Carrie-Ann S
Google
Unfortunately, this is not a good review and I had high hopes coming here. |We were first unfortunately, not provided the room that we booked (we booked a double with private bathroom but was instead provided a twin) which still looked nothing like the photos when we checked upon reaching the room.|Upon telling reception this, they first said the photos on booking.com are of rooms they DO NOT HAVE at that location (which is 1. miss selling their customers)... and 2. they then said, if we had used the bathroom they would not swap the room. |Funnily enough, we had not used the bathroom, but the receptionist decided to come and check.... when at the room they DID NOT check the bathroom but instead saw my partner sitting in the room and said we could not swap because he had sat down (there was no change to the room at all). ---- We soon left / checked out and didn't stay at the accommodation!|1) Miss selling people of the rooms and charging incorrectly for them (Not being given the right room)|2) Poor customer service at needing a change for what we paid for / not swapping the room|3) Room (even the twin we shouldn't have been given) was tiny and the bed was right as you opened the door from the hallway as seen in the photo (me from standing in the hallway)|4) added poor cleaning, photo of the bathroom showed dirty floor and mirror.