warned, Arlo ignores this upgrade upon checkin without refund explaining that this depends on availability, not your reservation. (??) we paid $30 a night more for an upper floor with an view , but never received, they never explained upfront & refused to refund the upgrade cost at check out. The website suggests that you park at nearby LAZ parking. The closest walking dist to LAZ is across 7th Ave. They should be clear , esp when asked,that the LAZ parking on 37th is actually accessible from 38th and Arlo has valet service there. (pull up to hotel and have valet park your car for the same price as schlepping to the other ( closer on map ) garage and being charged twice. ) . We had 2 pp in a 2 person rate room. We checked in w/2 and had confirmed 2 immediately after Arlo showed just 1 name in the confirmation. I also wrote in confirming 2 at the 2person room urban king w bkfst rate & confirmed by phone (!) and again at check in that the peloton bikes were available in the fitness center. Meanwhile, I've a single small spinning suitcase & backpack . A porter keeps insisting he " handle it for me " as if I were unable to rest my hand on the handle . Arlo suggested a higher rate now so I had them confirm rates for 2 we're still what I paid. Then they wanted to deny the second person breakfast. (?) After several minutes of confusion amongst those behind the desk, & reviewing reservation, we were told, oh yes, given our vouchers & room key to a standard room. No explanation. And silently charged $25 + tax for second breakfast voucher anyhow. The room was tight as some say but well laid out. The refrigerator was not functioning. And the " upgraded urban view " didn't happen. Ours was an adjacent building and into someone's office and clothing on hangers. The peloton bikes, why we chose to pay more and stay at Arlo, were both inoperable. A kind maintenance worker came down promptly but was ill and sneezing and coughing all over the bikes. mgmt had failed to keep one bike activated, and to fix the stripped seat adjustment on the other making it useless to anyone under 6'10". As compensation, ironically, we were offered free breakfast which we'd already prepaid for ( twice as it would turn out) we were told that the manager would be notified and do something to compensate It never happened. The breakfast service was okay except for the 6 times and four servers we had to ask for cream for our coffee. The bill was confusing even tho we had vouchers There was a $8 service fee , an $8 service gratuity and a another request for a tip on $50, We'd prepaid in advance w/our rateso it was bizarre. We left some tip cash anyway. We checked out of Arlo & were suspiciously not offered a receipt or total. When requested it took over 10 minutes for someone to then find our res. (?!?) and produce a receipt where we'd been overcharged for an extra breakfast, a room upgrade that we'd never received and of course no mgmt compensation or acknowledgement of lack of fitness center amenity we'd booked for and confirmed in advance. We questioned the overcharges.Now they couldn't pull up any confirmation details & itemization, nor written communications etc. 20 min later they were arguing that I had to prove that I'd communicated about the second person, that breakfast was included in my rate, that I booked the upgraded room. I did all of this and then they acknowledged and offered to refund $25 that they had charged double for one breakfast . Only that. The city bike access as never granted and when requested there was confusion as to how to go about granting this. Some employees were great, others had no idea how to answer , help or operate or read their system. Some were friendly, but some just snotty and pretentious. It was a weird unpredictable mix. The subway is not conveniently nearby in relative city terms. Nope. It's a hike. Easier to walk to most Times Square, Central Park lower east and west side locations and high line than use Public transport from here. If you have mobility issues, you'll be paying out the nose for rides to anywhere. And parking as $75 for an suv per night btw. Frankly, the whole experience was a cluster and the hotel staff couldn't care less and seem trained to rationalize and conceal overcharges.

Great location! Great food! Spectacular views & located perfectly next to union square. Was very chic and had a upscale vibe with friendly visitors. Would stay here again as it was walking distance to almost everything touristy.

Absolutely fantastic. The staff with every single member are the stars of the experience. All of them are friendly, professional, and caring. The hotel is fun, well kept, and overall extremely comfortable. Great location. Awesome valet parking service. (Yes, high price $75 a day, but that is New york, and the convenience can not be beat, worth it!) Great rooftop bar. Great street level restaurant bar. Excellent breakfast restaurant. A new favorite hotel of mine.

I really enjoyed my stay at the Arlo midtown hotel. It was centrally located and I was able to easily walk to Broadway, Times Square Chelsea, and the Peloton Studio (my reason for being in town). The hotel room was clean, comfortable, and safe. There was always someone at the front desk and guests have to tap their key card to use the elevator.

