WanXin and WanXin W.
Google
I have been a loyal customer of Arteastiq since I was a student and have always brought friends here over the years. This is the first time I’ve had such a terrible experience. I will avoid Arteastiq Jewel at all costs from now on!
1. The service is horrendous. When I arrived, I stood outside waiting because all the staff were using their phones, and no one acknowledged me. The store was empty, yet no one attended to us. Later, when I wanted to place my order, I pressed the service bell at least 10 times, but nobody came. There was a lady wearing a black T-shirt (not in uniform, so I’m not sure if she is a part-timer or not). Whenever she served food at our table, she just threw the plates down and walked away.
2. I ordered my steak rare, but as you can see in the picture, it was not rare at all. This photo was taken after I told them that I thought the steak was overcooked, and this was what they served me. Anyone who doesn’t eat steak can search on Google, a rare steak should not have any dark color inside. I have been going to Arteastiq for steak for over five years, and the Orchard outlet always makes it perfect. I’m not sure why they couldn’t do it here.
3. When I told the server the steak was overcooked the first time (yes, the lady in the black shirt again), I politely explained that I had ordered rare and that the steak seemed overcooked. She opened her eyes wide, stared at me, and shouted, “RARE?” Then she took the plate and left. Ten minutes later, she threw the new plate onto our table and walked away.
4. The new steak was still overcooked, as shown in the picture. However, since she looked very impatient and unwilling to serve us, we decided to give it a try. It was so terrible that I had to spit it out immediately. Not only was the meat dry, but it also tasted really bad, as if it had been left out in the air for a week.
5. The food was terrible, but I thought at least the lychee drink couldn’t go wrong, right? I was wrong. Not only did it taste like water, but there was also a sharp plastic spike in the lychee that almost went down my throat! Imagine if someone didn’t notice it and swallowed it.
Anyway, I hope everyone sees this and avoids the Jewel outlet. All it does is bring down the name of Arteastiq.