Asmana Wellness World Firenze

Worst Experience-BEWARE. This is a Disneyland while walking around in a swim suit. You must be ready to wait in lines all day!! Line to enter the spa, 1 hour Line to get food or a drink (there is only one Restaurant/bistro) and wait in lines to do spa classes. This place is packed which does not allow you to relax. I wait for a spa classes for 35 minutes - and then they say the classes is at capacity come back to the afternoon session. After 2 hours of lines I left. They then wanted me to pay for a massage I never received. If you're looking to swim in a pool with 100 people and drink with friends, then you'll like this place. If you are looking for zen, peaceful and relaxing, you will only experience STRESS and ANXIETY. Bring your own towel, slippers and rob. I was charged another €30 euro. If you travel to the Spa take the mall shuttle approx €15 round trip (Not the outlet mall shuttle), other wise the taxi round trip is €75 euro trip ( Only Uber Black/Luxury exist, regular Uber is not an option. Therefore you have to take a taxi) Staff is stretch thin and stressed. Check-In staff was rude, dismissive and treats you like moving cattle. In all I spent €120 to wait in line at this place and drink a glass of juice. Horrific EXPERIENCE!!!

It's a beautiful resort with lots of different things to do and the water temperature is lovely. The drinks are tasty and the sandwiches were good. However, I did come away from my experience feeling frustrated. The service from staff is poor to say the least. At the time of our visit it was very busy. I expected this, and was patient with long wait time for drinks at the bar but it did become ridiculous. We could not redeem our food platter as we were told the kitchen was closed (despite no indication this was the case, nor was it after their closing time), and so had to choose from a few pre-made sandwiches instead. There was a treatment included with our package that turned out to be a simple body scrub (not really worth the money) with a staff member that seemed inconvenienced by having to do her job. When we raised our concerns upon checking out, the lady at the front desk was disinterested and did not even offer us an apology, instead suggesting that we must have made a mistake. Having read other people's reviews after my experience I can tell that customer service certainly seems to be a weak point at this spa, and judging by the responses, the spa management does not appear to take any reviews seriously. They all appear to be a copy/paste of the facilities offered and take no meaningful accountability.

Huge spa complex with a chill bar, big pools, many sauna options and turkish saunas, mediation rooms, sleeping rooms and sessions scheduled for the entire day. I would say you would need an exorcism if dont get fully relaxed after a day here. A full working day costs €44 - towels, robes, shampoo, shower gel and other amenities are paid

It’s a pretty spa, and big, but be very careful here. The spa wants to take your money and doesn’t really care about your experience.€37 per person for a weekend entrance of 3 hours. €20 if you accidentally lose your locker key bracelet (which was given to me with a cracked broken bracelet hole). €79 for a 50 min massage that was not a deep massage for releasing muscle tension, but more of a light massage while rubbing oil on your body. They lost a personal item that I left in the locker because an employee came to me to ask for the locker bracelet and I needed to rush to exit the spa in order to not be charged extra for going over time purchased. What a mess. And I agree with another customer review that they should at least give you an extension of equal time if 1 of your 3 hours of spa time is spent in a massage for extra cost. Plus, remember to bring your own robe, flip flops, and towel because nothing is provided. Not even any soap for the shower. Very crowded on weekends. The Hammam steam rooms are packed and there’s a big crowd penned up like cows waiting to enter. Then empty cold steam rooms because it’s winter. Poorly managed.

Popular facility with many activities, pools and inventive ways of utilizing water to provide relaxing and pleasurable sensations (e.g., a jungle, a cave, a Turkish bath together with many types of sauna). Extra services are expensive and staff are mostly tired and not very interested. Carry your own towel, slippers and robe if you want to safe yourself having to hire them at a premium.

Beautiful spa in Florence ! We have found this place and booked the tickets day before our last day of the holiday. Loved it ! We visited on Sunday. Very spacious 3 floor spa. You have to bring or borrow (a bit pricey) a bathrobe, towel and some flip flops. Can’t use phone on the second and third floor as per rules. Loads of different activities happens during the day such as ceremonies in the Indian sauna, scrubs in steam rooms or some activities in wine sauna (we have missed that unfortunately 🙄). The plan changes everyday so you only find out what’s on once you inside. You find a water stations on each floor to keep hydrated. Outside swimming pool was amazing. Lazy river was fun as lots of people joined and we really enjoyed it. The bar is a bit pricey but it’s expected in the places like this. One Aperol was 9€ 🫢, the whole place works on a watch system so you don’t pay until you leave. It was a really nice experience. I would love to thank Anna, who works there, as she was very helpful translating the instructions during the activities for us. She helped us a lot. Thanks Anna, you’re very professional and kind person.

This is a beautiful place to spend a day. Lots of pools with plenty of sun beds, saunas and wellness experiences are all excellent. The staff especially are fantastic. Every staff member from check in to check out was patient and friendly, the bar staff in particular work so hard but serve with a smile..they made my day and are a credit to the business.

I often go to Asmana. Original cocktail "Asmana Sunset" is very nice. There is so quiet. You can be relax there.