This is a review about the rooftop bar. The site says they are open until 12 am, and we arrived to get one drink at 1115 pm on a Saturday. The security let us up to the roof, but when we got up there, we were told the roof was closed due to "weather". It was a gorgeous night out, maybe 70 and not a cloud in the sky. There are now 3 different parties waiting and two parties that have been sat and are having drinks. So we asked to speak to the manager and he kept saying it's the weather, and we kept asking what about the weather? And he wouldn't answer. But they ended up keeping the rooftop open for us and let us get a bottle of wine. The views are beautiful and the service was great from the bartenders.

I will start with the positives as there are many. Arlo Midtown is a beautiful hotel in a prime location! This hotel is not too far from port authority so it's an ideal choice. The inside is beautifully decorated and smells amazing. Staff is friendly and welcoming. The only downside is that I arrived around 4pm and my room still wasn't ready despite check in being at 3pm. I had to wait till about 4:30pm to get into my room. Although this was slightly annoying we did get complimentary drinks while we waited. The hotel room was nice but needed to be aired out. We did end up with an amazing view! We ate at their restaurant downstairs for breakfast and it wasn't the best. Next time I'd get food from outside. Other than that my stay was great. I'd definitely recommend it.

Con: Room was too small. Not even a space for desk to work at. Barely room to move around the bed. No closet. Just a hanging rack. I guess you could upgrade to larger room, but if you're the tying the standard.....The room I had would not be comfortable for 2 people. Pro: staff is great.

Quick breakfast at @arlohotels before hopping on the train - overnight oats - Greek yogurt bowl - iced matcha latte with oat milk and vanilla

I love the Arlo brand! This is the second location I've visited. Every time I visit Manhattan, this is my go to hotel. Great, convenient location to common and main attractions. This time I chose the accessible king terrace room. I had a glimpse of a city view with a very spacious terrace to enjoy the sunset! I was very pleased with my stay. The staff were very hospitable. I wish I had a bigger mini fridge, we could not accommodate large drinking bottles. I also had to call room service for a trash bag. Other than that, I would gladly book again.

Stayed here recently and felt disappointed in this hotel generally. Some of this is my fault for not doing enough research on the area, as it's basically Times Square and an absolute tourist trap. Hence, I'll only comment on the hotel. Pros: liked the food at Altair, general lobby area was very cute, valet and front desk folks were quite nice. Cons: rooms were so small that you barely had room to move around, housekeeping did not replace dirty cups or new water bottles everyday and seemed to leave our prior damp bathroom mat, both the blow dryers we received seemed to be old and broken, no closet space (just a hanger), our phone had to be replaced because it wasn't working, bathroom was so small that you couldn't move much without touching a wall.

My girlfriend and I stayed here to celebrate her birthday and he first time being in New York! We spent time reading reviews online and this seemed to have the highest reviews out of the three Arlo locations. First of all the location is terrible, it's so dirty, filled with homeless, and trash everywhere as soon as you leave the hotel. When we booked our room it was implied that we were going to have somewhat of a view, which we didn't. Here is the part that really made our experience terrible. We stayed there 4 nights and had our room cleaned ONLY ONCE. The bedding wasn't changed, the trash sat there for days, and when we'd call they'd say that can't have the room fully cleaned. I've never stayed at a hotel where there wasn't a daily clean. On top of that they charge you an additional 30 dollar urban fee that is supposed to go towards access to the gym, daily refill of two waters, and access to the city bikes. The water's were never refilled because our room wasn't ever cleaned. And the cherry on top was that we had a linen cart right outside our hotel room door the entire stay. Wouldn't recommend staying here.

Absolutely love my stay at Arlo Midtown. It was the cheapest hotel around but you wouldn't know it based on the staff and ambiance. For starters, the place smells amazing. I don't know what they pump in but it's wonderful. The staff were superbly friendly and professional. Our room was bigger than expected for a Manhattan hotel. They definitely make good use of the space. Bed was comfortable and the shower was nice. There's also a bar and a restaurant on the main level. Overall a great place to crash in between Broadway shows and giant slices of pizza

Warning: Matchbox-sized rooms I couldn't believe how small the room was. Got a classic King. The room was arranged in an L shape. Here are the rough dimensions: Entryway: 6' x 4' - full length mirror and coat hooks on one side, door to the bathroom on the other side. Main room: 7' x 15' - The King sized bed takes up half of that space. The bed is jammed directly against the wall on 3 sides, so it's more like camping than an NYC hotel. In the remaining space there is a bedside table, chair, small coffee table and an open faced closet structure. That leaves effective floor space of about 4' x 4' We barely had enough room to open one suitcase. Once we did, there was nowhere to put our stuff. Btw - the bed was terrible. Zero support with springs that collapsed against the frame the minute you get on it. Basically like a futon mattress. We went to bed ok and woke up with all sorts of aches and pains. On the plus side, the bathroom is pretty good and the hotel itself is nice. The rooftop is definitely worth a stop. I recommend you stay somewhere else and just come here for a drink. Worst 4 star experience I've ever had in any hotel around the globe. Definitely not worth the money.

