Artezen Hotel

We absolutely loved our stay at this hotel. From the moment we arrived we felt so welcomed. The staff were amazing, in particular the concierge who were so friendly and always happy to have a chat and recommend us places to go to explore/eat. The rooms were small but well appointed - they have shampoo/conditioner/body wash and a great hairdryer so no need to pack these! Everything about this hotel felt pure quality. The air con was really good which was most appreciated! There is a connecting Italian cafe where we had breakfast and few times which was really good and a fun pub opposite. We went to the rooftop bar twice during our stay which we loved - the happy hour on weekdays between 4 and 6pm was very good value; amazing pizza and wings. The location is also fabulous - right next to Fulton subway station with lots of lines to get around the city. We were also so glad we stayed in financial district as so much quieter and more peaceful than midtown! Thank you for a lovely stay and for leaving a special treat in our room as we were celebrating our birthdays and wedding!

Absolutely loved our stay at the Artezen! It was our first time staying in the Financial District. So many places eat nearby and sights to see, like the 9/11 Memorial, the Staten Island Ferry, Wall Street. But them then the subway lines are so close you can be anywhere in minutes. The room was so quiet and the bed was super comfy with soft sheets. Nice touch to have water and nespresso pods replenished every morning. And all the staff were amazing! I want to give a special shout out to Christian and Daniel for their kindness and helpfulness. We now have a favorite place to stay in New York City, and we’ve already been telling our friends to stay there!

Good size room for NY. Still a bit small for a family but we managed, Manhattan does not offer many other options for that price range. No hidden fees or surprise charges, a very hard thing to find in that city. Very attentive and polite staff. Clean room and comfortable big beds. Location might seem far from all the tourist spots but you have a lot to see at walking distance and the metro takes you easily everywhere else. On the plus side the location is much less noisy at night than busier areas.

The recent stay (3 nights) at The Artezen was exceptional, largely due to the dedicated and welcoming staff. A sense of genuine care and attention was felt from the moment of check-in. The staff consistently went above and beyond to ensure comfort and satisfaction, exceeding expectations. A special big shout out to Daniel for all his help. He was personable, genuine, and made my family feel well-taken care of. Overall, the staff at The Artezen created a warm and inviting atmosphere. Their friendly and professional demeanor, along with their willingness to anticipate needs and address any concerns, made the stay truly memorable. It's highly recommended to stay at The Artezen for anyone seeking a hotel with exceptional staff service that truly goes above and beyond.

This hotel is truly a gem. The room was not too big but super cozy and comfortable, overall very clean. The bed and linens are a plus. The staff very welcoming. We spend 5 days and loved the location. Would definitely recommend and stay there again. Recommended for couples with no kids.

We stayed in Artezen for more than 2 weeks while visiting New York. The hotel was very helpful with our arrangement as we would frequently transfer rooms. ||Cristian really went the extra mile in helping us out. He was very helpful and personable in all our requests. He would suggest places to go to for food and local attractions. He even helped direct us to Broadway Plaza when we had to stay an extra night in New York due to our flight delay. ||We also encountered in our credit card when we attempted to purchase a concert ticket. Cristian and Ben helped contact the ticket office to deal with the situation.||Danny was another staff member who was very accommodating and personable. We were delighted to encounter each staff member in the frontline.||We will definitely consider Artezen as our main place of stay whenever we visit New York again

I have stayed monthly at this property since May. It has become my go-to, as the staff, rooms, and location are terrific. The only downside I experienced on this last trip was excessive noise from the street. I was staying on the 3rd floor and it was a really bad night, I felt horrible the next day- I had my white noise app on, too. I had to cancel plans with friends in the evening as I just wanted to get an early night's sleep. I moved to the 6th floor the following day and everything was fine.

