Carlos S.
Google
had an excellent experience at DICK'S Sporting Goods at Arrowhead Towne Center and wanted to recognize Reyanna and Ivan for their outstanding customer service.
When I went to check out, I explained to Reyanna that the YETI 18oz bottle I picked was a bit too small for the smoothies I bring to work at Amazon, and I was looking for the Gatorade Overtime 22oz bottle but couldn't find it on the shelves. She immediately called Ivan over to help. Ivan went upstairs to check, and when he couldn't locate it there, he went the extra mile and searched the back room he found the exact Gatorade Overtime 22oz bottle in the color I wanted.
Their teamwork, positive energy, and strong work ethic really stood out. I deal with pretty bad anxiety when shopping in public, so I usually know exactly what I want and try to get in and out quickly. They made the experience smooth, stress-free, and genuinely pleasant. Reyanna and Ivan helped me find a bottle that fits perfectly in my 2020 Corolla SE cup holders a bottle that was tall and thin.
I truly hope DICK'S Sporting Goods does more than just give them a shoutout - employees who go above and beyond like this deserve real recognition and appreciation. Great customer service like theirs makes a lasting impression.
Thank you both again!