Olha M.
Google
My flight was canceled due to a snowstorm, and I was forced to cancel my booking for reasons beyond my control. Despite this, the hostel refused to refund my money (300 CAD), did not reschedule my stay, and did not offer even a partial refund. On top of that, they ignored all my messages as well as those from Booking.com.
I consider this theft, as they do not offer a refundable booking option, leaving me no choice but to take the risk in order to stay there. I strongly advise against booking this hostel, as they take people’s money without providing any assistance or flexibility.