Lets start with a few days before we were to check-in I called the front desk and Stephanie helped me with subway suggestions (A or C). She was spot on and the Fulton St. stop is right across the street. Check-in was a breeze. Stephanie was there that day and was great to see a face with whom I spoke .Room was clean as a whistle. The room wasn't large but adequate area to dress and bathroom was spacious. We stayed for 2 nights. Visited the rooftop lounge, Hide, and during Happy hour great specials. Our concierge, Daniel, was fantastic. Always smiling and helpful giving us suggestions on places to eat and directions whenever we needed them. Complimentary umbrellas too when we thought it was going to rain as well. When we ran out of the room at 7:30 to grab a bagel and coffee, we turned on the make-up room light. To our surprise when we got back, an hour later, it was done. Wow. They must have a bat signal in the basement. Very impressive. Overall, our stay was wonderful. We don't need a suite when we travel. Just a spotless clean room, excellent and friendly service, warm and helpful staff, and great location. The Artezan hit a home-run on all of them.

Nicest staff. Good location. Small but nice room. Bar on 20th floor had nice vibe and good food

I usually stay in midtown when I travel to NYC, but decided to try staying in the Financial District. The Artezen got good write ups. It was also the most economical of most hotels so I booked it. My room was typically small but extremely clean. The bed and sheets were very comfortable for a lower budget hotel. Shower was roomy and the towels were thick and large. The cleaning staff did a great job and when I asked for more towels, they brought them up immediately. The front desk and the seemingly 24 hour concierge provided amazing customer service. It was raining one day and they gave out free umbrellas to use. At the end of my stay, they offered an in house shuttle to the airport for $100, which was competitive with uber and was a nice SUV. After my stay, I realized I left some clothes in my room. The Operations Manager contacted me and advised they shipped it to my house for free. The customer service of this hotel exceeded all my expectations. For a smaller hotel, it was a 5 star experience.

We stayed here for the NYC marathon. Was such a great place. Wonderful location and the staff were so kind and helpful. Special shout out to Daniel and Christian two of the concierges who were AMAZING. We highly recommend this hotel.

Clean rooms, comfy beds, great location. Staff is also very friendly and accommodating. We forgot a few things in our room when we checked out and the hotel shipped it back to us (out of state) for free.

Excellent, exquisite service. Each time a guest approaches the front door whether entering or exiting, they rush to open the door for you. Front desk staff are friendly and helpful. However, that's where the positives end. I'll preface my accounting of our "negatives" by saying this was our first time visiting NYC, so some of our complaints may be things that are common to MY hotels. (1) The room and bathroom were pretty small. Neat and clean, but small, including a bathroom so small they put the valet with the towels and extra toilet paper in a corner next to the sink such that we had to stand to the side of the sink to use it. (2) ZERO amenities. You basically just get a room to sleep in. No pool, hot tub, balcony or terrace to hang out in; no bar or lounge; no vending machines or smallish room with snacks; no continental breakfast; no microwave, coffeemaker or fridge in room. If this is the standard in NYC, or even specifically Manhattan, then great hotel! Otherwise, not our cup of tea and we would not return.

Above average boutique hotel in the downtown area. Was here for a night since a work event got too late. The Pros: - Fairly decent location, especially if you're here for a business trip in the area - Very friendly/professional staff - Easy check in/check out process that was fairly quick - Very clean bathroom with good shower head - Bed was excellent and very comfortable - Reasonably quiet, at least quiet enough to get a decent night's sleep - Free water/chips was a nice touch The Cons: - Tiny room that was basically a bed with a little walking space. Small bathroom too - Climate control was kind of nuts. It's either freezing or stuffy. - Water in the AM was not very hot The location and overall comfortable sleep was worth the price of staying. This isn't the Millennium nearby, but you're also not paying Millennium prices so there's that. I'd recommend this place for anyone who doesn't mind a smaller room that's comfortable and gets the job done for a decent price.

This was our first time staying here and it was nice. The place is clean and has 21 floors so it's pretty big. The room was kinda small but honestly we don't need much for just my husband and I so it was perfect. It was a little darker than I like and the window looks out at another building so it was weird to see other people outside your window. But the room was clean and the bed was comfortable. The TV was also a little annoying because you had to change the input and it had 2 remotes. I just found it confusing and would have never gotten it to work without my husband. The staff though were AWESOME! As soon as we walked in the door was held for us and was greeted with a friendly smile and everyone was so polite! I would recommend this place and stay here again!