Food was great and the service was just as great- we had Ethan and he made our experience 10x better. Would definitely recommend and will be back!

Beautiful hotel! Nestled into midtown and a great spot that's walking distance from a lot of places, and even the subways. The coffee shop onsite is great and there is a bar and restaurant, that we unfortunately ran out of time to utilize). The gym is so fancy with so much equipment, but another thing we didn't have time to use. The overall atmosphere was relaxing, soothing and clean. The staff was very friendly. The rooms were small, but they worked, especially with storage room under the beds. The water pressure was the best I've had in a hotel, along with the provided shampoo, lotion, etc. I loved the big pump bottles so you didn't have to ask for more during your stay. A few complaints: 1. The bed only had a fitted sheet and down comforter. The AC would cut off when it reached the coolest setting (I think 65), then wouldn't turn back on until it was like 75 in the room, so I'd wake up drenched, then fall asleep then wake up freezing...every night. A lot of people screaming and honking outside the room at night (out on the streets), but it's NY, so the hotel can't help it. Lastly, the rooftop bar was closed. They had nothing about it being closed on the website except it would reopen in spring. End of April is spring to me. We booked the hotel mainly for this rooftop bar. When I emailed for the updated menu (as it had the fall menu listed), I was told it wouldn't open until May 1. Disappointing. Overall, a clean and nice place, but check the rooftop bar operation times (via email since it's not on the website) before booking.

Expensive and small !!! Stayed for 6 Nights and was extremely uncomfortable in a room where thee is NO CLOSET !!!!! The bed is pushed all the way to the window so you only have one way to enter !!! For $2700 there are hundreds of other options but I had prepaid and couldn't get a refund. Won't ever recommend to anyone who wants to enjoy a COMFORTABLE hotel room in NYC.

Arlo Midtown holds a special place in me and my husband's hearts. We first stayed in January 2022 for a birthday trip to see some broadway shows. We loved that this was a quick 10 minute walk to the broadway district and Times Square. We were pleasantly surprised by how classy and elegant Arlo is. The staff is super responsive and polite. The double room is small (to be expected) but nicely appointed with storage under the window seat which came in handy. The common areas are beautiful and never too crowded. We loved the lobby bar so much. I was secretly pregnant at the time but wasn't telling everyone in our group so we would pull the bartenders aside and ask them to make me virgin drinks on the down low. They were amazing and took time to make me tasty drinks that looked real and were delicious. We had such a great experience that trip, and our whole group talked about the cocktails months afterward. We visited again in September 2023, and this is where Arlo Midtown just really went above and beyond. We were so happy to come back (and I was excited to actually experience the cocktails) and we told our story of our previous visit to the bartender in the lobby bar, Phillip. He was delightful and told us he was going to try and get us a spot on the rooftop bar, even thought it was pretty full. He personally accompanied us up the elevator and made sure they the servers upstairs knew and got us a table. Leo took care of us upstairs and was also delightful. He was super attentive and gave us a free round of Prosecco because our drink order was taking too long. He gave us other recommendations for places to go and things to see. He said that the manager Gabriella wanted to make sure we had a great time, simply because we let them know how much we enjoyed our first visit and were excited to come back. My husband and I agreed that Arlo Midtown is OUR spot in New York. We come every few years and we will always stay there after these two experiences. Beautiful hotel, great location, and amazing service.

Great location. Clean and nice, upscale rooms. Had to wait 30 minutes to check-in because there was only one person at the front, then 3 people came to assist the line. Bed was not super comfortable, but great pillows. I was on the 20th floor and appreciated that the front desk let me know in advance that the bed was in a corner. Bathroom is very nice, as well!

Everything was very clean. There was a long line when we first arrived into the lobby. However, the staff was very quick with checking people in! It's close by Times Square and Summit One Vanderbilt.

