arte Hotel Salzburg

Super convenient hotel located right next to the train station, with plenty of food options nearby. It’s about a 20-minute walk to the Old Town, passing through Mirabell Palace along the way, which makes the walk quite pleasant. Our room was exactly what I booked—mid-level floor with a pretty nice view. The room was modern and clean, with excellent soundproofing. The only downside was that the mattress wasn’t very comfortable. I highly recommend booking their breakfast at least once, or at the very least taking the elevator up to enjoy the panoramic view. The cocktail bar offers a similar view at night, which is equally enjoyable. Overall, it was a delightful stay. Both the check-in and check-out processes were smooth, and they even allowed late check-out. One thing to note: the bathroom is separated only by glass with a curtain. This can be a romantic plus for couples, but may be less ideal for others.

The room is quite dusty. Especially the remote control… but the location is very good and strategic. View is nice! Amenities wise is basic, but it’s sufficient for me. It started snowing the next day and the scenery is so beautiful~

Upon our arrival on December 5th around 9 PM, we encountered a very unpleasant receptionist. The rooms have windows that cannot be opened, meaning there is no way to get fresh air, and the air conditioning was barely functioning. As a result, the room was hot and the air felt suffocating, especially after taking a shower, which has no door separating it from the rest of the room. Because of these issues, we decided to leave one day earlier than planned — and paid for — simply so we could sleep in a room with better air. When we checked out on December 7th around 5 PM, the same receptionist was on duty, and once again she was very unfriendly. We would definitely not return to this hotel.

🚨 Worst 4-Star Hotel Experience of My Life – Hostile Staff & Filthy Room 👍 The Pros:• Location & Aesthetics: The room looked new and decent. The hotel is conveniently located near the Hauptbahnhof (HBF).• Bonus: A complementary drink was provided upon arrival.👎 The Cons (A Disastrous Experience):1. Service Mind and Staff Rudeness (Zero Customer Service)This is possibly the worst 4-star hotel service I have ever experienced. The staff's rudeness and lack of service mind were appalling. It felt like we were disturbing their personal time.• Hostile Attitude: Every single staff member we encountered seemed irritated, annoyed, and gave only short, dismissive answers. They refused to provide any real support.• Morning Check-out Incident: If you need staff assistance in the morning and you can't see anyone at the counter, do not lean into the office doorway to call for them. I was aggressively shooed away and told they would not come out; I should just write down my request. This behavior was utterly humiliating—I was treated worse than a stray animal.2. Unacceptable Cleanliness (A Health Hazard)The cleanliness was simply disgusting and shocking for a supposed 4-star establishment:• Filthy Bedding: The bed sheets and blanket still had visible stains.• Leftover Mess: There was a used tissue left on the middle of the floor.• Prior Guest's Waste: Worst of all, the toilet had urine from the previous guest that had not been flushed.3. Conclusion & WarningI had read some previous warnings about the service and cleanliness, but I thought a 4-star hotel surely couldn't be that bad, and perhaps they had improved. I was terribly wrong. I realized they clearly do not care about the complaints.This entire brand is now on my blacklist. I genuinely fear staff members yelling at me just for attempting to check in or check out. This 4-star hotel provides the service quality of a bad hostel.

Very nice and great hotel. Convenient for those traveling using public transport. Located just 100 meter from Salzburg Main Train station. Restaurant and city centre and Old Town just walking distance. Hotel staff very friendly and have good knowledge as well. Provided and topup every day on cola, juice and chocolate in room freezer.

We enjoyed our stay at Hotel Arte & worked for our needs! Pros: The breakfast & view from the dining room was a highlight of the trip! Spacious rooms. Close proximity to HBF train station. Guest passes for the metro. Clean, modern hotel with amenities. Cons: Sofa bed was hard & uncomfortable for third guest. No door on the shower area, no privacy for families or friends staying in the same room. Location is close to everything, but requires a bus ride into the old city.

Nice clean modern hotel. Room met our requirements for the stay. The breakfast was nice with a good selection and awesome views from the 15th floor. Decent Billa supermarket nearby and some reasonable places to eat in close proximity.

The location was great and convenient to reach the city center, but I was very disappointed with the service. At 7:30 AM, the guy who was reception staff shouted at me, saying “This is office, please get out,” when I was simply waiting to ask for room cleaning. Very rude and unprofessional behavior.