Hollwyood C.
Yelp
Not sure how this hotel gets an endless array of 4 to 5 starts. I booked three rooms, and two of the rooms the AC didn't work. Their response, you need to remain in the room and wait for the technician to come and repair it. Isn't this something you should have taken care of before a patron checks in?? Why is this our responsibility?
The hotel is pretty much outdated and the curtains need a wash it's pretty dust y and needs a renovation. The tub/shower is in tight quarters and really isn't accessible for anyone with bad knees or any elderly person.
The staff is hit or miss, some are extremely friendly, polite and nice. Some don't want to be bothered. A simple question of which restaurants are open late couldn't be answered. There is a nice restaurant cafe imperial next to the hotel, you would think as a hotel patron you would get priority. The hostess asked if we had a reservation? We told her we are staying at the hotel, she kept on repeating if we needed a reservation? I told her we just wanted to order coffee to go? I don't think I've ever seen a lack of communication on hotel staff. Asking about late check out is trying to understand Kafka's Metamorphosis. Maybe, 1 pm, maybe 3 pm, maybe 2 pm depending on which clerk you ask. Then it required a fee. There wasn't any consisting messaging and it was dependent on the person responding to you. The pictures of most of the bookings are outdated, and this hotel needs a major renovation. The halls look like something out of a Stephen King the shining. This isn't an antique, your going for a 4 to 5 star status. I wouldn't ever want to stay in a hotel like this ever again. The first night when the AC didn't work. The response was to open the windows. Couldn't open the windows because they were locked shut. The one exceptional thing about this hotel is it's location. Everything else was an epic fail. I really wanted the hotel to get a 4 to 5 star rating but the AC is something that should not fail on any quality inspection. Two of the three rooms didn't have a functioning one.