Assaraya Palace Hotel

This hotel is the most unclean hotel I have ever seen. From the moment we arrived we were mistreated by the hotel manager Nader. I asked Nader for a different room because the bed was as hard as a rock. We also made a reservation for 5 nights and upon arrival we saw the unhealthy conditions and asked to leave. We stayed 3 nights and it was the worst experience ever. There was food crumbs under the bed, the hot water kettle was corroded, and we couldn't take a shower because the water was cold and the shower floor was so unclean. I am very disappointed in this hotel and I would hope that they would at least consider making changes for the next guests.

I stayed at Assaraya for 2 nights to participate in the Palestine Marathon 2022. The room, sheets, toilet were well kept and clean. The rooms have nice decorations + lighting. The hotel is in a quiet area in a suburb of Bethlehem and it is right next to amazing art on the wall of segregation which is nice for photography ;) Overall: Great experience and highly recommended.

We booked through Booking.com, when we arrived they acted like we "cancelled" our room, it was obviously a scam, we showed them the confirmation we had, then they began to negotiate with us regarding the price, we had to discuss with them for 40 minutes about the prices! The rooms were not as described and the water was freezing.

I stayed in the hotel for 5 nights during my visit to Bethlehem. The room was very clean and spacious and I had a great view from the balcony on the city, mount Herodion and even the Jordan mountains. The staff was very friendly and helped me out when I needed to leave and get back to the airport. The even made a special breakfast on the last day since I needed to leave early.

Rooms are not clean, we got two rooms and both had insects One room had a weird smell Sheets were dirty and had hair on them. Bath towels were not clean, glass cups were dirty Toilets are very narrow and inconvenient to use

First, this hotel is charging you in Israel Shekel but not US dollar, even the USD is written in the booking. That means the bank may convert the amount twice to your card's currency, ILS > USD > local currency.||Secondly, the hotel did charge us two times! We stayed there before Christmas and paid full amount a week before our 2-night stay. However, after 2 weeks of our stay when we back home, we found out the same hotel and amount charge my credit card again! We did contact card center but in vain, and has to cancel the card finally in order to avoid charging the third times!||||We did a search for this hotel's review and found that we are not the only case, reviews on (19-Dec 2017) tripadvisor and (30-Dec 2018) booking.com. The hotel is changing its name now, previously called "Assaraya Hotel Apartment".||||Book it if you wanna risk a charging twice!!

Rooms were not clean, we had insects in the rooms, towels were not clean, very small toilets, one room had bad smell

Not recommended at all . Price is overstated Vs. Service . No telephone at room , no room service after 3 PM , old furniture and and not clean Very old style hotel & Staff .