Maitham AlFardan
Google
We stayed for a couple of nights,
Overall the stay was great, with some downsides,
Pros:
Really authentic in middle of Souq Wagif hotel.
They offer validation for the Souq parkings, so parking is free,
Their face to face service is excellent,
The size and view of the room is just perfect,
Cons:
They don’t respond to emails, I tried four different emails, and the only answer was “we will direct your message to the in-charge department”, but no response after ward,,
There is no power outlet free to be used for charging, all the sockets are in use either for lamps of accessories,!
I was stopped once by the security next to the elevator, just to ask me if I stay in the hotel!!!
As a Discovery member, one of the advantages is late check out, I had to call multiple times until they confirmed that I could stay for an extra hour, to leave 1PM instead, and that was fine, until I was called around 12:30 by the angry front desk asking why I didn’t check out yet, and when I told her about the late check out and the fact that I already was informed that’s I can stay up to one, she was kind of surprised and stressing on “just till one don’t be late”,