Ascott Star KLCC Kuala Lumpur

Amazing location close to Petronas towers! What a hotel experience with perfect location to everything and with fabulous breathtaking views from top floor pool/bar/restaurant towards Petronas. Super friendly staff. Great food to affordable prices. We stayed here in total 12 days divided into two stays and same level of excellent service all days. Extra plus for the combined washing machine/dryer in every hotel room. One small improvement should be that Smart TV needs to support not only Samsung phones.

The rooms are spacious and very comfortable, and the swimming pool is nice. However, the hotel was a big disappointment overall. Unfortunately, it is not wheelchair-friendly. There is a step inside all rooms, which makes access very difficult for wheelchair users. When we requested a ramp to facilitate access to the room, we were told that all ramps were reserved and no alternative solution was provided. This is unacceptable for a 5-star hotel. Breakfast was also disappointing. The dining area is too small, resulting in long waiting lines, and it is extremely difficult to navigate with a wheelchair. Although there is a chef preparing three specific types of eggs, omelets are not offered and the chef only prepares those three fixed options. The overall buffet variety is very limited, with no cheese selection at all. Even a regular café would offer better breakfast choices. I strongly do not recommend booking breakfast at this hotel. For wheelchair users, I would strongly advise against booking this property. For me, it deserves two stars only for the room and the pool. The service and facilities were below expectations.

A 5-star hotel and residence with studio, one- and two-bedroom accommodations. The location is strategically advantageous, as it is within walking distance of the Petronas Twin Tower. The apartment looks fantastic, and the top level provides a breathtaking view of the Twin Tower, KL Tower, TRX, and Merdeka 118. Even though this hotel is attached to a private property, the hotel guest service is excellent, and the rooms are clean and new. The amenities, such as the pool and gym, are equally nice. Suitable for all types of guests.

The location of this hotel is superb — just a few steps from the Petronas Twin Towers. The size of our room was remarkable, especially considering the price we paid (perhaps we were just lucky with the dates). Cleanliness, however, had its flaws — for example, we found a half-drunk bottle left on the table by previous guests. Breakfast was rather average, so we decided to skip it on the second day of our stay. The hotel offers two pools: one on the very top floor with a wonderful view of the Petronas Towers, located next to the restaurant/bar. Surprisingly, this pool was much quieter and less crowded than the one below. What I found disappointing for a property of this level was the staff. First, my written inquiry went unanswered for weeks, and then, upon arrival, we kept receiving different information from different staff members — as they say, the left hand didn’t seem to know what the right was doing. Overall, it left me with the impression that this place is designed more as a long-term apartment stay rather than a fully serviced hotel. Would I stay again? Yes — if the price was good. But I would certainly lower my expectations when it comes to service.

We had a wonderful stay at Ascott Star KLCC Kuala Lumpur. The place is truly amazing — modern studio apartments just a short walk from the Petronas Twin Towers, which makes the location absolutely perfect. We stayed in room 203A with a beautiful view of the towers. Waking up to that skyline was something special. The apartment was fully equipped with everything we needed. The bed was very comfortable, the shower was excellent, and having a washing machine and dryer in the unit was extremely useful during our trip. The rooftop pool and bar are a big highlight — incredible atmosphere and views over the city. Staff were polite, responsive, and helpful throughout our stay. Only minus was no hot water on the 3 day of our stay. We had a great time and would definitely stay here again when visiting Kuala Lumpur.

The breakfast is the worst I have ever tried. No options, long lines. Our keycard haven’t worked three times for unlocking our door and they haven’t fixed the issue (there is a isssue with they doorlock). We choose the hotel cause of the rooftop pool, yet you won’t feel comfortable using it, since there are guest an outside guest eating right next to the pool and watching you. Lastly, there are too few elevators and no air conditioning in them or the hallways.

We stayed here for one night at the end of our Malaysia trip and couldn’t have picked a better hotel/apartment. From the moment we arrived, we were welcomed and treated exceptionally well by the lovely staff. They went above and beyond - allowing us to check in a little earlier and check out late, to accommodate our flight times, which we really appreciated. ||We arrived into our apartment, which was stunning. So spacious, incredibly clean and our bedroom faced the Petronas Towers - you can’t get a better view than this… or much closer! ||The hotel facilities are excellent too - both pools, the gym and the breakfast was fabulous - heaps of choice and all very flavoursome. ||The location of the hotel is brilliant… right in the heart of KLCC with easy access to public transport, walking distance to shopping malls and attractions and a mountain of great restaurants. ||If we find ourselves in KL again, we will definitely stay at Ascott Star again and can’t recommend it enough. A great place to spend our last night in Malaysia.

This hotel deserves one star only because the room itself is actually nice – that is the only positive point. Unfortunately, everything else has been a major disappointment. The breakfast is simply disgusting. We have been staying here for several days and the quality is consistently poor with no acceptable variety. Every single day there is a sign saying that the pool on level 6 is “closed for one day due to maintenance.” This message has been displayed day after day with no change, which is misleading and unacceptable. The pool on the top floor is extremely small, with only about six sunbeds, which are slippery and very uncomfortable. Since the level 6 pool is closed, all the children are gathered here, shouting and splashing, making the entire area unbearable. There is no system or regulation at all, and adults cannot relax for even a moment. The elevators are another disaster: some work, some don’t, and the whole setup feels chaotic and poorly designed. The staff smiles and says they will help, but nothing actually gets done. This hotel is not guest-oriented at all, and problems are not taken seriously. I do not recommend this hotel to anyone, and we will never return here again.