Artisan Coffee - Grand Baie Coeur de Ville

We visited Artisan at Super U Grand Baie today, hoping to enjoy a coffee. Unfortunately, the experience was disappointing. Only two tables did not have dirty cups and empty containers left on them. The floors were noticeably dirty, and the dustbin was overflowing. It felt like there was a clear lack of effort in maintaining cleanliness. Where is the manager, and who is checking on the staff? This really needs attention.

The ice cream itself? Absolutely fantastic — 10/10. But everything else about the experience was just awful. The staff were unfriendly, slow, and clearly not in the mood to be there. Not even a smile — just ‘ice’ cold, irritated energy from the moment we walked in. On top of that, the scoops were tiny — unbelievably small for the price. And when our son’s ice cream started melting all over his hand, we politely asked for a small cup to help — but were told “no.” No flexibility, no willingness to help. Just a flat-out refusal. It’s really unfortunate, because the product is great — but the attitude and service are some of the worst we’ve experienced. A huge disappointment.

Every time I visit Grambé Super U, I make sure to stop by The Artisan Café — it’s my favorite spot! Their hot chocolate, cold chocolate, and chocolate milkshake are absolutely amazing. The donuts and croissants are always fresh and delicious. The café has a warm vibe, and the team makes the experience even better. Truly a place that feels special — thank you for the wonderful moments, every single time! 💖

The most popular coffee ☕️ shop in Mauritius 🇲🇺. Lots of variety in terms of coffees, lattes and Frappuccinos. Not halal certified in terms of the food/pastries but the Frappuccino and coffees were really good.

Unfortunately, the staff was quite unfriendly and unprofessional. The coffee was very bad, and to make matters worse, the young boy working there completely messed up my order and even tried to charge me twice.

Good coffee shop. All the normal items on the menu including smoothies. Very good coffee with vegan options.

Poor rude staff. Waited for a while before being told the shop has already closed! I was at the till 18:50, ten minutes before they officially close. Take you business elsewhere.

Ordered Frappé vanilla. I was served with mostly some crushed ice - It tasted like cold water with loads of sugar, no vanilla flavor whatsoever!! Really the worst place to get a drink whether cold or hot. They really have not got a clue of doing it right. Just terrible and waste of money!