Ascott Star KLCC Kuala Lumpur

Our stay at Ascott Star KLCC was absolutely fantastic from start to finish. The location couldn’t be more perfect—just a few minutes’ walk to the Petronas Twin Towers and surrounded by great cafés, restaurants, and shops. The apartment was spotless, beautifully designed, and felt like a true home away from home, with breathtaking views of the KL skyline.||The facilities are top-notch—especially the infinity pool with its stunning view of the towers, the well-equipped gym, and the rooftop lounge area. Every staff member we met was warm, professional, and eager to help, making our experience even more enjoyable.||The staff were warm, professional, and very accommodating. We really appreciate Nithya who let us late checkout since our flight was in the evening. That thoughtful gesture made our stay even more special.||Highly recommend Ascott Star KLCC for anyone visiting Kuala Lumpur—it’s the perfect mix of comfort, luxury, and amazing service. We’ll definitely be back!

Amazing hotel! We had a great time! The suites are very spacious and comfortable. Very clean. The view of KLLC from the bedroom window is stunning! Highly recommend choosing this option. The staff is wonderful and very helpful. The restaurant and the pool at the top of the building offer incredible views of the city. Well equipped gym is a big plus. The location of the hotel is just perfect.

One of the best experiences I had staying in the heart of the city. The location is convenient for business trips because it’s just next to most of the landmark around Kuala Lumpur. Their service are great and up to standard, happy with their staffs so far, they are responsive & caring. In this trip I dealt with one of their sales manager by the name of Christine Fong for booking, she is fast, efficient and reliable. Highly recommended!

Fantastic place to stay. Very clean, super friendly staff, and the rooftop pool has a perfect view of the Twin Towers. Location is right in the middle of KLCC, and it's easy to walk around the neighborhood. Would stay here again in a heartbeat.

Nice tidy apartment with a view of the towers. A good location. Bed was comfortable and the linen good. Aircon is effective but noisy. Gym is quite good but got crowded often. The rooftop pool is small and crowded and has no towels - not infinity. After taking about 10 mins to get up there (see comments about the elevators below), we went straight back to our room. The 6th floor pool looks good but we never got in because it was always overrun with children. We were on the 33rd floor. Takes forever to get up and down in the elevator. There are simply not enough elevators for a building of this size. We often waited several minutes to get in an elevator and then made 10 stops on the way up or down. Have stayed in older, better hotels in KL for half the price. Trendy and new with lots of boxes ticked (rooftop pool, gym etc) but overall felt under resourced in every department.

Unfortunately, this hotel was a big disappointment. From the very beginning, the extremely long waiting times for the elevators were frustrating. The rooftop bar is constantly overcrowded with tourists who are not even staying at the hotel but only come to take photos – making it nearly impossible to enjoy a relaxed evening there. The breakfast buffet is very small, served in a tiny windowless room, and far from inviting. The staff seemed very young and inexperienced, which resulted in a lack of professionalism throughout. While the location is good, it does not justify the high price. In Kuala Lumpur, there are definitely far better hotels in this price range.

Absolutely top notch property to stay at in Kuala Lumpur! Room was amazing and clean, staff was very warm and polite & breakfast spread was delicious. The USP of the property is the infinity pool at level 99 where you get the view of Petronas Twin towers. Enjoyed our time here to the core! Would love to come back soon!

Great Stay – Comfortable & Convenient!I had a pleasant stay at the hotel. The room was clean, well-maintained, and had everything I needed. The staff were friendly and always ready to assist. Location is also a big plus — it’s close to many shops, restaurants, and public transportation.Breakfast was decent with a good variety. Check-in and check-out were smooth and efficient. Overall, it was a great experience and I would definitely consider staying here again for my next trip.Thank you for the warm hospitality