The Artezen is a boutique hotel in the Financial District. Prices are reasonable. The hotel was clean and the people here were wonderful. They provided free umbrellas for use on rainy days. It is located close to Fulton station, 9/11 Memorial and the Battery Park. In terms of location it was wonderful. On weekdays, they charge about $280 Cad per night. On weekend the prices here are super expensive (almost doubled). We decided to stay at a different hotel on the weekend due to the price. When I compare the other hotel with this hotel, it is not on the same level. As mentioned, they cleaned the sheets and made the bed every morning. The shampoo, lotion and body wash were topped up everyday. Everything was great here. The Artezen was amazing. The room is small but hey this is NYC. Also note they offer free daily water and free internet for their guests. Also upon staying here you get two free bags of chips per stay. Of course, free coffee. I highly recommend booking early for a better rate and staying here.

On a search to find a great hotel in Manhattan we stumbled upon the Artezen and decided to give them a try based on the excellent reviews. I would consider this a boutique hotel, without all the thrills and frills, but it's an excellent option in lower Manhattan. It's a great location, kind staff (really appreciated all the assistance from concierge and the provision of umbrellas!), quiet, and very clean! The rooms are on the smaller side, but I'm told that's an NY thing so it should be expected. Other than we had a 5 star experience and really enjoyed our stay!

The Artezan was an all-around wonderful hotel experience, and the room was the definition of well appointed. Everything was clean, the location was great and felt safe. I would absolutely stay here again next time I am in NYC. I am the kind of person who uses a hotel for sleeping and showering. I want to spend the rest of my time exploring. I have no need for breakfasts, views, or fancy amenities. CONCIERGE: Other than a few recommendations, I didn't use the concierge service, but Carmelo was nonetheless awesome, very friendly, welcoming, and positive! LOCATION: This hotel is in the Financial District. While not in midtown, the location was excellent nonetheless. You had more subway lines than I care to remember within a block or two, including PATH. You are also close to Oculus, the World Trade Center, Wall Street/NYSE, and the waterfront on both sides of Manhattan island. SAFETY: It's no Times Square, but the area surrounding is fairly busy. There may be a crazy person yelling profanities on the street corner on occasion, but in a city like NYC, that should almost be expected. At least it won't be just you and said crazy person. To be fair, I was back in the hotel by 11pm on all days, so I can't speak for past midnight, but I think it'll be fine. There is also controlled access - You need the keycard to use the elevator, and you only have access to your floor, or the floors with ice and the gym. NOISE: With me being on the 11th floor, and the busy street right below, the room was still very quiet! The only street noise I heard was a truck horn, once. If you're someone who needs it quiet to get some sleep, the city hustle and bustle are a non-issue. No corridor noise either, I heard a door slam once, and that's it. SLEEP: The absence of noise isn't the only thing that allows for great sleep. There are blackout curtains that cover the entire window (none of that area in the middle the curtain just can't cover!) The bedding was also very comfortable! An issue I did have initially was a lot of slack in the fitted sheet that bunched up. I asked if housekeeping could make sure it's pulled taut, and they were able to do that. The pillow also goes a bit flat, but flipping it over fixes the problem instantly. HOUSEKEEPING: The housekeeping was excellent. Not only were they able to make the sheets tight, but they kept the room (and the bathroom) spotless! Everything was shiny and gleaming. Plus, just coming back to a bed that is made after being on your feet for hours is the best feeling in the world! NICE TOUCHES: Here are some things which made the room well put-together: There were plenty of outlets and usb charge-points in the room and around the bed. You have an alarm clock with bluetooth also. What was really notable though was the heated mirror in the bathroom! You could take a shower as long and steamy as you want, come out, and still be able to see your face to shave! BATHROOM: Pretty nice, and not just the heated fog-free mirror! The shower had ample space and wasn't at all cramped. Water pressure and temperature were all great too. Not to mention the acoustics were perfect for vocalizing the Halo theme. Ask me how I know. The products they offer were also very nice and didn't leave my skin feeling funny like those in more budget hotels. Towels were good quality also. "RESORT FEATURES": There were some additional items included in the resort fee that came with the room. While I didn't make use of the iPad, the Nespresso machine (very cool and good espresso) and Fiji water were nice touches. Would I have paid ~$11 a night given the option? no. But since they're there and paid for, might as well enjoy. HAIR-SPLITTING: The bathroom door is frosted. There is a nightlight within, but if you're traveling with someone and they need the full light while you're sleeping, it may very well wake you. There was also an electrical gremlin my first night (morning?) At 8am (thankfully I was awake by then), the overhead light turned itself on. I brought this to the front desk which said this might have been a glitch, and they offered to turn off the motion sensor, which I asked them to do. No lamps with minds of their own after.

