Ascot Hotel

I have stayed in many different hotels in South Africa. This is the worst 4 star hotel I have ever been to. Here are my reasons : 1. There were no spoons in the room to make coffee or tea. 2. They placed sachets of the cheapest type of coffee in the room. 3. There were no bath towels in the room. 4. There was a loud drilling sound. Extremely unpleasant experience. I was advised there is a factory nearby. So this is a long term issue. 5. Parking is horrible. Hotel car park is a nightmare. I didnt feel safe parking car on road. 6. Door leading to balcony was old and very difficult to close. 7. Very noisey, with traffic and I was apparently on the quieter side of the hotel. I would suggest management also train staff to double check rooms before allowing check in. I checķed out the same evening. I just told front desk I had a family emergency as i was not in the mood to get into details as to my unhappiness. This hotel should be downgraded to a 1 star or 2 star hotel. I have stayed in much better 1 star and 2 star hotels in South Africa. And to top it all off, I was called the next day with a staff member saying they noticed 2 towels missing, implying I took it. When i saw their number pop up on my phone, I thought they were calling to check on my stay but sadly it was to accuse a guest of stealing towels which was not there in the first place.

The hotel needs attention. No TV, safe not working, didn't have water for 18 hours yet the staff didn't attempt to make a plan, maybe just supply 5 liter bottles or alternatives. Very noisy from 5 am when the gym bunnies throw their weights on the floor above, playing loud doef-doef music to motivate them (from tge look of them, it doesn't help)... The staff is friendly when you encounter them though, and the rooms have a bar fridge which is a big bonus. There's a pizza hut, Steers, well-stocked Spar, and a Woolies food in the same block. So ample options for food and snacks. Location also good, somewhat outside the very busy areas of JHB, which I prefer. Cost wise very affordable.

Nice hotel , rooms are clean and neat, comfortable rooms with amenities to make tea and coffee,water is available . Staff is very friendly and helpful

This is a clean and decent hotel that appeared to be set in a neighborhood. No bugs so that was appreciated but the rooms could stand an upgrade. A bar/restaurant is attached but if you sleep early skip this venue. The music goes on until 12 midnight. Staff was friendly and helpful. The shower was too close to the wall for comfort when bathing. Not a lot of room or plugs for electronic devices. Load balancing affected some nights as the electricity would be off.

Great stay, newly refubished rooms and bathrooms. Very helpful and friendly staff. We thoroughly enjoyed our stay. The parking on the street was safe and covered by the hotels CCTV. The car guard was helpful. You can walk to the restaurants and cafes, it is a safe and friendly area. It was quiet at night.

I enJOYed my 5-day stay at Ascot. The rooms are quite spacious and the staff very attentive. Watch the hot water because it is HOT. The daytime 'security' was very gracious and made sure that my stay was pleasant. There are tons of places to eat nearby and a mall that I consider within walking distance. There's a bigger mall that you can Uber to in about 15min. Live music on Fridays is a plus. The bar area is great for relaxing and getting work done. Only downside was that the safe wasn't operable, but the place is secure and I knew my things would be safe. The folks at the tire garage play their music pretty loud in the afternoons, so a nap might be tricky. It was quiet at night.

They need to change their chef, I didn't even eat the foods he prepared

Well it’s generally an ok place if your not looking for anything fancy but I was annoyed by the fact that when you get there they charge you a fee called a tourism levy which there’s no mention of when you are making the booking. The phone in my room was not working so I had to always go downstairs to reception for simple queries like how there was no soap in my room. Services could seriously be improved.