Natalia J.
Yelp
My fiance and I enjoyed four nights The Cottage on Kelly Hill, a beautiful pet-friendly mountain retreat, complete with hot tub, privacy, and outdoor stone fireplace.That said, for over $1,200, we expected a clean home and a responsive owner. The instructions said to notify the owner within 12 hours of arrival of any issues. Within an hour of arrival, we advised our contact that the floors were covered in animal hair, the garbage pail was dumped over and garbage was strewn on the ground, and there was an active hornets nest at the front entrance. Our contact offered for the cleaning company to come back, which they never did, so we vacuumed ourselves (see picture). She refused to do anything about the garbage, but she did arrive the next day with a can of bee spray. None of these items were deal breakers for us, and we conveyed that we'd hoped to stay here again in the future. Instead, our contact advised us multiple times that 'this was her sister's place', and it was clear we were inconveniencing her. Our primary concern was that during a pandemic, the place was cleaned properly, and it wasn't. Ultimately, our contact advised us that we were not welcome back. Good luck.