Monse G.
Yelp
I LOVE this restaurant. It is my favorite Mexican restaurant in town! So, it really sucks that I am writing this review but, I did not have a good experience here at all tonight. The lady that took our order was extremely rude. I come here often and have only seen her about two times, usually it's another young lady who is always so kind. Anyway, tonight I ordered "to go" as I usually do, and before leaving after I got my food I decided to check it to make sure I had everything and because my last couple visits they have forgot to pack my flour tortillas which is absolutely no big deal but, I just wanted to make sure I had everything this time. So I check my food and am elated to see my tortillas in there, but continue to go through it and see that I had half a plate of shredded lettuce along with my rice. I ordered the fajita sampler. That's my go to order and I have been ordering it as - no steak just shrimp and chicken, with the sour cream, pico de gallo, and guacamole on the side, no cheese and no beans just rice with flour tortillas. Well, last time I ordered this, I got half a plate of lettuce along with my rice. Instead of subbing out the beans for more rice, I got half a plate of shredded lettuce. It was a bit disappointing but I thought "no big deal I'll just make sure to ask for no lettuce next time". Well I also realized that I really don't even touch the sour cream or pico de gallo, so I also thought to myself "I'll ask for nothing but the rice and guacamole ON THE SIDE next time". I'm one of those people that hates when their different foods touch, so I'm very picky about certain things being on the side. Tonight, I ordered the fajita sampler - no steak just shrimp and chicken with nothing but the guacamole but specifically on the side. No sour cream, pico de gallo, lettuce, or cheese. When I realized I had yet again another half plate of lettuce with the guacamole on top of it (so not on the side) with my rice. I took that to go plate to the counter and asked if I could get it on the side because I did specifically ask for it on the side. I wasn't rude, I was respectful about it - I asked nicely. I absolutely love this place, the food, and the cooks! They are so sweet and kind and always ask my friends and I how we're doing, I would never be rude to them over a mistake on my order. But for some reason, the blonde lady that took my order was right off the bat extremely rude. She took my plate and brought it back, and I noticed the lettuce was still there. I wasn't going to say anything about the lettuce, I thought she would take it out and put it in one of the little containers like the guacamole and it wouldn't be half a plate of shredded lettuce like it was but no... it was all still there. So I went up to the counter again and let her know that I actually asked for only the guacamole and nothing else. She proceeded to very condescendingly say that she specifically asked me if I wanted lettuce, I replied and said yes I recall, but I did say no, I only want the guacamole and I want it on the side. And she just kept repeating herself. She was very rude. She finally said "if you just want a thing of rice I can give you a thing of rice" I said "ok yes please can I have a plate of rice". I wasn't looking when she came back with it but my friend said that she might as well have thrown it at me because she sort of tossed it onto the counter and it almost slid off. So that's one thing that was extremely disappointing tonight. The second thing was my fajitas. I order this plate religiously. It's usually a good even mix of meat and vegetables, but tonight was probably 70% vegetables 30% meat. The main cook that usually makes our food wasn't there tonight so I wonder if this is why but ya the service was just overall very disappointing tonight!