Fatima Aydamirov
Google
I would advise avoiding this hotel at all cost. I have stayed for 10 days and truly hated every single day. The smell is unbearable and furnitures are in such outrageous condition. Our sink in the bathroom collapsed, curtains in a horrendous state, dust and crust everywhere I look at. No matter how many times I have asked for the curtains to be changed or a deep cleaning to be done, my query wasn’t answered.
The only reason I’d give 2 stars for the service is due to one of the FOH staff being fantastic. I wish I remembered his name but he tried his best to upgrade me and my mother but every single room, even the premiums ones were terrible. Breakfast wise, how could we still serve tea and coffee in plastic cups ? It was unbelievable to me.
Room wise, lamp was mold - asked multiple times to change it, never did.
Cupboard broken, after emptying my luggage’s, the door closet wouldn’t close - they came to fix it but shame.
Sink - while washing my hand collapsed, could of fell on my feet and end up my holiday in a hospital bed, lovely.
Using the phone was a pain, probably never cleaned before.
Not even sleeping was comfortable as their bedsheet are not appropriate measured for their bed size, again shame.
They would deactivate the card to get into my room, how is this possible ? after a long day at home, waiting for the lift for a while, you arrive at your room to find out you’re refused access - pity.
Again staff wise, shout out to the housekeeping team, extremely sweet but cleanness was a -10/10. Location wouldn’t recommend neither. On the map I saw how close it was to the beach but you have to walk at least 20min in order just to get to the other side of the road through the metro.
I hope this review will alerte the organisation and take actions as I truly don’t wish my holiday nightmare to anyone.