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Since the first evening of our stay we didn't have hot water in the shower. Each night we called the lobby and got a different answer. First someone told us that many people are using the shower at the same time, then that there's a problem in the sewege system, then that there's a problem with the water heater in the hotel. All these different answers show that nobody's actually checking and we are being, unintentionally or not, lied to. At night we were told to wait for 40 minutes or more and stayed up waiting until late, in the promise of the problem being handled some way, and for hot water to appear. The waiting didn't help and just made us miserable at night and tired at morning. We also told the receptionist on sunday morning, who promised to handle it. At the evening the other receptionist wasn't even aware of our problem and said he had nothing to do about it.
We were promised a refund by the receptionist which never came. I also sent an enail and got no response. Very
disappointed, would not recommend