I had an amazing time at The Artezen! The customer service here is AMAZING! The staff are extremely nice and attentive and greet you each time you pass the desk. We were waiting for our Uber and a staff member came out and asked if we wanted him to let us know when our ride came so we could go inside and be warm, we declined because our ride was only a minute away but deeply appreciated the kind act. (I wish I remembered the gentlemans name) Although the rooms are small compared to what I am used to , they don't feel small. The room has this scent of like lemongrass and we LOVED it. The bathroom lighting is amazing for the girls who do their makeup. We didn't realize where the ice bucket and steamer were until the day we were checking out but that's okay. This is the perfect hotel to stay at for a quick reset. I slept amazingly! The bed and bedding are super soft. I would definitely return here! They also have a gym and yoga room. YES a yoga room. Not just a corner in the gym. There was an entire room dedicated to yoga. They supplied extra mats in case you left yours. It was so serene. Also, this is the ideal location with so many things around to do. If you want to go to Brooklyn , it is a quick ride across the bridge. Shopping and eatery options are literally around the corner!

I was in town on business and hands down one of my favorite hotels so far! The entrance is a super cute boutique style reception area, and from start to finish, I was greeted with the upmost service! The rooms were very cozy, I didn't notice any noise, and almost anything you could need is a short walk away! I will definitely be booking here for my visits to New York!

Location is conveniantly located by One World Trade/Financial District. There is a Duane reaades and multiple food options by the hotel. The hotel is also right across the street of the Fulton St. Subway Station. The service from the staff was wonderful. They were always attentive and answered any questions about my stay. The room was clean, but basic in amenities. There were Chips, Nespresso Pods, and Fiji Water in the room. This included a tablet which functions as a web browser/ radio. These costs $13.95 extra as part of their daily facility fee. I think its just way to overpriced. The TV in the room was also not working. On 3rd party booking sites it also states that there is breakfast.There kitchen has been closed since the pandemic for an indefinite period. Keep that in mind. If I was a traveling for business and want a no frills experience in the heart of Lower Manhattan, then this hotel is fine to fit that need. I would not recommend this hotel for leisure or tourism.

From the moment you walk in to the moment you walk out the staff is amazingly helpful and professional! Would definitely recommend staying here, hotel is close to many attractions. Joe pizza and 7th St. Burger around the corner is a must try! Stay was 4 days, any questions were met with kindness and consideration. Concierge Christian was amazingly helpful, professional and had a very refreshing positive attitude!

I can not express how AMAZING this hotel is! It feels like a boutique hotel. Very clean, modern and overall great experience. The STAFF is hands down the nicest! I've never felt so pampered at a hotel before. The lobby door was opened for us each and every time; our luggage was taken to our room upon walking in and we were greeted with smiles, hello's and cold water. Everyone was extremely kind. Loved the room, the view from our room, the size of our room and the gym!!!! Thank you to the staff Can't wait to be back!

Do not book at this place without reading all the very fine print. They have a cancelation policy from hell. You will be charged the full value no mater how far in advance you cancel. Do not use this place if your plans are not rock solid. A rip off.

I try to stay in a different hotel every time I come to the city. There are just so many new ones to check out. Location was great. Comfortable bed. Very clean and great service. The price is comparable to others in New York (I think we paid $330 all in for one night in July). Yes the rooms are small, but they had everything we needed. I did call the front desk for a wine opener and they brought one right up. I can definitely recommend this place.

all the way. Great location. Right in the heart of the financial district. Step away from the Fulton St subway station. Ground Zero was a few blocks away and a easy walk to the Brooklyn bridge, Wall St, Battery Park, and the Staten Island Ferry . Beautiful property with larger than average rooms for NYC . Y'all have the best most accommodating staff. Concierge was conversational and gave really good tips on things to do and how to navigate to city and Subway. I found the property through Stash.

