Jennifer A.
Google
I've been a customer since 2020. I have shared my purchases w/ friends and family over the years. Recently took friends this past weekend. The store is set up beautifully, tons to admire and purchase. We all left with things we loved. Unfortunately, the customer service has been underwhelming EACH time. We went to Cocas y Cocina (next door sister store) 1st. Employee seemed bothered I grabbed an apron off the rack, which was only for display purposes. How a customer would know that, not sure. The way the employee worded it was a little rude. Not sure I was even greeted. We all went next door to ARTLEXIA, they sell some of the same merch. Friends had questions about merch and it came off as bothersome to be inquiring about an item. For stores as beautiful as these, I would expect the culture and vibe to be uplifting and positive. Not the case what so ever. There were a few examples I can list. Asking if a frame came in other shades, employee said they were all different and brought one out instead of bringing out a few to pick from. We then asked about the same apron that was also hanging and we asked if we wanted one did we ask for one, and employee looked at us as if we were crazy, again CYC hanging aprons were only for display. I checked out first. One of my friends checked out after and received a free tote for her purchase. Never did anyone share there was a free bag promotion. Asked if I could combine my purchases from Cosas y Cocina and/or purchase more to get the bag and it was a no. Asked both my friends what they thought, and their consensus was mutual, lovely shops but lousy customer service. No nice greeting/welcome, no thank you for shopping w/us, or see you next time, just dry. Malas VIBRAS.