ART HOTEL Asahikawa

We didn’t experience any of the issues other reviews described. The hotel is a slightly older conference/business style hotel, so while some areas feel a little dated, it was overall very nice. All the staff we interacted with were very friendly and helpful, rooms were spacious for japan and beds were comfortable, and our room came with access to the spa and breakfast.

This is quite a large hotel. We had a few issues while staying here. You could hear people banging and running around until late at night. The rooms were stifling hot. So much so, that we had to turn the ac off to get it to cool down. Even then it was pretty unbearable. There were some positives. The staff are great and the view from the buffet breakfast hall on the top floor were amazing, over Asahikawa. The food for breakfast was excellent as well. It’s just a shame about the noise and hot rooms. Not getting a good nights sleep is a deal breaker.

Lovely room with great city view!! It is 20 mins (but the walk back was very scenic and can see many shops & restaurants) walk away from AEON mall, and there is a seico mart just opposite the hotel. The room is quite spacious and I love the hotel breakfast!! They offered a lot of variety and do come earlier to get a good seat at the dining area. I love that they offered hokkaido milk and lactic acid drink at the buffet.

The hotel is good but there are 2 car parks. One is at the hotel building one is 2 blocks away. Staff is with language barrier. He asked us to park at the carpark 2 blocks away and we asked if we could park at hotel, he didn’t answer and kept saying we should park farther carpark. We asked reception at hotel and she said there is height restriction at hotel carpark but our car didn’t seem to be over the limit.

Please be aware that no tattoos are allowed in the bath area… I paid and got kicked out due to a small tattoo. Other than that no complaints about the service or anything else.

The young guy with the centre parting name starting with 小 is so rude and standoffish. Firstly, when using the takyubin black cat delivery service, he only told us at the last minute that we had to fill up 5 additional forms for each of our luggage, the luggages couldnt be grouped and 1 form to cover them. Secondly, he told us to fill in the airport service phone and address. He searched it on his phone, showed it to us for 2 seconds and then said you can google this yourself on your phone. Ridiculous low level of service. Thirdly, we were told by another staff a few days earlier that we can pay for the service using card. However, he now told us it was cash only. There must be some miscommunication and operating procedure mistake here. Fourthly, we were told by earlier staff that the luggages would be able to be delivered by Sunday, 8am. However when asked to him, he said he can only confirm it will come Sunday morning but not when in the morning. Hence we changed it to be delivered saturday night. Thankfylly we have collected out luggage. However, at the airport when collecting our luggage, the delivery service staff informed us the form was filled incorrectly! We were not told to fill up this section by the hotel staff but the delivery service staff told us to do it. Overall, a horrid and aggrivating experience from this service staff. However, positive points include the good room service and nice room. To go to the nearby asahikawa station you have to walk about 15minutes. Recommend booking a hotel nearer to the statioj for those who will have trouble walking.

Room is spacious. Quiet area and nearby to the shopping street, park and bridge. A bit of walking distance to the station but in front of hotel is the bus stop. Breakfast and buffet dinner is good with lots of choices.

Stayed here for one night with my family of three. There were two beds, and they were spacious enough for our young daughter to share a bed with one of us. Room was clean and functional. It was fine for a night but would have been cramped for a longer stay. I was very disappointed with the onsen. Despite there being a large shower area for up to 20-30 guests, the onsen itself was tiny! Just one jacuzzi where maybe 5-6 people could sit close together, but who wants to get up close and personal with naked strangers? There were also two reclining baths, a cold bath, and a low temperature bath. The cold and low temperature baths were much more spacious than the hot tub, but no one wanted to get in them because they obviously come to the hot spring for a hot bath! Seems like such a waste to have two empty cold/cool baths, with people literally standing and waiting to enter the jacuzzi. But actually, the silver lining was the low temperature bath was about the temperature of a swimming pool, so my daughter was able to stay in it the whole time while I soaked in the jacuzzi and the reclining bath (but I couldn't stay in them too long at once since people were waiting, so I went back and forth when there was an opening). She usually cannot stand the hot water for long so she had a great time. I had to keep reminding her it's not a swimming pool. The next morning we had breakfast on the 15th floor. I was impressed by the variety in the buffet. The taste was fine, but nothing to write home about. There were a few rare and interesting items like a "potato steak." There were a lot of people there but it wasn't crowded because the seating area was very expansive. Overall, it was a fine place, but I can't see myself staying again when there are probably better options closer to the station. I would have liked an 11 a.m. checkout and morning onsen access. Also, we had a plan where breakfast, onsen, and parking was included. I would not pay extra for these if they aren't included in the price. Especially not the onsen, not worth 700 yen at all!