Andrea G.
Google
There is no option for zero stars, otherwise that would be my rating.
I am a regular customer who visits at least once a week and spends a minimum of $50 each time. During our visit today, we ordered our food and waited at our table. We had just washed our hands when the food was brought out. At that moment, the server informed us that she had made a mistake while charging us.
I understand that mistakes happen; however, when a cashier fails to charge correctly, that should not become the customer’s responsibility—especially after the food has already been served. I explained that the error was not our fault and that we would not be paying the additional $6. The server politely said okay and brought over management, which I had no issue with.
Management repeated the same information and insisted on the additional charge. I again explained that the item should have been charged before the food was brought out and asked whether they were truly willing to lose a loyal customer over $6. I was told that they were fine with losing us as customers.
At that point, with hungry children, I chose to pay simply so we could eat and leave. As a former restaurant owner, I can confidently say this is not how customers should be treated.
I genuinely hope others think twice before spending their money here. Customers are what keep businesses open, and today made it clear how little this establishment values customer loyalty and satisfaction.