Ascott Star KLCC Kuala Lumpur

The stay was incredible from start to finish. The staff are friendly, welcoming and accommodating. The apartment was clean and had little handy perks for a small family like being provided with washing machine powder to clean the clothes. The facilities are amazing with the rooftop pool that has incredible views of the Petronas towers. The staff noticed it was my birthday and provided a little surprise gift. The staff also gave good recommendations for local places to visit and eat. If we come back again, we would definitely stay at ascott again as it was great value for money.

We had a rooftop lunch at restaurant 99. The atmosphere is fantastic views are amazing we can touch the petronas building. Any new is very exotic spread out and a mixture of Oriental and Europe. Reversal food in under 10 minutes which was fast for us. The presentation plating and the colours were just too good and almost like painting. Portions are large and one never goes hungry. The service was very good and efficient. We spent almost 2 hours enjoying the meal scenery atmosphere ambience hospitality. We paid Ringgit 275 for 3 adults. No alcohol.

The hotel is excellent. It has a fantastic location and is simply very nice. The rooms are spacious and very clean. The staff is very helpful and nice. It was great that we were able to get a room even if we arrived 2 hours before thw check-in. There are a few things that add even more points, such as a drinking water filter on the tap or an iron with an ironing board. The swimming pool on level 99 is very impressive. You can swim right next to the Petronas Tower. The bar is also great. We tried a few other places, but this "our" one above the hotel was simply the best. We highly recommend staying at this hotel! You will definitely not regret it.

I have stayed here before, and loved my last stay, hence back here again. Still maintaining great quality and service. Their front desk are very accommodating to your extra request, within reason of course. Finally tried out their gym as well, honestly one of the better hotel gyms out there compared to others I've gone to.||Highly recommend a stay here, and if you've got family, it's a 100% great spot too. With the twin towers and avenue k mall within walking distance to. You'll be set here.

Probably one of the best hotels you will stay at. I mean; if you are not like a billionaire and can afford the top top of life. Apartment are great; clean. Location is top. Decent breakfast even if its lacking that finesse they may think they offer. Staff amazing and overall, wish I could stay in places like this most times. Thank you!

Great place to stay, the room was massive you definitely get what you paid for. I did request to stay in a quiet floor but it was other guest that didnt make it too quiet. Also i think they were doing work on the floor above me which woke me up from my sleep in but that was 11am. The view from the roof was absolutely stunning, but what i didnt like was the pool area being in the same area as the dinning? I felt uncomfortable having a swim while people eating could see me or were walking over to take pictures of the twin towers. Besides that everything else was great. Staff and check out was easy and in a great location too. Will be back

Very nice apartment with kitchen / washing machine and living room area. For the price (Approximately £100 a night) we were mightily impressed. The location is great, right next to Petronas towers with metro station close by. The restaurant at the top ‘Alva’ was great and good value. The roof top pool offers a great view of the city, we didn’t use the pool but looked nice. Overall, good value, kind staff and a great room!

A rooftop pool with a nice view alone is not enough to make a hotel 5-star. A 5-star hotel means service and amenities. We requested rooms with a view and were told that only one was available. We offered to pay for the upgrade, and they told us we’d have to wait three hours. When we returned, they again said there was only one room with a view available. So why did we wait all that time??? Also, the service at the restaurant and rooftop café was poor. We ordered a bottle of wine and it was served warm. When we asked for a second one, they said they had no more and tried to bring us a different bottle at 50% higher price. The sunbeds are plastic with no cushions, and no one comes around the pool area to take orders. We sat there and the drinks from the previous guests were still on the table for over an hour — in the end, we cleared them ourselves. Breakfast was also very poor and tasteless. In the afternoon, we wanted to eat something and were told the kitchen was closed. A closed kitchen in a 5-star hotel??? That’s a first for me. We asked if there was another restaurant in the hotel that could serve us, and they said they didn’t know! This hotel has an excellent location and beautiful rooms, but it urgently needs a good F&B manager because the services it offers are practically non-existent. I honestly wonder who awarded it 5 stars.