Very disappointing. I rarely write a negative review but this deserves it. Checked in last night and they had overbooked so they gave me a downgraded room without any discount or refund. This morning, the noise level is UNBEARABLE because of construction. When I asked if another room was available today they recommended another downgrade but right in front of the construction. This is just unacceptable.

This was the Second time in this Venue, I liked it a lot, the food was spectacular but above all the service was very attentive and welcoming. Jennifer and Gabriela were very attentive to us.. we will be back soon. Thank you!

Stayed here with my husband and would like to be fair with my review. So let's talk about the Pros and the Cons. PROS - Great location. - Safe - Easy to access the city by walking. - Hot water and shower worked well CONS - Insanely tiny room, no space to move around - No soap bars - No flat sheets on the bed or extra blankets - Bed was literally on the window with no outlets to charge our devices - No closet, just a mere wire rack with 4 hangars - No kettle, coffee pot, coffee, tea bags etc - Very limited and basic cable Channels. No ESPN is a big minus for us. - Breakfast room had no AC and was overpriced for what was offered - Phone in the room did not work - Steamer didn't work - We were only provided with 2 CANS of water for the entire stay as it was never refreshed. With the room so small, I woke my husband up at 3am trying to open a can. While we were happy to even find a room during a very busy NY week, this hotel was way below average standards. We felt that more effort was placed into the design and layout of the general areas. The rooms felt like an afterthought and did not offer any frills or comfort to us whatsoever. Definitely our worst stay the last place we will reconnect to anyone.

It's unfortunate that it's in such a bad area because I adored this hotel. There's currently construction next door and I wouldn't necessarily say that subways are THAT close by. Also, be extra careful at night getting back to the hotel. Once you get into the lobby, you'll be greeted with the most relaxing smell. I wish I knew what scent they were using lol. The rooms are tiny but we were comfortable for our 5 night stay. The rooms were clean enough.. we noticed a few things weren't wiped down. Be sure to text them if you need your room refreshed or else you won't get it serviced. The staff at the front desk were friendly. There were a few elevators and we never had to wait which was a plus. The coffee shop downstairs was one of my highlights. The baristas were friendly and made the best lattes. Water was provided upon request for the first couple nights... after that they said that it was only upon arrivals. We asked the front desk to confirm and they denied that but still forgot to send us waters. Overall, we loved the vibe of this place but don't think we'll be back! They have a couple other locations we might check out instead next time although the Midtown location is their newest.

Arlo midtown was such a beautiful modern hotel, it was about a 10 minute walk from time square. As soon as you walk in you get the lovely smell of their candles, their service was great, the room was very small though. We didn't have much room for two big suitcases if they were opened. Bathroom was very nice, the Bar downstairs was nice but expensive. For two gin and tonics it was about 40 dollars, water in their hotel coffee shop was overpriced at 7 dollars for a fiji water. Overall we had a very nice quiet stay, but if you're looking for a hotel with a city view this isn't the hotel for you.

Had a mostly enjoyable one night stay at the Arlo this past weekend! My partner and I got a City King room, which felt cozy but not squished. We packed light so we didn't necessarily need too much space, so keep that in mind. What was nice though, was how many built-in storage options there were (under the bed and window nook) despite there not being a closet. We never encountered any issues with sound, despite being right in the city. We did notice, however, small things like toe nail clippings on the floor, a missing grate above the door, and a poorly designed shower. Additionally, there was an unfortunate lack of communication about our reservation for the Nearly Ninth terrace being cancelled, which I can't entirely fault the hotel for. The check out process was also a bit frustrating, due to the layout of the lobby and lack of direction for where to form lines. Overall, all the hotel staff we interacted with were friendly and we had a comfortable stay. For the price point and our sour terrace experience, however, I won't be itching to come back.

I went to NYC this past weekend and stayed at this hotel. I had a wonderful experience! The staff was so friendly and I love the way the hotel looked. The rooftop bar is beautiful. I must say that drinks at the bars aren't that great. I had higher expectations but my stay was wonderful. They let me check in early, which was amazing. It was clean and they followed all COVID protocols. They even store your bags for free after checkout if your flight is at a later time.