Artezen Hotel is conveniently located in the heart of NYC. This is it's finest quality. The staff is exceptionally friendly and courteous, making you feel welcome immediately. The perks included: three Nespresso espressos, free water bottles daily and free chips. The room we had is quite small, probably less than 15 feet across. It did include a lovely little foyer fenced in by tall hedges... because you were surrounded by ugly, tall buildings blocking out all the light. THE DEAL: In New York City, it's all about the location. Explore and enjoy the city. Don't waste your time in your room!

Hesitant to leave this review as this is our go to hotel for NYC... We have now stayed there 3 times since discovering Artezen Hotel last year. Prices are very reasonable especially if you book ahead. The staff is so friendly and helpful. The beds are so so comfy! The lobby smells incredible. The gym and yoga room are small but nice spaces. Recently they opened a restaurant on top. It seems they're still working out some kinks there, but it's a great space with nice energy. It is nice to have a place to grab a drink/snack and hang out outside the room. The first stay we booked a queen bed room and the last 2 stays we went for a king. We have not splurged for a balcony as we've only gone in Winter. The rooms are a bit small, but hey it's Manhattan. The shower in the king room seems to be a bit more spacious. Water pressure is very nice and it gets quite hot. The area (Lower Manhattan) is very walkable with plenty around. For us, it's near family so especially convenient. The Fulton subway stop is a one minute walk away. For the prices we have paid ($200-$300 per night after taxes/fees, depending on time of year) we feel this hotel is a good value and very enjoyable stay. Please go, but not too much as we'll need a room in the future ;)

This past spring, I stayed at the Artezen for two days and had an enjoyable experience. Located in the Financial District, this hotel is conveniently near the Fulton Street Station subway stop, making it accessible via many subway lines. I arrived at the Artezen from JFK International Airport via AirTrain/subway, and it was only a short walk to the hotel from the train station. Check-in went smoothly, and overall I found the hotel staff to be friendly and accommodating. I reserved a Petite Queen room, which I thought was sufficient space for one person. The bed was comfortable and the bathroom was clean with a small assortment of toiletries. The hotel was also walking distance to cafes/restaurants and a Walgreens, which I found very convenient. I would definitely book a reservation here again.

Artezen is a new boutique hotel in Financial District, next to the Fulton train station, One World Tower, and Oculus. It's outside of the busy Time Square and upper Manhattan and yet close to Soho, Little Italy, Chinatown, and Brooklyn, the location was perfect for us. Room had everything, including 3 bottles of water (2Fiji and 1other), 2 bags of chips, and some cookies per day. This is included in the daily $10 per day hotel resort fee which also includes the WiFi and other amenities such as the gym. While there was Duane Reade right in front of the hotel, it was pretty convenient to have water in the room. Room and bathroom were clean. Staff were friendly and always greet you on your way in and out. Typical small hotels, they only had 2 elevators but they were super fast and never a long wait for them. Did think it was weird that there was only one set of slippers, not two, in the room. Make sure you check the alarm as ours went off in the early morning, assuming it was from the previous people who stayed. And oh, a bit freaky but our TV turned on and off by itself in the middle of each night, assuming it was doing some kind of update. As for bedding, I did feel that their sheets were a bit dry that my skin was itchy for a bit but it passed after couple of minutes. Lastly the pillows were super fluffy but when you lay your head on it, it was a bit flat. Overall, was happy with our stay.

We stayed here for 3 nights while attending a conference in Brooklyn. The service was amazing and we loved the location. Nice and close to the subway and lots of restaurants and stores within walking distance. We loved Joe's Pizza, Liberty Bagels, and Dead Rabbit. DETAILS: The concierge was so helpful and helped us book a car to get back to the airport. The hotel held our bags after checkout so we could go explore more of the city before having to leave for our flight. They also had umbrellas you could borrow when it was raining. Staff was very friendly. CON: My only con against them was that there is a strong perfume smell when you first walk in. As someone sensitive to headaches, I was worried about it immediately, but we couldn't smell it in the room -just the lobby. Additionally the rooms were a little small and the views weren't great (just a view of another building), but we weren't expecting some grand view. Overall very satisfied and will recommend and consider rebooking next time we are in the area.

