ARTIEM Madrid

Was pleasantly surprised with the standard of service at this hotel. The staff are super friendly and very attentive. The rooms are very spacious and clean. They also offer a complimentary snack bar which was a great touch. Could do with some better soundproofing in the rooms but apart from that the hotel is great. Would definitely come back.

This hotel exceeded our expectations, the room was spacious, the bed so confortable, very clean and well decorated, the staff very friendly and helpfull... you can see carefull in every details. The breakfast was wonderfull and tasty. There are snacks and drinks (non alcoholic and also alcoholic) available 24hs for free, depending of your booking. In the end of the day you can take whatever you want and relax at the outside terraza that they have. I though this fantastic. The location is ok, there is metro near by available to go the the dowtown. I strongly recommend you to consider this hotel in your next plan when traveling to Madrid.

A big NO for this hotel!!!||We had a flight cancellation just five hours before our planned trip, and we reached out to the hotel hoping for a reimbursement or at least some partial refund. Unfortunately, the staff refused, claiming they were fully booked due to two trade events.|What’s frustrating is that the room could have easily been reallocated, yet they chose not to accommodate us or refund our money!|We understand there is a non-refundable rule after a certain time, but in cases like a last-minute flight cancellation (completely out of our control!!!!!), there should be exceptions. Everything else we had reserved for this trip was refunded without issue, but the hotel refused even a partial refund and chose to keep the money and have an empty room for 5 days!! We were excited to stay here and would have happily booked again in the future if they had shown some flexibility and courtesy.|I know you won't, but you should be ashamed!!!!

Awesome hotel! I've been in many cities, to spend few nights but this hotel is probably the best with most kind stuff. Girl at the reception (Gema) is amazing. So, all the recommendations for Artiem

We had a wonderful stay. The staff were super friendly and helpful. It was a huge plus to have access to the snack station that includes sandwiches, sweets and different types of drinks. My only thing was the travel distance from the hotel to the central location of Madrid - we took taxis and bolt cars which cost 10-20 euros each way depending on the time. It is possible to take public transportation but it would take a lot longer - the car ride was about 30 minutes due to traffic. If your focus on just spending time in the city it may make sense to find a hotel that is located in the central area, but if you are also working and traveling this might be a better and more affordable option.

The receptionist Ana is very helpful. She is really nice and patient. The room is spacious and quiet. Grab and Go service is convenient and a good place to meet new people. I like this place and will definitely stay there next time traveling to Madrid.

This hotel is a 10 I feel so comfortable was really my new home. The reception all of them were very nice and lovely. Cleaning room very good. Breakfast good if you guys added a swimming pool that would be so great, but overall best hotel also good price.

A very pleasant hotel with a modern and welcoming look. I stayed for a week and loved it. The location is also good. And the best part is that it offers free snacks and drinks.