Arusha Backpackers Hotel, Arusha

We had a slight communication issue before our arrival, but the staff, especially Estha, handled everything well with care. She was responsible and quickly helped us sort things out, and gave us the assurance we needed. The hotel's location is another big plus – right in the heart of the city with easy access to supermarkets, the bus terminal, and other conveniences. Yet, despite being so central, the atmosphere was quiet and escape from hustle and bustle.

It's a hostel not a hotel. They don't have self contained rooms. The place was clean. If they could make the rooms more comfortable by changing the bedding and use more appealing sheets and covers.

😊: Cheap price Convenient place Btw found a local restaurant with good price near the hostel (8000-12000TSZ per meal), it is not pined in google map, but you can find by searching the shop (Supaclean) near it!. 😢: Better bring the ear plugs and eye mask with you.

indeed a good place for backpackers! first I stayed one night in a double room with my friend for 30.000tsh. came back a month later and the price was 48.000tsh for the same room. we travelled on a low budget, so I asked the manager how come the price had changed — without hesitation, he told us we could stay for the same amount as last time! I can definitely recommend this place.

I strongly advise against staying here. This place is absolutely infested with bedbugs in every room. We spent five nights here, and almost every night, we had to change rooms because of them. The staff is kind, but they don’t seem to care at all about the situation. What’s worse is that I saw reviews mentioning this exact problem five years ago, so clearly, nothing has been done about it. It’s really disappointing to see such a lack of professionalism. When I brought it up, the staff just laughed and refused to give me the owner’s contact information. They didn’t offer any refund, any help, or even the slightest consideration, just laughed like it was a joke. There’s a serious hygiene issue here. I honestly don’t understand how this hostel is even allowed to stay open. Yes, the location is good, and the price is low, but you’ll wake up every morning covered in bedbug bites. Avoid at all costs.

The staff is nice. All spaces are cleaned often. The location is conveniently central. The price is affordable. However, BIG problem with BEDBUGS. Several rooms have bed bugs and they need to fomigate the hostel, clean the bed sheets at 90 degrees celcius and possibly change the mattresses. We got bitten the first night and changed room two times until we thought we had found a room free from bugs - until we got again bitten the last night and decided to leave. Since the first night, nothing was done. The rooms weren’t closed and no team to fumigate was called. The way the manager handled our complain was absolutely unacceptable. She was desrespectful, leaving us alone in the reception without answers, and shows she is not ready to work with international standards. The hostel showed no interest or support when I showed my body covered in bites. “We’re sorry”, was the only answer with no further support or elaboration provided. The treatment we received is not acceptable. In a normal place, we would have been offered help to buy a cream or skin treatment and the refund of at least one of the 6 nights we spent in the hostel. This is a public health issue.

😊: Very good location. Nice showers. 😢: Breakfast is not so much option.

Nice hostel in centre of Arusha, you can get small private room for 8$ with breakfast, service was slow but good