From the moment you're greeted at the door to leaving, the staff is sincere, kind, helpful & professional. The hotel through & through is very clean- no issues & greatly appreciated. Close to subways & World Trade Center. I will go back for sure.

I regularly visit New York and prefer to stay downtown or in TriBeCa This is one of the most pleasant stays I have had. This hotel is well located and close to attractions and a lot of restaurants. The room is large compared to similar hotels and very well maintained. It is quiet and comfortable. What makes the place outstanding, however, is the staff. Excellent service and very friendly. I was very looked after by everyone. I will definitely stay again.

What a lovely boutique hotel. I initially booked this hotel for a stay prior to this one and ended up staying somewhere else but I'm happy that I stayed here during my most recent stay in NY. Although this hotel is small, it is elegant, clean, and cozy. Big plus...no shower curtains (gives me the heebie jeebies!). Anyways I enjoyed my very short yet sweet stay here and I will book this hotel again but stay longer next time. 10/10 would recommend!

Loved, loved, LOVED this boutique hotel in downtown! We stayed here for about a week in late-October and it was the best decision we made. Upon arrival, the lobby staff came out immediately as our cab pulled up. John St is a very narrow one-way street and it would have been terrible to block traffic for any longer than it took to take the bags out, pay the driver and jump out. We were offered cold water before we even stepped over to the reception desk. What a lovely gesture. I really needed that. The lobby is small but has plenty of seating and space. 2 elevators with keycard only access. Very secure. It's a nice size hotel - not too big. Only about 5 rooms per floor, total of about 90 rooms. Ours was on the 18th floor and faced the back of the building - which was fine. I loved how quiet the hotel was - absolutely no street noise whatsoever thanks to the double-paned windows. Not even any elevator or hallway noise, come to think of it. With the blackout blinds, we literally overslept the next morning and had no idea what time of day it was! Easy access to the subway entrance just across the street, lots of spots for coffee, pizza, and Zucker's Bagels is just down the street on Fulton. The staff were all so polite and caring. Fresh water every day in our rooms, replenishment of coffee pods, and prompt housekeeping. I honestly cannot say enough about how much we loved our stay. We look forward to coming back - looking forward to the new cafe that is planned for the lobby. Thank you, Artezen! We love you!

Had a pretty good stay at this hotel while in town for a wedding. Staff were always friendly and helpful. Room was small but very nice, with an espresso maker and nice rain shower. Biggest drawback was noise, I found it hard to sleep both nights due to either hallway noise or outside sirens and such. I know this is NY, but better soundproofing could upgrade the experience. Otherwise great!

Fantastic small hotel, great location with easy access to most subway lines within a block. If you are a veteran traveler to NYC you know that these hotels are the gems. What you trade off in space and amenities you gain in the ability to walk right out the door into the NYC scene. If you want a pool, suggest visiting Palm Springs instead. Highly recommended.

This hotel was one of the most comfortable and best I have had in New York City. We chose the location because it was near our old apartment. From the outside it doesnt look like much and although well designed the lobby is tiny and not really a place to hang out. The rooms are amazing! The beds are beyond comfortable. The rooms are spotless and well equipped with all you need for a long stay. We stayed there 3 nights and were bummed to have to leave. The shower was fantastic, bathroom clean and well ventilated. We were only on the 5th floor but still had a nice view of John street. The rooms are pretty high tech too with cool buttons you push to indicate privacy or housekeeping needed. The room came with complementary water AND SNACKS! The staff was lovely, saying hello and goodbye each time we saw them. It is a great location if you are looking for a lower Manhattan experience. Just a short walk to the south street seaport and WTC. The subway is just down the block. I would highly recommend this hotel. It checks all the boxes!

This hotel was a great base for exploring the city. It's in the financial district and has a lot of great food around it, as well as a subway station (Fulton) right down the road for convenience. The rooms are definitely cozy, even for nyc standards, but the quality of service and staff makes up for that. We stayed for 8 days and had an excellent experience. Special thanks to all the concierge staff, who was helpful more than once , and to Carmello, for recommending and providing a great ride to JFK which blows Uber out of the water. Overall, would return in a flash.

