Anushree Chakraborty
Google
My husband and I dined at Arthur’s Theme (KP outlet) last night after making a prior reservation via District. We had opted for an offer that included a 10% discount on the final bill along with 2 complimentary alcoholic beverages.
To our disappointment, the restaurant refused to honor the beverage offer, claiming it had been discontinued and blaming Zomato for the confusion. What followed was a frustrating and time-consuming back-and-forth with both Zomato Customer Support and the restaurant staff. Instead of enjoying a relaxed evening, we ended up spending a significant amount of time trying to resolve an issue that clearly stemmed from an internal miscommunication between the restaurant and Zomato.
At the restaurant, we were met by Navtej, who we believe is the owner. Unfortunately, rather than offering any resolution, he flatly denied the offer and continued to shift the blame to Zomato without taking any responsibility.
As people who dine out regularly, we were truly taken aback by the lack of accountability and basic customer courtesy. While the food was decent (deducted one star as it was a bit heavy on garlic for our taste), this unpleasant experience left a bitter aftertaste — not from the meal, but from the way the situation was handled. Sadly, what was meant to be a pleasant evening turned into a stressful ordeal.