Arriva Hotel

Room for improvement but half decent at a good price. You only get one pillow each but staff gave plenty more on request. The bed was the main issue. Not terrible but not a the best mattress, or best quality bedding. Bathroom smelled a bit but it was very hot, so might have been the water evaporating in the shower trap. It did seem to lessen shortly after the shower had been run. So I gave it a blast each time I came back from somewhere. Nice clean room with toiletries and a short walk from the shop. Great location short walk from Kings Cross and they let you store your bag after checkout. It's a budget place and a budget experience but clean and safe. The desk is manned and although there are negatives overall, they are reasonable negatives for the price charged. I had a triple room with two disabled people on the top floor and access was fine. Daily cleaning. Would have no problem staying again. The other two people with me agreed that it was a fair price for what we got.

We booked this stay for after a gig in Camden, after travelling down from Lincolnshire. The walk to the hotel from Kings Cross was quick and easy, check-in the same. Bed was large, clean and comfy. It was a case of drop bags and catch an Uber to Camden (£9). It was a late night for us and (one of the best nights🤟🏼) but we had no issues getting back in & small bottled water given to us. We left early despite not having to check out till 11am and in this moment of excitement I managed to leave my makeup bag containing very sentimental and valuable rings without realising. I was home and it was hours later by the time I realised and called the hotel. I was panicked and incredibly alarmed by what I had done but the staff were faultless. They explained to me what I needed to do, staying calm when I was clearly frantic and weren't at all frustrated by numerous calls to check everything was in place for the items collection and return. THANK YOU SO MUCH. Faith in humanity restored - the staff who helped owed me nothing - I'm now back wearing the item that means most to me in this world.

We stayed at this hotel last week. We were a little concerned about the other reviews, but we were surprised by the quality of the service provided. No complaints about cleanliness, the room was comfortable and well equipped (TV, kettle, towels, soap, etc.). For the price range and given its proximity to Saint-Pacras train station, this hotel met our requirements. I'm deducting one star for the only downside of our stay: the noise (the road, other visitors,...) Overall, we highly recommend this hotel if you want to stay in the train station area and enjoy a room at a reasonable price !

It does the job.||We booked this hotel because we had an early train out of St Pancras and it was a good price.||The pros:|- Good price|- Good location (less than 10 minute walk to the station)|- Staff were friendly and happy to get extra pillows etc||The cons:|- Very basic rooms (you get what you pay for)|- The noise levels! We probably got an hour's sleep, if that. The walls were paper thin and we could hear everything our neighbours were saying. It didn't help our room was at the very beginning of the corridor, which leads to reception. It was incredibly noisy and so many people were coming back to their rooms having loud conversations even at 2am. |- The rooms were uncomfortably hot and this is in November.||We did check for bed bugs after some concerns on here but did not experience this personally. It's also worth noting the lift is out of action, but we were luckily on the main floor.||We wouldn't return here but it did the job.

I rarely write reviews, but my experience at this hotel was so unacceptable that I feel obligated to warn others. Upon arrival, my sister and I found bedbugs/insects in our room, which we immediately reported at the reception. We were told we would receive a refund, and based on that reassurance, we left the hotel and arranged alternative accommodation at the very last minute — which was significantly more expensive due to the late hour. However, after leaving, the hotel suddenly changed its story. Despite having initially approved the refund, they later withdrew it without any valid explanation. From that moment on, their communication became almost nonexistent. Several emails went completely unanswered, and the hotel has shown zero responsibility, zero professionalism, and zero willingness to resolve the situation. We ended up paying twice as much for new accommodation due to their failure to provide a safe room or any support. The entire situation caused unnecessary stress and left us stranded in an unfamiliar city late at night. The worst part: The hotel simply stopped responding altogether — not even a basic acknowledgment of my last messages. This is not how any hospitality business should treat guests. Based on my experience, I strongly advise others to avoid this hotel. Not only because of the insect/bed bugs issue, but because of the complete lack of accountability and customer service afterward. I am now forced to escalate this matter through Booking.com, my bank, consumer protection authorities, and other channels — something that could have been easily avoided if the hotel had acted professionally.

Great spot for busy travellers looking for a good value stay. We spent minimal time in the room, which had all the necessities and amenities we needed. Hotel was close to Kings Cross, on a quieter side street. Clean, with a relaxed environment, and 24hr front desk.

