Ascott Star KLCC Kuala Lumpur

I stayed at Ascott KLCC Kuala Lumpur and overall the hotel staff are very nice, polite, and friendly. The service at the front desk was good and welcoming. However, I had one of the worst experiences during breakfast, which I did not expect from a five-star hotel. We did not pre-book breakfast. After waking up, we went to the restaurant and asked to pay for breakfast directly. The staff member did not inform us that the breakfast buffet would close in just 15 minutes before taking our payment. This information should have been clearly communicated before charging us. While I was going through the buffet, the roti was soggy, so I asked for a fresh one. Before I even started eating, the staff began clearing the buffet and taking the food away, which was very shocking and disappointing. The fresh roti arrived 25 minutes later, long after the buffet had already been cleared. I was sitting there waiting while the staff were busy cleaning dishes instead of attending to guests. This experience was very unprofessional and disappointing. At the very least, guests should be clearly informed that the buffet closes at 10:00 AM before payment is taken. The hotel has great staff overall, but the breakfast service really needs improvement to match five-star standards.

This hotel deserves one star only because the room itself is actually nice – that is the only positive point. Unfortunately, everything else has been a major disappointment. The breakfast is simply disgusting. We have been staying here for several days and the quality is consistently poor with no acceptable variety. Every single day there is a sign saying that the pool on level 6 is “closed for one day due to maintenance.” This message has been displayed day after day with no change, which is misleading and unacceptable. The pool on the top floor is extremely small, with only about six sunbeds, which are slippery and very uncomfortable. Since the level 6 pool is closed, all the children are gathered here, shouting and splashing, making the entire area unbearable. There is no system or regulation at all, and adults cannot relax for even a moment. The elevators are another disaster: some work, some don’t, and the whole setup feels chaotic and poorly designed. The staff smiles and says they will help, but nothing actually gets done. This hotel is not guest-oriented at all, and problems are not taken seriously. I do not recommend this hotel to anyone, and we will never return here again.

A pleasant stay overall! We really enjoyed our time at this hotel. Yes, the elevators can be a bit tricky to figure out, but during our stay it wasn’t much of an issue. We had a room with an incredible view of the Petronas Towers — and at a price that was unbeatable! It’s an experience we won’t forget. The room was more like a full apartment than a standard hotel room — easily around 50 square meters — which was quite impressive. However, the cleaning could have been better, to be honest. We didn’t try the breakfast or other facilities, but they looked great from what we saw. The rooftop pool offers an amazing view of the Petronas Towers, especially at night. It does get crowded, as half the terrace turns into a stylish bar and restaurant where everyone wants to take their Instagram photos — but honestly, it’s worth it for the view! Overall, it’s a good place to stay — it feels more like a serviced apartment tower than a typical hotel, with limited staff presence except at reception, but it gives you a nice “home away from home” feeling.

Stayed at the 2 bedroom premier for 2 nights. At first i was a bit disappointed during check-in because i specifically booked the room with Netflix (because i don’t want the normal hotel TV with cable). But they say the room was not ready and offered me a different room. Ofcourse i don’t want, i want Netflix. Haha. We waited for 1 hour but thankfully they let us stay in the lounge which is way comfortable than the lobby. They also give complimentary breakfast for 1 and extra bed. The parking is quite complicated, i think they should prepare a guideline for customer on how to go to the hotel parking. Maybe email in advance before check-in date? The breakfast also just so-so with limited choice of food. But the services provided by the staff is great and we enjoyed our stay. So thank you.

The location of this hotel is superb — just a few steps from the Petronas Twin Towers. The size of our room was remarkable, especially considering the price we paid (perhaps we were just lucky with the dates). Cleanliness, however, had its flaws — for example, we found a half-drunk bottle left on the table by previous guests. Breakfast was rather average, so we decided to skip it on the second day of our stay. The hotel offers two pools: one on the very top floor with a wonderful view of the Petronas Towers, located next to the restaurant/bar. Surprisingly, this pool was much quieter and less crowded than the one below. What I found disappointing for a property of this level was the staff. First, my written inquiry went unanswered for weeks, and then, upon arrival, we kept receiving different information from different staff members — as they say, the left hand didn’t seem to know what the right was doing. Overall, it left me with the impression that this place is designed more as a long-term apartment stay rather than a fully serviced hotel. Would I stay again? Yes — if the price was good. But I would certainly lower my expectations when it comes to service.

⭐⭐⭐⭐☆ ‎ ‎Great short staycation in the heart of KL ‎ ‎We had a pleasant short staycation at Ascott Star Kuala Lumpur. The location is excellent—very close to KL Twin Towers and super easy to access, making it convenient for sightseeing and getting around the city. ‎ ‎Our room had a partial view of the Twin Towers, which was a nice touch. The highlight was definitely the rooftop infinity pool—it offers a full, stunning view of KLCC Tower, and you can also spot Merdeka 118 and KL Tower from up there. The view is especially beautiful in the evening. ‎ ‎Breakfast was decent, though the variety was a bit limited. If you’re someone who enjoys more choices, there are plenty of nearby cafés and restaurants where you can explore better breakfast options. ‎ ‎Overall, a comfortable stay with an amazing rooftop view and a great central location. Would recommend it for a short city getaway in KL. 😊

When we asked for a room at higher floors (because it was our first time to Kuala Lumpur), our reservation was changed from a room at 8th floor to one at 39th floor, where we could see the Patronas directly from the bedroom view. The apart is very spacious, we almost thought that we could have actually wanted to live in a place like this! The staff was very helpful, also we had the chance to wash our laundry twice during our stay there. Swimming with the gorgeous view of glittering Patronas and KLCC buildings on top of you was also a must try experience.

My 5-star experience at Ascott Star KL in the 2-Bedroom Premier was truly remarkable! The property manager was exceptionally helpful and friendly, ensuring a warm welcome and seamless stay from start to finish during our 2 nights stay. Their attentiveness made all the difference. The apartment was spotlessly clean and spacious, providing a comfortable and airy environment for a party of 3. Each room came with a TV which is exceptionally convenient. The fully functional kitchen, complete with modern appliances and in-unit laundry, was a lifesaver, making it ideal for long stays. This setup catered perfectly to our needs, blending home-like convenience with luxury and with a great view of KLCC right from the living room. The infinity pool was the standout feature, offering breathtaking views of Kuala Lumpur’s skyline—a perfect spot to relax or swim. If you are up for a dining with this beautiful skyline, the rooftop bar is easily accessible. The location is unbeatable, just a stone’s throw from KLCC and Fahrenheit 88, with shops, dining, and entertainment at your doorstep. Plus, the nearby LRT station made exploring the city effortless, with quick access to public transport. Ascott Star KL is a top choice for anyone seeking a luxurious, well-connected stay, especially for extended visits. I wholeheartedly recommend it and can’t wait to return for another incredible experience!