Arrive Federal Hill

Been living here for 6 months and my experience has been nothing but excellent!!! The entire office staff is great. Angie, David, and Shante are always so helpful and it’s always a pleasure speaking with them. Ikeema the Property Manager is amazing! She always ensures her residents are happy and resolves any issues. The maintenance staff, Michael, Santos and James, are very hardworking and are very quick to take care of my work orders. The building is kept in great condition. Lots to do around the area! Convenient location. I definitely plan to keep calling Arrive Federal Hill my home!

This review and 5 stars is specifically for James at Arrive Fed Hill. James is a consummate professional. He has assisted me and my husband with a few maintenance issues and is always incredibly kind, empathetic, and professional no matter the issue or the kind of day he may be having. He has a cheery and friendly presence within the building that can’t be missed. Arrive is lucky to have James with his excellent professionalism, skill sets, and most of all, top-notch customer service skills.

Been here for about 3 years, went through a lot of management changes. I can confidently say, the place is absolutely fantastic. The team is absolutely great and extremely helpful. Special thanks to Floyd for his help during my move out. 5 stars.

I rarely leave reviews however, when customer service isn’t placed to the forefront I do feel compelled to do such as feedback is essential to improve processes in delivering decent customer service. I was a few minutes late to a tour but still had ample time until the prior appointment. The leasing agent on staff didn’t even take the time to speak to me, she was dismissive to the front desk agent that came over and let her know that I was there and the following appt was actually early. Perhaps I dodged a bullet based on the reviews I’m seeing with recent consistent issues.

If you work nights and sleep during the day or work from home, this is not the place for you. Constant noise in the courtyard from landscaping/pool cleaning for hours. Floors also paper thin so everything is audible from the apartment above. Truly not worth paying top dollar if you prefer a rather quiet place. Also, food/grocery orders delivered to the front desk have been stolen multiple times allegedly by fellow residents in broad daylight despite sending a mass email to all residents to refrain from such an act. After bringing this to the attention of the property manager, she suggests that we move out of the complex instead of taking action based on the complaints of other residents as well.

Maintenance issues here always get addressed ASAP which is really nice. James in particular from the maintenance team has been so great to work with — he has gone above and beyond every time we’ve had something that needed fixing and is super friendly any time we run into him as well. We are really grateful!

Angie is AMAZING. Has a great personality and is super helpful. She is great at her job and is really sweet! Very responsive to emails/calls.

love the area and especially this apartment complex. the staff is beyond courteous and professional, especially Floyd at the front desk. he was very kind and accommodating and helped make move in a breeze. Thank you Floyd!

The front desk in the back is so rude towards black people , I had an e-mail appointment at 12:00 for a tour . From the jump she was hostile and was already judgmental and rude asking me how much I make and etc but mind you this is a tour ! She was nice to the white residents but when it's black residents she was just rude .. the other lady with the glasses is so nice but the fat chubby germ ball was so rude for no reason ..

Beautiful apartments, horrible management. We stayed there for a year and management changed three times. All staff but one was very unhelpful, rude, not responding to emails, not forthcoming about secret fees added to our rent every month. They haven't bothered sending our security deposit after we moved out either. Very shady people. STAY AWAY!!!

Absolute worse and disheartening experience. If you are looking for warm friendly smile or someone who wishes you to live at their location. Run and run as fast as you can and don't look back. Phones ring over and over and if someone answers they will say they are the service for the property and can they please take a message. They will never call you back.