This was our first time staying at this hotel and we flew in redeye imagine how early we showed up to the hotel. we were greeted by Miguel who accommodated us with excellent service. We were able to leave our luggage with the concierge who also was extremely helpful. We stepped out to Have a spa day and immediately notified by Miguel when our room was available. Our room is stunning and surprisingly larger than most. The gym is spacious as well and you are in the heart of a financial District surrounded by subways and every corner. We are definitely coming back and I would recommend Everyone to stay here.

My husband and I stayed at the hotel for the last 3 days. Everything was great until I lost my scarf the morning after room clean. We tried to ask the management to check for us but they kept deferring, saying that they would ask the cleaning company if my scarf got mixed up with the laundry or not. We waited 2 days, till the day we left, we received no answer at all. The hotel staffs were nice but the way the management handled my situation was bad. I would love to hear an honest answer even though it might not be the answer that I want. Please pay attention to your stuffs in the hotel. My nyc trip could have been perfect if not for this incident .

When it comes to staying in a hotel in a big city, more than anything I care about location, and Artezen Hotel is in a great one. Right in the middle of downtown Manhattan, you're close to a ton of train lines and even bus stops. Close to lots of touristy spots in the financial district, a small transfer from Brooklyn, and a Duane Reade right across the street if you need to pick up some essentials. There is a resort fee, which gets you wifi, a gym (I didn't get to use it), and some water each day. Our room also had a steamer which I took advantage of. Usually with hotel rooms I like to sleep in as close to sub-zero temperatures I can get, especially when coming in from a hot summer day of walking around. I couldn't actually get my room that cold which was a little disappointing, but at least the beds were comfy. Service was pretty good. When we checked in we were running late to a tour, and the staff was quick to take care of our luggage as we ran out. Their doorman was also happy to give advice regarding making sure we left enough time to get to the airport at the end of our trip. Overall Artezen is a very solid place to stay when visiting NYC. Clean rooms at a decent price, can't ask for too much more.

Just sharing my feedback here as I feel like a lot of the reviews written for this establishment are a bit dubious. I booked this hotel on short notice in a pinch for the holidays. I ran into some last minute issues regarding my flight and was unable to arrive on the check-in date. I reached out to the hotel to let them know about some flight issues and was hoping they would be understanding (as it is the holidays and their reviews were "good" for customer service) but they were not. They were more so inclined on grabbing the $169 fee from me than actually taking the time to empathize and understand the situation and could not care less. Please read their reviews thoroughly on both Tripadvisor and Yelp, some of it is a bit dubious and I am writing this so other travelers are aware that this Hotel is not what it seems with regards to customer service. For the future, I hope the $169 is worth it to the managers (Ereka & Daniel) of this establishment as I will be sure to remove this hotel from our list of places to stay in our company. I will also make sure non of my friends and family book this place. I want people to be aware of their true customer service and not the pumped up dubious ones. You would think during the holidays or closer to the holidays a NYC hotel would be understanding and actually compassionate of everything going on in the world let alone travel circumstances, but they don't. lesson learned, have to stay with the other more well established brands where grinching $169 is not worth the future business a satisfied potential customer can provide them.

Wow! So impressed with my stay here. My friends and I booked several rooms for a vacation and all of us were happy with our stays. Not only was the hotel visually appealing, but It smelled amazing and was maintained super well. Very clean rooms and common areas. The hotel staff was superb!!! Best I've ever experienced. Carmelo and Daniel really made our trip. Such professionals and did the most to accommodate us and make us comfortable. Would definitely stay here again.

Almost We really want to give them five stars, but it just didn't feel like five stars.  With one small exception, the staff was delightful.  The bed was insanely comfortable.  The location cannot be beat.  The patio is a rare treat. But... The room doors closed very loudly.  The shower was never completely cleaned.  The laptop safe door didn't open all the way, making it impossible to get our laptop in it. Yes, one can do much worse than this hotel, but it feels like it isn't quite what it could be.

LOVE this hotel. The staff is so friendly, professional and helpful. Rooms are very spacious for a NY hotel. Gym is nice and clean. I've stayed here multiple times while trying a case a few blocks away. We were able to rent out their conference room to store our boxes and prep for the trial. I would absolutely recommend.

