Marina D.
Google
Serious safety issue!
We stayed at Park Plaza Budapest from 20–24 December and were extremely disappointed with the level of service and safety.
On the evening of 23 December, after being out all day, we returned to our room and found the door completely open. After checking, the hotel confirmed that the lock was working properly and that the housekeeper simply forgot to close the door after cleaning. This is a serious safety breach. Had anything been stolen, we would have had to contact the police. After this incident, we no longer felt safe in our room, and our holiday mood was completely ruined.
Cleanliness was also far below expectations:
Dust in the room
A spider inside the room
No proper daily housekeeping during the stay
Additionally, there were technical issues:
A poorly functioning bathroom faucet
One morning with only cold water, no hot water at all
What made the situation worse was the lack of responsibility. The hotel manager did not come to meet us at check-out, and staff said we should “just send an email.” No real attempt was made to resolve the issue on site.
We booked this hotel through Radisson Rewards, trusting the brand’s standards, but unfortunately this stay did not meet even basic expectations. Safety and cleanliness should never be compromised.
Sadly, this experience seriously damaged our trust in this hotel.