Rebecca Saayed
Google
I have stayed at the Artist Hotel by Atlas Group multiple times over the years and even recommended it to several families — but after this recent visit, I will never return.
We checked in at 5:00 a.m. on July 23, having prepaid for the previous night (July 22) just so we could get some rest after a 24-hour journey from Mexico. To our shock, there was no air conditioning working in the entire hotel. In the middle of Tel Aviv’s July heat, the room was completely unbearable — we were sweating and couldn’t sleep at all. The air only began working around 8–9 a.m., but by noon, it had shut off again.
I spoke with the manager, Tamar, who agreed to refund the cost of the previous night, which seemed fair. However, the problems continued throughout our stay.
Room 302, where we stayed, lost air conditioning again two more nights. We woke up Thursday and Friday at 4:00 a.m., drenched in sweat because the air had shut off in the middle of the night. I complained multiple times and was promised that it would be fixed. Tamar also promised to address a leaking sink in our other room (307) — but that too was never resolved.
On Friday, a technician finally discovered the problem: the air conditioning in Room 302 had a 9-hour timer, so it shut off automatically every night — no one had bothered to check that earlier.
The worst part was Tamar’s attitude. I waited in the lobby Sunday morning to speak with her — she never showed up. When I insisted on speaking with her by phone, she yelled at me, called me a liar, and dismissed my concerns in a shockingly unprofessional manner. When I said we shouldn’t have to pay for two nights in a room without proper air conditioning, she literally told me: “Not gonna happen.”
I was told I had refused offers to switch rooms — that never happened. No one offered me a solution until after three nights of discomfort. Tamar’s behavior was rude, combative, and completely opposite of what a hotel guest should expect.
The hotel itself feels poorly maintained — far from what it was when I stayed here two years ago.
Sadly, I’m now reaching out to families I had recommended this hotel to and telling them to cancel their reservations. A hotel should be a place of comfort — this was the opposite.
I do not recommend staying here anymore. I hope management takes these complaints seriously and restores the standards this hotel once had.