I can't say enough about Arlo Midtown. From the beginning, our stay in NYC was made so much better by the friendly and awesome staff! SERVICE: We were exhausted getting in on a red eye. Arlo Midtown did everything to provide a comfortable place for us to rest. Every time we came and went, we were greeted and wished a great night/day. The elevators required a key to each floor. And don't get me started on the gorgeous atrium and restaurant at Arlo!! AMENITIES/AMBIENCE: My daughter walked in the door and was so impressed with the swank. She immediately started TilWe had a fantastic view of the buildings and skyscrapers from our room. The location was perfectly situated! Just blocks (5-8 minute walk at most) from Hudson Yard, Little Spain, and the High Line in one direction, and the theatre district/Times Square/Korea town in another. We walked everywhere. It took about 15-20 minutes to walk uptown to Central Park. SAFETY: I wouldn't say the street (38th Street) was one to walk alone after dark coming from 7th Avenue end, but coming from the other side (9th Avenue) provided a route that remained active and safe throughout most of the night. (We DoorDashed a lot of late night food and walked out to meet them a couple of times along 9th Ave) No concerns whatsoever for me and my 2 teenage daughters walking back from a Broadway show along 9th around 10:30pm. Arlo is just around the corner on 38th, so no dark, abandoned streets to navigate. There's also a coffee shop on the corner, and restaurants along 9th. I was concerned about midtown near Times Square. It turned out to be the ideal spot to explore from. We ultimately came for the Taylor Swift concert at MetLife stadium. It took only 15 minutes to take a Lyft from Arlo to the stadium. This is the first place I'll check to book upon any return to NYC! Thank you, Arlo Midtown, for a perfect experience!

Really horrible service. You cannot call for food even for pickup. No room service. Checking in takes forever.

Wonderful stay! So clean and staff were so incredibly helpful and welcoming. Rooms are small, but it's NYC. Lots of storage!

This place is Uber cute. The parking situation wasn't ideal if you don't use valet. Totally worth it just to pay valet and save on cab costs Uber costs ect... idky we didn't use valet. Oh well. The ambiance is upscale and trendy. The room was spacious, or so I've been told, for New York. The check in m/out was easy and DINO was super helpful watching our bags until the room was ready. The rooftop bar has amazing views of the Empire State and other monuments. The menu for nearly ninth is not too big and not too small, I found the burrata fresh and loved it - very on food trend. Gratuity is added to your bill, FYI. The lounges have little hideaway spaces for privacy and the coffee shop is conveniently located and sent up to the room swiftly. Everything is overpriced, but it's New York. I liked the toiletries they're eco friendly and smell lovely - they had lots of storage space in room. The lighting for makeup on the bathroom was subpar - but they had a full length mirror in the mini hall and a mini fridge under the clothing space. They had more hangers than expected, several lighting options and a large enough under bed space storage for my gigantic suitcase to be out of sight. The window nook looked cozy for reading time with a view and the bed was super comfy. Cleaning service must be requested and I believe there's an up charge for it. Hair dryer and steamer were in room. The front desk always had kind people welcoming us in or telling us to have a nice evening out. There wasn't always a door man and the doors are heavy as hell and I want someone there to open the door for me and help me in. Seriously. No lady wants to open her own door anywhere especially not during COVID19 The downstairs breakfast garden patio arboretum room had a private space for a party I was included in but the guy didn't know it and asked me to leave LOL so I never got the swag from the cryptochicks event I should've snagged. It's fine. Lots of cute photo ops in the hotel - a cute touch is the wall where everyone can post up what they did and enjoyed about NY that day.

Hotel is in a phenomenal location. Not too far from Times Square, but far enough to not have to worry about all of the negatives that come with it. Hotel rooms are pretty small, but if you're on vacation and don't plan to spend much time in the room, it's perfect. The indoor bar has happy hour every day from 3:00-7:00 pm and you can't beat the prices. The rooftop bar has a beautiful city view.

Literally could not have picked a better hotel to stay at in Midtown. Ares, one of the managers, could not have given us a more lovely welcome - he absolutely set the tone for our stay at Arlo Midtown. Not only was the location great - the ambiance, view from the rooftop bar and the overall aesthetic of the lobby and rooms was as good as it gets. We willlll be back, y'all!

Really enjoyed this place, had a couple of dry gin martinis, they were solid, the bartender Hakima, was very personable and informative of what to order. Will definitely be back

We came back to this hotel after our over the top experience back in October of 2021. This experience in 2022 was the complete opposite. We were given a room that had a lot of problems. The shower was set up incorrectly so the cold water was actually hot and vice versa. There was also a stain on the comforter after the room had been cleaned before we went inside. The sink handle fell off when turning it on and hand to be put back on. We also were given an end unit room which we thought would be more spacious, but ended up being smaller than the room we stayed in in October. I looked at our reservation and i booked a king city but was given the base level king room!! Unfortunately our experience was very subpar and we will most likely be looking into other hotels when we go back into the city.

