Arrive Federal Hill

Moved in July 2024. Leasing office was super responsive throughout the touring and leasing process. Since moving in, the leasing office has been attentive to any questions or concerns I've had. The maintenance team are super nice and handle requests very quickly! The facility itself is great. Good floor plans with modern finishes and appliances. The shared spaces are well maintained. The gym is very large for an apartment complex. Location is great, very close to downtown and the harbor, but still feels calm and safe like most of Federal Hill. As of 4 months living here, there really isn't much bad to say about my experience! The parking is a bit expensive compared to other locations, but its an underground access-controlled garage with reserved spots (with free EV charging).

I lived at arrive from June 2022 - January 2024. During that time there were at least 3 different property managers. Turnover among staff is very high, which made resolving problems very difficult because I found myself having to communicate issues over and over again with different staff members. During my stay, due to an error with a parking audit, my spot was reassigned. It took over a month to resolve it as the prior property manager left. There were issues with the garage being left open for several weeks while awaiting maintenance. During this time, a guard for the garage was sporadic. There was at times flooding in the garage. Upon my leaving, I was incorrectly charged on my final move out bill and it has been months and two property managers with absolutely no one returning calls. The indifference is astounding. As for the apartment, they are nicely appointed but overpriced for the value.

I love living at this location. The building is cleaned daily, it is a very convenient location for sporting events, activities downtown, restaurants, and even the airport or train station. The concierge is super nice and helpful. The gym is pretty well equipped although I wish they had a Smiths machine or free weight machine. My cons are: Being locked out of my apartment 3 times within the last 3 months due to the lock batter dying AFTER batteries have been replaced multiple times. Waiting 2 hours in the hallway is not fun after working a 12-hour night shift. Lastly, paying almost $200 a month to park in the garage is a bit much, especially in this economy where people are barely having enough to pay their rent. I wish there were discounts for residents or some type of parking alternative besides street parking.

I’ve lived at Arrive for two years, and it’s been a roller coaster ride. As a resident, I constantly feel like I’m being inconvenienced. At least one set of elevators are almost always down. There have been several changes in staff and management in just two years. Sometimes they are friendly, sometimes they aren’t at all. I can’t recall a proper introduction of the current property manager. I wouldn’t know what she looked like if she passed me in the hallway. Communication from the leasing office doesn’t come in a timely manner. Compared to other communities, we have very few community events; when we do, they aren’t inclusive. They start during working hours or only allow a limited number of RSVPs. The building isn’t thoroughly cleaned. You can see the same piece of paper or stain on the floor for weeks at a time. I couldn’t tell you the last time the carpet throughout our residence hallways was cleaned. The latest inconvenience is with the garage. I pay $380 monthly to park two cars in the garage. They decided to power wash and re-strip the garage within two weeks of each other. As residents, we had to move our cars out of the garage by 7:00 am when they would power wash and re-strip. We had to search for scarce street parking or pay to park our cars in another garage on those days. We weren’t so much as offered a discount on next month’s garage payment to compensate for having to pay to park our cars elsewhere while they service the garage. Not to mention having to move your vehicle at 7:00 am in the midst of getting ready for the workday. I will say maintenance has improved within the last couple of years. The gym is really nice. However, that’s not enough to renew my lease a third time. It’s within my best interest to take my money elsewhere.

My stay at Arrive has been nothing but pleasurable thus far. The team is great and very accommodating. I usually run into Guy at the concierge desk and he is always smiling and welcoming. He has gone above and beyond to help me when I first moved in and I really appreciate the great service. Otherwise the amenities are great, always clean, and the location is in perfect proximity to a lot of great places.

Arrive Federal Hill is a great place to live and it is only getting better! Ikeema, David, Angie, and Shante are doing a wonderful job resolving issues from previous manages. New garage doors just got installed last week and they operate like a charm! Prices are great considering how nice this place is! Just Signed our Lease Renewal Offer!! The amenities for the price aren’t comparable to other buildings in Baltimore City - covered and secure parking, a 24/7 monitored front desk (Guy and Jamal). Additionally, the shared spaces (gym, lobby, lounge/clubhouse area) are kept very clean. A cleaning crew is in every morning, even on the weekends. Maintenance is always responsive to any requests for shared spaces and individual apartments. (Specifically Michael and Santos!) It’s very accessible to great restaurants and nightlife, parks and recreational facilities, many public transport routes, and I-95.

I have been living at arrive for 2 months now. I’ve been very happy so far. Our concierge is always very helpful and friendly, particularly, my interactions with Mr. Guy have been extremely positive. He is quick and helpful whatever the issue is. Mr. David at the leasing office helped me with refunding an extra charge in my statement, with which two other agents could not help. I hope I stay as happy as I am throughout my lease.

I’ve lived at Arrive for almost a year now! The staff is super friendly and the building is always clean. Amenities are 10/10!! Anytime I put in for maintenance request they come in a timely manner. My only complaints would be the turnover in management and the parking waitlist. Overall 4/5 stars, we renewed our lease for another year so we are obviously satisfied with the building :)

The front desk in the back is so rude towards black people , I had an e-mail appointment at 12:00 for a tour . From the jump she was hostile and was already judgmental and rude asking me how much I make and etc but mind you this is a tour ! She was nice to the white residents but when it's black residents she was just rude .. the other lady with the glasses is so nice but the fat chubby germ ball was so rude for no reason ..

Beautiful apartments, horrible management. We stayed there for a year and management changed three times. All staff but one was very unhelpful, rude, not responding to emails, not forthcoming about secret fees added to our rent every month. They haven't bothered sending our security deposit after we moved out either. Very shady people. STAY AWAY!!!

Absolute worse and disheartening experience. If you are looking for warm friendly smile or someone who wishes you to live at their location. Run and run as fast as you can and don't look back. Phones ring over and over and if someone answers they will say they are the service for the property and can they please take a message. They will never call you back.