PrateekB189
Google
We are currently staying at Ashnil Mara Camp (16th–18th September 2025), and while the property’s location along the river and its initial vibe during arrival were truly promising, the reality of the stay has been extremely disappointing. The only saving grace — and the reason for 2 stars instead of 1 — is the stunning setting and the quality of food. Beyond that, the service and attitude of the team here are the worst we have experienced across Kenya.||||To begin with, the reception and restaurant staff lack even the most basic warmth and hospitality expected of a “luxury” camp. They follow an absurd system of assigning the same dining table to guests for all meals — we were allocated one of the worst locations, and despite polite requests, were not accommodated with a fair rotation like river-side for one meal and inside for the next. Such rigidity and indifference immediately dampen the experience.||||For a property charging premium rates and branding itself as luxury, the facilities are shockingly inadequate. Guests are provided only 500ml of drinking water per person per day, and any additional water has to be purchased — something that felt outright inhuman given the climate and setting. The tents have no slippers, no hair conditioner, no dental or sewing kits — all of which we later discovered are available at their shop to sell rather than provide. There are no telephones in the rooms, leaving guests stranded in case of emergencies or even basic service requests.||||Our tent (No. 20) came with yet another frustration — the Wi-Fi does not work here at all. When raised, the staff brushed it off with a cold apology and informed us that “nothing can be done,” despite Wi-Fi working perfectly at the reception and other rooms. Only after insisting, we were casually told they might shift us tomorrow — which shows how little they value guest comfort.||||To make matters worse, the tents have no proper fans or ventilation arrangements to handle the extreme daytime heat, making them unbearably hot and uncomfortable. For a safari camp that charges such exorbitant rates, this lack of foresight and basic comfort is shocking.||||Overall, while Ashnil Mara Camp enjoys a superb location and serves good food, everything else — from facilities to staff attitude — falls drastically short of even average expectations, let alone luxury standards. Sadly, this has been the worst hospitality experience we’ve had in Kenya, and I would not recommend it to anyone seeking genuine comfort, service, and value for money.