To each their own.. Not going to lie, at night time isn't pretty but same thing in los angels as well ! Unless you're in rich area I wouldn't complain. But the hotel stay is beautiful!! We were able to try food place down the street from us it wasn't too far from Times Square, Empire State Building and everywhere else we uber/taxi! I love this hotel it's so comfortable very clean and beautiful.. every aesthetic

Great location. Staff very friendly and helpful. Rooms very clean and serviced every day. I would have given a 5 star but the HVAC seemed to either be full cold or full heat without much inbetween. Maintenance tried to fix it but didn't make much of a difference.

Very busy hotel. Nice interior. Very little "nightlife" in the bar area at night. People seem to use it as a base and get together elsewhere. Small but functional rooms. Spotlessly clean.

I'm in this horrible hotel as I write this ! The room is smaller than my closet back home and the cable has few Chanel's to watch tv ! The water in the room comes from a can ! I'm literally sick from this hotel ! They are as cheap as it gets ! No frills and way overpriced

I arranged early check-in which required me to pay an extra $50. However once I arrived the room wasn't ready . I received a texts to come at 3:33. mind you check in is at 4:00 pm anyways. As the manager apologized about the room not being ready , we discuss a room on the corner on the 17. I ended up not in a corner room and not on the 17th. I have the king room with city view and my view is top of busted building and a car lot. but hey at least the staff is friendly . Not what you expect it . Don't listen to TikTok, Facebook, YouTube . I don't recommend. My anniversary is ruined !

Everything was wonderful! Super clean. Everyone was so sweet. Minerva from housekeeping was just amazing when taking care of lobby. Hope to visit again soon!

I had a reservation for the dates of 8/2/21 through 8/6/2021. I want to thank the front desk customer service agent for being empathetic towards last minute travel disruption. Our flight was cancelled last minute from LAX to NY, which is no fault of Arlo, however when I called to see if they can work with me for a solution, the customer service representative advised me that their is nothing they can do and all rooms are non refundable. I understand if they could charge me for the 1st day of stay since the room was reserved for our stay. But Arlo midtown was kind enough to cancel the reservation for all 5 days, keep the money that I paid for, followed by booking the room to get a secondary sale since they knew I wasn't going to make the itinerary. I called Expedia to see if they can me a mediator and Arlo still refused to be of any assistance.

3rd or 4th time staying here. Before it was awesome. Today less- it's raining and they won't let me into the room until 3pm unless I pay $40. For early check in. It's raining so it's a drag. Still not in room yet.

LOVED IT! Don't believe everything negative you read- this place is a gem. Now, it is NYC, and space is limited, so rooms are small, but they have. Exactly what you need. Comfortable bed, great views, hot shower, friendly people working, lights, plugs, and so much more. The elevator system is probably one of the smartest I've ever seen, the rooftop is great, and the service is stellar. We were shocked with turn down service each afternoon. It was great to come back from walking 10+ miles a day to a nice dressy, clean bed. We will be back for sure!

Super cute hotel. Clean rooms!! Staff was friendly and nice. Rooms were quite small and pricey but it was perfect for my stay. The terrace was nice. I would definitely stay again. They had a cool happy hour. The pizza was really good. A lot of places to eat in the area. Overall good stay.

Nice property but the absolute worst service and employee attitude I've experienced in a hotel. This was over a five day span and it only kept getting worse throughout the stay.

I want to start by saying that Aaron, the lobby hospitality person who welcomed me and my partner on my stay, was INCREDIBLE. Aaron gave us an upgrade, walked us through all the amenities, and helped us ensure we had a seamless and stunning stay. I used to live in NY for 8 years, and now I'm a frequent traveler to the city for work. It's hard to find a hotel that practices sustainability, is committed to inclusion + safety for its guests, and also looks amazing. The decor of the hotel at every inch was stunning. My partner and I came for a weekend together (and to catch a couple of shows) and we couldn't be happier. As someone who has stayed at the worst of the worst in NYC and nows how hard it is to find an affordable hotel, The Arlo is *it*. We hope to be regulars here!

The rooms and service were top notch with a nice restaurant/bar area. There was plenty of places to do work or simply enjoy the views. I was vacationing and would definitely stay there again.

I booked on line for a one night staycation. Upon arrival, I was immediately checked in and informed about the bar with happy hour until 6pm and also access to the gym. The room was average size but the views were great especially at night. We could see Hudson Yards and The Edge.