I had a great stay here. The price was very reasonable. The room was quiet, clean, more spacious than I expected, and very thoughtfully designed. The staff was always friendly & helpful and your room comes stocked with gratis snacks. The subway is just about a 2 minute walk away with very easy service to JFK. Staying in the FIDI isn't my first choice but if you must-- this is a great & reasonably priced option.

I stayed for a quick staycation. The hotel smelled absolutely delicious upon first entrance. I had the third largest room; the King Deluxe and it was a beautiful room with just the right amount of space. I truly enjoy the privacy feature by the door that indicates to the cleaning crew not to enter my room. Beautiful room and the front desk staff was amazing and very friendly. Truly enjoyed my stay.

This review is entirely about customer service! I was in need of arranging some sort of birthday surprise in a room for friends who were staying at the hotel. I called on the morning my friends were set to arrive and asked if I could arrange something. Michael at the front desk was attentive to what I needed, talked to the manager, and told me Carmelo in concierge would give me a call to get more details. Carmelo called me within a few minutes asking me what I wanted, what vibe, etc. I asked for balloons and cupcakes to celebrate a 12th birthday. He then asked me more questions - do you want really nice cupcakes? Etc. He told me would make some calls to nearby bakeries and call me in an hour. I got a call with some quotes and we moved forward. Carmelo and Michael then called me multiple times to let me know things were ready! It was a success and my friends were happily surprised! Thank you so much to them for helping with this. I was able to be back home in Indiana, and feel a part of this trip.

Our stay here was awesome! The hotel staff were all very friendly, and professional. Our room felt clean. We were so close to nice shops, and restaurants! Loved the location. We would certainly stay at The Artezen again!

The staff is "nice", as in, they are passive aggressive and cheap as a trashy motel. They make you pay $15 for extra room slippers. Any other boutique hotel in the city will give you extra slippers no problem, but this one only gives you one per person so if anything happens to yours you have to pay extra for another. Also asked for extra bath towels and some qtips and I had to ask twice because they forgot. You pay $280+ a night and they get so stingy about the smallest amenities. Would not recommend to my friends and family.

We came during opening week and had a great time. The doorman was the cool. He knew all the good spots and was very polite. We weren't sure how to work the balcony the first night but the front desk guy came and fixed it right away. The internet didn't work and the cable was spotty our entire stay so warning of those that plan to stay in hotel. We were gone most of the day it didn't bother us. Room was spotless and hopefully when the lounge opens upstairs we will be back again to stay. They have a gym and yoga room that is available at all times. Check out was easy and was thanked for our stay.

Beautiful hotel and friendly staff, would definitely stay here again! It's so convenient as it's in the middle of everything! like the subway, food place, grocery and a few minutes walk from attractions such as the Oculus, 9/11 memorial museum, World Trade center and the NYSE! Great experience and the hotel made it more a memorable one!!!

Amazed by the superb location, fulton subway in 2mins, world trade center/ 9/11 memorial, wall street, financial district are all 5 minute walk. Staff were extremely friendly & accomodating to special requests, shoutout to Jay Somera. Will definitely recommend this hotel!

Decent. Staff were gret. Let's drive ahead tho, and hear what that future might sound like until again.

Chose this hotel for a recent stay. The lobby was so fragrant and beautifully decorate. The staff was polite, gracious, and friendly. Room was also nicely decorated and quite the New York size(smaller). Bathroom was beautiful and had the 2 shower head option. Fuji water(2bottles) provided daily. Room tip was set at 65 degrees for low setting which was a little warm for me to sleep at but front desk adjusted it promptly via computer when I called them. Loved the location. Was close to 911 and World Trade Center. C Hall

This hotel is simply amazing. The cleanliness was something I really enjoyed during my stay. The staff was attentive and very polite. The one thing that pulled me away from other hotels was how modern the room looked and I was not dissatisfied. I was visiting NYC for a week long trip and coming back to a cleaned up room every night was great, housekeeping did an amazing job tidying up the room without touching much of my personal items. Location was great as well, really near Fulton Subway station, and easily accessible for Lyft/Uber car pickup. Overall, this hotel is definitely on my favorites list for when I return to the city.