Aspen Village

We were in room 6 on the ground floor. Parking was easy and the room had the things we needed. Breakfast is not available and the only perk in the lobby is an ice machine available 8am to 10pm. Our bathroom was newly remodeled and nice. The motel is in a good location to walk around town. We enjoyed the Visitor Center in town. |Cons: the walls must be paper thin because we heard every conversation above and on both sides of us. Lighting was awkward. Too bright and not in the best locations in our room. Our bed by the desk was only 5/10 comfortable.

The staff are super friendly and exceptional at their work. Waterton is a small remote town and part of it's charm is that buildings are older and not commercialized. The rooms here are a good size and super comfy. The only thing to be aware of is on the motel side, noise transfer is real so get to know your neighbors as you will hear them snore, cough, sneeze, talk, TV, music and everything else. So if that is an issue one of the little cabins might be better for you.

The property is absolutely worth the price. The check in and out process was pretty straightforward and they gave us a couple of discount coupons for Kilmorey and Vimy’s grill. The room was good, bed was well done, we signed into our Netflix account as the TV did not have any other channels. The wifi was good enough. Everything was laid out well!!! The only downside was to find dust on the furniture which did not go well with me… it was visible to the naked eye. I wiped it myself and did not like to call the staff to do it… However it’s a great place to stay and I look forward to coming back and hopefully booking the cottage with kitchenette.

We absolutely loved our stay here, we loved it so much we actually extended our stay one night. All of the front desk staff were so friendly and helpful. The rooms were big which was great because we had 2 doggies with us. There is no AC but it was no problem because they have two fans and with the window open we had a nice breeze and cold room. Also amazing location.

Room seemed clean, no shower pressure, trip hazard going into the room from missing door threshold. Mattresses sag and should be replaced. The Room had an odor we had to open the window and the door just to air it out. The so called quiet hours are definitely not quiet. The guest above was stomping across the floor and the guest beside us was banging stuff around as well. I will not stay here again. Do your research before booking. The only thing positive was the friendliness of the hotel desk clerks.

I stayed in Room 10 which is one of their “superior” rooms that has been recently renovated. Very nice! The bed and pillows were so comfy; the bathroom was spacious; ceiling fan was welcomed but there was also a floor fan; refrigerator and microwave; cuisinart coffee maker. It was quiet and the price was perfect. I liked it so much I stayed an extra night! Would definitely come again. Matthew and Kaitlyn were very pleasant!

Before I start this review I want to make it clear that this is not about the staff. I'm sure the staff are great. They're just trying to do the best job they can, given the circumstances. It's pretty obvious that Aspen Village is sorely under staffed, especially as it pertains to cleaning or any other type of maintenance. Understaffing is the fault of the people who manage this hotel and others related to it in Waterton. There is no excuse for being understaffed, given the nature of tourist season in Waterton. For people like me who have spent a long time on the road, who are tired and want to lay on a bed for a short while to recover, when the check-in time says 4pm it should be at that time and not nearly two hours later. Why has management left Aspen Village understaffed for the better part of multiple tourist seasons in Waterton? Speaking of maintenance, when I walked the grounds of this motel's sister company Waterton Lakes Lodge, I noticed a broken down Washing machine outside a maintenance building. What was telling to me is that washer didn't look like a heavy duty machine that hotels normally use to disinfect their towels and sheets, rather a unit used in family homes. This explains the lack of cleanliness regarding the white bedding in our room and the towels too. If I could title this review it would read "Lipstick On a Pig," because on the surface this place looks like it was recently renovated. These renovations are only surface measures and don't really make for a more pleasant stay. This company has decided to use either manufacturered hardwood or some form of vinyl plank throughout their hotel rooms, even in the washrooms. Using this type of flooring in a washroom is a no no for reasons I will now explain: When we entered our room and checked for cleanliness, the floor around the toilet smelled like urine. With flooring such as this in washrooms, there is no water resistant protection like when ceramic tile is used and moisture of any kind can seep through the seams and sits underneath. If one looks at the ceiling of unit #1 where we stayed, there is a water stain on the ceiling where the room above likely had water on the floor. Speaking of water, my wife had one semi-warm shower in the evening and then after that point the water was essentially cold. When I tried to utilize the water in the later evening and my elderly mother tried to have a shower in the morning, the water was essentially the temperature of Waterton lake. We called the staff at the other adjacent hotel to ask about the water issue during the night, to which they replied they would restart the boiler, which obviously never happened. Therefore, either the staff lied to us, or they don't have a clue how to deal with issues such as water maintenance. The renovations in these rooms at Aspen Village are nothing to call home about, I find the craftmanship and attention to detail to be lackluster. Crown moldings and baseboards with no milling or fit; thin walls where you can hear your neighbours and their dogs barking at all hours; from leaky floors to questionable electrical and plumbing, nothing seems to be done correctly or to code in this motel. Wall outlets are too low, bathroom sinks are too high; there's no air conditioning in these units which would be a killer on really hot days. Therefore, I would not recommend staying here, unless you have no other choice. In fact, I'd probably stay in Pincher Creek and then drive to Waterton. Save yourself some cash and annoyance. The $300 price tag ain't worth it. Aspen Village has you with location, but other than the beautiful view I am having difficulty trying to think of another positive vibe I received from this menagerie of Waterton motels.

SHAME SHAME SHAME. They sell their rooms to Travelocity who then sells the rooms for almost 3 times what they actually are. We just spent the weekend there and my senior mom booked and wanted to treat the family. They charged her $500/ per room per night. Unknown to us. You would think that the lodge would try to rectify this but nope! Shame on you. We will take our business to canmore from now on! 🤬🤬🤬