GLANDON Rooms Elite

Service and Facilities Unfortunately, our stay did not meet the expectations for a hotel of this category (4 stars) and was overshadowed by several shortcomings. Reception and Service (Lack of Availability and Unfriendliness) The reception was not staffed continuously, which is problematic for a hotel of this class. Even more concerning was our experience regarding noise: at 12:30 AM, we received a call from reception asking us to be quieter. Considering the supposed soundproofing of a "Premium Suite," we found this both incomprehensible and inappropriate—especially since, with proper insulation, noise from the neighboring room should hardly be audible. Location and Room Quietness Given the hotel's remote location, it is particularly irritating that guests in a "Premium Suite" are asked to keep quiet. This raises questions about the actual level of soundproofing and whether the suites are truly suitable for guests seeking peace and quiet. Wellness Area (Design and Staff) Unfortunately, the wellness area did not offer any relaxation: • The extremely bright, color-changing LED lighting was so intense that it was perceived as disturbing and counterproductive to a relaxing atmosphere. • The staff in this area behaved rudely and unprofessionally. For instance, at 9:15 PM—despite the spa being advertised as open until 9:30 PM—I was rudely told by a staff member that I had to leave the area. Overall Impression and Staff Overall, guest treatment seemed very selective. It gave the impression that one is only truly welcome if perceived as "wealthy." A friendly smile and basic courtesy should be a given in a 4-star hotel and not dependent on the guest’s perceived status. Conclusion: The discrepancy between the hotel’s official category and the actual service, as well as the shortcomings in the wellness area, is striking. I would describe the hotel’s approach to service as highly idiosyncratic.

Apart from the convenient location, everything one hates. Because it calls itself "self check-in hotel" there is nobody there to welcome you, your debit card is charged before you have stayed there and you are requested to check out before you have arrived....considering all this, the prices are a rip-off. A good place to experience the absence of hospitality. For me at least it will be the first and last time..

Very convenient location, next to main train staion. Art Deco Building with very tasteful matching interior and furnishing. Check-in and out can be done electronically which was very conventient for me with an early morning departure

Spent a couple of nights at the hotel. The location is good – only a few minutes’ walk from the train station. The hotel is not bad and I would certainly give it 3 stars. But I don’t see how this hotel deserves 4 stars. |The lobby is dull and empty. The staff seemed a bit bored. Upon arrival, the room was clean and spacious but the bathroom was old (and with no shampoo, body lotion etc. provided as I would expect from a 4-star hotel). During my stay only the bed was made. The room was not cleaned and not even fresh toilet paper was provided.

Excellent location! I had a room directly looking into the roundabout. Awesome except if there's public viewing of football... Rooms are comfortable, suficient and clean. Watch for the shower door because you can end with a small pond if you don't close it properly and it ain't evident. Service is polite and helpful, but the hotel is leaning towards online everything, including checking in/out and the front desk is often unattended. It's OK if you don't are about personalized, human service, and you don't care about losing jobs for company profit. The rooftop restaurant is really nice andnit has a very nice view, it has a nice eerie atmosphere early in the morning. The staff is super friendly there.

Rooms are clean. Service is good. Location is perfect. Hot water - it takes more than 5 minutes of flushing until hot water comes. Lack of vegetables during breakfast is very strange.

Very central location a very short walk from train station. Comfortable rooms with all amenities including excellent coffee machines and free water. Nice views from windows. Exceptional front desk service: beyond the call of duty.

I'm conflicted about this one. On one hand, location is perfect and employees are amazingly caring. On the other hand, bathroom is really not up to standard and annoying noises pops in rooms. The management reacted to it afterward offering an upgrade or a breakfast next time. A gesture on the price would have been welcomed based on the experience.