LHuang123
Google
We booked 3 nights in an extended high floor room here after reading some good reviews online. At first we were given the lowest floor of our price range. So we asked if we could switch to a higher floor on the 2nd day because although we paid extra for a mountain facing room, the hotel is right by train tracks, which even from the 10th floor adversely affect of the view. We were told at first that there was no room, and then we were told there is a room on the higher floor. We literally told the hotel that we don't want to move if we will be staying on the same floor, but we'll gladly pack up and move if there is a room in a higher floor. The front desk told us that we will be getting a room on the 13th floor. We rushed back and packed everything, left our suitcases at the front desk before starting our day in the morning. The funny thing was when we came back late in the evening ready to get a new room, we were told that it was a mistake, we had to stay at the same for the remaining two nights. No one even bothered to write a note the staff to move us into a new room. We feel that this hotel is super busy, and they don't appreciate our business.