The room was comfortable, and shower pressure was good. Reception and corridors are vey shabby which made for poor impression however the room was clean and warm although the bathroom has a damp smell which off putting. It was a well priced room in a central location however I would not book as again

Be aware that I was contacted by someone unrelated to my stay who offered an incentive in exchange for leaving a 5-star review. This made me uncomfortable, and I wanted to share my experience so other travelers are informed. I recommend using your own judgment when reading reviews.

WORST HOTEL IN LONDON!!!!! THEY NEVER RESPONDED TO MY MESSAGES TO CANCEL MY BOOKING WHEN OTHER HOTELS DID. I FILED A CREDIT CARD DISPUTE THEY WONT BE STEALING MY MONEY I booked this hotel but couldn't travel due to an injury. I had booked this hotel through Hotels.com and I contacted other hotels through the hotels.com iPhone app. Every other hotel canceled my reservation on time EXCEPT Arriva. I'm disappointed by this hotel. I called hotels.com and they told me they had reached out to Arriva and mentioned to them that I was trying to contact them, but I STILL have not received a response through the iPhone app from Arriva. How disgustingly disorganized and careless is this hotel. Wow! I definitely do not recommend this hotel to anyone. What a disgrace and disappointment!

Great location .... great price ... that is what most people look for... room it self is very small and no AC but it was clean. Breakfast area was also small but it was good breakfast. You can make nice sandwich and toast... staff was great and very helpful... Location is great coz it's close to kings cross station ... you can go everywhere from there. It's not fancy but I will stay here again if I travel with large group.

First of all, the photos online don't look anything at all like the room we got. Our room was extremely small and stuffy. Despite being cold outside, the room had no AC or working fan, so the room was always hot. The worst was seeing a mouse running around in our room one night! It was so gross and completely unacceptable. We asked the man at the front desk for help, and his unsurprised reaction implied this was not an isolated case. He came upstairs with a shovel and dustpan but told us he couldn't find it. He told us he would move us if there were another room, but they were completely booked. Since he couldn't move us, we decided we would book another hotel room for our last few days in London. We could hear the mouse running around at night and didn't regret moving. We checked out early, and the guy at the front desk that morning offered to move us to a new room, but since the man the night before had not said that was an option, we explained we had already booked a new hotel room. We emailed the manager to ask for a refund. After we got to our new hotel, the man from the front desk called us to tell us he didn't think we would get a refund because he offered us a new room, and we didn't take it. We wouldn't have booked a new hotel if the man from the night before had told us he could move us the next day! The man on the phone was extremely rude about the whole situation, and it almost sounded like he was giving us a warning when they were the ones who provided the poor service. They have not replied to us since, even to tell us we will not get a refund, and it has been a month. Overall a very frustrating experience. We have learned not to trust online photos or book two-star hotels ever again.

I'm pretty sure the massive stye that low key looks like a tumor that formed on my eye lid was a result of sleeping here. The place is old and dingy. You're given an actual key, instead of a key card for your room...which goes to show how old this place is. The carpet smells like a combination of Goodwill's and a senior citizen home...it was just so goddamn pungent. The pillow was lumpy and the sheets were not clean! I swear there were dried up boogers on the sheets that I had to scrape off. The only saving grace was the bathroom...because it didn't have a weird smell.

3 1/2 stars but 4 because the staff is so friendly, accessible USB ports in the room and free WiFi, and free breakfast when we booked through Expedia. Small rooms and showers, but they do come with a blow dryer and shampoo/conditioner/soap and a fan - it wasn't hot when we visited London but I'd imagine a room without AC in the hot summer would be miserable

A treatment as if this is a 1-star hotel with rooms in the basement and very minimal breakfast options. Very small bathroom with shower door. Room very tiny as well. The only positive was the really kind folks at the reception desk. Would not come back here.

I had a fine experience staying at Arriva on January 29th. Receptions staff answered all of my questions and were always friendly, I had interactions with three different staff members. The room itself was very small, and not in perfect repair, but the shower and bed were both clean and I was comfortable sleeping there. I feel like I got what was advertised and what I expected for the cost. Walls were thin and I could hear neighbors' conversations/snoring/rolling luggage. But the necessities like hot water for a shower and working power outlets were there. Walk to Kings Cross was definitely fast and easy. Luggage room made me nervous, but they have cameras in there that are monitored from the lobby. The receptionist assured me that they don't have issues, and after I left three bags there for 13 hours they were all right where I left them when I came back.

Clean place to lay your head while in London. Don't expect frills; this is budget. The sheets are clean, the beds comfy, and the en-suite works just fine. The only dodgy parts were the lift- no more than two people!- and the "luggage room" with its open window to the alley behind. But if you need a quick room near King's Cross with a good price, Arriva is your spot.