pghtrips
Google
With one exception, our experience matched that of others who have given Arnolds B&B great reviews. The house, rooms, location, views, etc. are all great. We would stay here again if we return to Interlaken. But we can't say the same about the supposedly wonderful hosts and great breakfasts. This is because we did not experience either of them, due to a very disappointing (and unprofessional) overall experience. ||One of the primary reasons we booked at Arnolds for our four nights in Interlaken was the accolades reviewers gave the hosts (welcoming, helpful, etc.) and the breakfasts. But just a few weeks before our trip, we received a message from Armin, informing us that they would be away on vacation (in July, which is presumably a very popular time of year for B&Bs in Switzerland), so they would not be there to host us and we would not receive breakfast. While we looked for other accommodations, it was impossible to find one for our four nights in a similarly convenient location and with breakfast, so we kept our reservation at Arnolds. When we inquired about the rate, Armin agreed to reduce it by CHF 20/night, which is hardly sufficient for two people to purchase a full breakfast in Interlaken (let alone the additional time and inconvenience involved in finding a place for breakfast each morning). ||Again, we had no complaints about the facility itself, the location, the views, etc. But we still find it hard to believe that a B&B host would suddenly, just weeks before guests are scheduled to arrive, choose to leave town and alter the circumstances that the guests were expecting (and that led them to make the reservation in the first place).
