Art & Garden Residence

Nice, clean and modern hotel in the short distance of basically anything you need to see in Kraków. Staff was very attentive and friendly who answered all of our questions. Room was modern, well organised and tidy with kettle with some complimentary coffee and tea, small fridge which wasn’t working. Idk why. Bathroom was clean, filled with shampoo and soap with fresh towels. What was downsize was the door and window. Doors aren’t soundproofing anything with some piece of plastic filling a gap between floor and door which is helping nothing. So you are constantly hearing people from the hallway. We were heard from the hallway just like we heard them from our room, so we have lost a comfort of privacy in my opinion. Windows are locked without any chances to get fresh air. You have to go to reception to ask for the key. Receptionist repeatedly mention to give it back ASAP like it was only key in the hotel, which was funny to hear🤣. Kind detail was when maid refill our shampo, made our bed and picked trash, which we didn’t expect. Breakfast was rich and totally adequate. Lot of smoked hams, salamis, cheese, eggs, sausages, beans etc. Breakfast offer a sweet bar with some pastry, yoghurt and fruit. Coffee was good and hot. They also offer dinner, but is not ala carte, only two already selected “tasting” menus with wine pairing. Overall great experience and we enjoyed staying there.

My wife and I flew all the way from Australia to Krakow for what was meant to be a very special trip organised by our family in the UK as a wedding gift. Months of planning went into this stay. Art & Garden Residences was chosen specifically because of its location, accessibility to tours, and what appeared to be strong reviews. Unfortunately, our experience was the complete opposite of what was promised.||Despite booking our accommodation well in advance and repeatedly emailing the hotel to reconfirm details in the weeks leading up to our trip (with no response), we arrived after a long international journey to be told that one of the rooms we had booked simply did not exist. The hotel was fully booked, meaning two members of our family suddenly had nowhere to stay.||We naturally expected the hotel to take responsibility and help resolve the situation. Instead, we spent hours sitting in the lobby being repeatedly told “don’t worry,” but with no information and no progress. We eventually contacted our booking agency ourselves, who confirmed the booking was valid, paid for, and that the error lay with the hotel. To their credit, the agency immediately stepped up and began arranging emergency accommodation.||When the front office manager, Bart, finally arrived, we had hoped for some accountability, reassurance, or at the very least, professionalism. Sadly, the experience only deteriorated. Instead of an apology, we were told, word for word, that this was “the agency’s third mess-up,” and that it wasn’t the hotel’s problem. Our booking was simply cancelled and we were effectively dismissed.||He arranged a taxi without discussing what we actually needed, even though we had made it clear we needed to stop to pick up important items for an early morning tour. When confusion arose, instead of assisting, he became defensive, stated he was “paying out of his own pocket” and again repeated that it wasn’t his problem before hanging up on us.||We are now staying significantly further away than planned, in noticeably poorer accommodation, with our trip logistics disrupted, added expenses, unnecessary stress, and absolutely no apology or meaningful effort from Art & Garden Residences to make things right.||This was meant to be a meaningful, once-in-a-lifetime family gift. Instead, it has been overshadowed by disorganisation, lack of communication, and extremely disappointing customer service. Based on our experience, I could not recommend this hotel to anyone who values reliability, accountability, or professionalism

Amazing hotel, but it's expensive for what it is. Rooms are really clean. The beds are great. Showers are a little small but hot and plenty of pressure. Plenty of power sockets in the rooms Continental breakfast, - so if youre from the uk, Dont expect a fry up, but what you do get is fresh, delicious, and plenty full. There's fresh jams, different breads, pancakes, scrambled eggs, etc. The only complaint I could really comment on is that the restaurant needs a little more lighting. Hotel itself is clean, and tidy, Someone always on the front desk 24/7. Staff always helpful and polite, will help you when they can or if you ask. Checkout time is by 12pm, so even offer to take your luggage whilst you're waiting for your flight even thoe you've checked out. staff will happily take your luggage so you can freely roam the city whilst your room gets prepped if you've arrived early also. My only gripe with the hotel is that, the doors could do with either replacing or having some trim on them as they seem a little out of place and clashing with the rest of the hotels look. All in all, the hotel is nice & clean, its quiet, but just seems to be lacking something, but with only a 10 min walk to the square so plenty to do nearby. I think if it was bigger, offered a pool , a spa, or something along them lines, with how the hotel is in its current situation it would be the perfect hotel for relaxing and exploring krakow.

What an absolutely beautiful hotel!!! |We stayed here for 3 nights. We paid an extra £20 to have a deluxe room with balcony. Looking at the pictures I was excited and we were not disappointed!! ||Extremely friendly staff gorgeous decor 15/20 minute walk to town can’t comment on breakfast as we never made it ha ha. However, they did provide us with a breakfast box for the morning we had to leave at 5.30am for our Auschwitz-Birkenau tour. Would highly recommend this hotel and would go back in a heart beat!!!

First of all it started with us feeling unwelcome. We arrived at the hotel around 1030 in the morning obviously not expecting to be checked-in, this could not be helped due to our flight time. The girl at reception just glowered at us when we came to the desk and confirmed what we already knew. She didn’t even smile or say welcome, very rude individual. However, the rest of the staff were friendly. We stayed in room 209, not great, very dark, cold and dingy. No sound proofing in the room and could hear all the conversations from the two rooms beside us, make sure you bring earplugs. Breakfast was ok but the restaurant was closed Sunday through to Wednesday… very strange. When we did go for a drink one night they were charging £15 a glass of wine, ridiculous! Hotel is located 10 minute walk from the old town which is fine. Would not recommend this hotel for the price we paid.

Lovely small hotel about 15 minute walk from main square. Well appointed rooms with quirky art designs. Breakfast was very good with a good range of items. Slightly spoilt by reception unable to supply items like coffee satchets put of hours. Overall, very good but desperately needs rubber mats in the shower cubicles before someone slips over!

Nice hotel room, good location, great stuff and great breakfast. But the rooms were very cold with the heating system not funcioning at all. If you visit, you must either pay extra for parking or find other parking spot.

We stayed here for my birthday. No heating in the room in December time this really is unacceptable for a 4 * hotel we was given a small heater. In all my time travelling Europe I've never experienced anything like it. The young girl with glasses and nose piercing was very rude and not understanding at all. Walls was paper thin and was woken up throughout the night and early morning. Visually this is a beautiful hotel but please read all reviews before booking about the heating and walls being thin they are all true!!!