Assyrtico

Great place to stop and cool off after a morning hike up the Karavolades Stairs. Had a refreshing strawberry drink. Will be back for a Berger later. Nice outdoor eating area with flexible seating. They also have ice cream and mixed drinks. Came early in the morning so there was few people. Fast service. Very friendly staff.

We spent the day in Santorini while oh a cruise thru the Mediterranean. After walking all around the town we picked this place for lunch. And of course I had to try a Red Donkey beer which was very taste. For lunch, we had seafood, grilled veggies and a Greek salad. All delicious.

This was by far the WORST customer service experience we’ve ever had. We ordered a green smoothie, and it tasted immediately off - sandy, sour, and made our tongues tingle. Concerned (especially since we were sharing it with our 2 year old daughter), we politely brought it to the staff’s attention. Instead of listening, they dismissed us with “Well, it’s just your taste, other people like it.” We explained we regularly drink green smoothies and this was clearly not right, but they refused to acknowledge it and told us “well, there is nothing we can do. We don’t do exchanges.” We understand if that’s their policy, but what was unacceptable was the complete lack of care and the dismissive, rude attitude. We’ve run a restaurant for over 10 years ourselves, so we know food quality issues can happen. The difference is how you handle it. Instead of empathy or professionalism, we were met with denial and hostility. The gentleman behind the counter (the one who served us today) escalated things further. When I took a photo of the menu, he shouted at me to delete it and told me “YOU ARE NOT WELCOME HERE.” When I reminded him we were paying customers, he said “STOP TALKING TO ME”. I asked to speak to management and was flatly denied. The other staff showed the same lack of care. It was incredibly upsetting especially on our last day in Santorini, where we had otherwise experienced wonderful hospitality everywhere else. I would give this place a negative rating if I could. Serving a bad product is one thing. Treating customers with disrespect and hostility is another. If you value kindness, professionalism, or even basic courtesy, I strongly recommend avoiding this restaurant.

The staff is rude. Tried to use the bathroom and buy a coffee and snack. Wanted to wash my hands before ordering. The man said I needed to buy first. Now why would we buy a coffee and ice cream before washing our hands? WEIRD. i even tried to explain and he got rude and mad at me.

Good place to stop to take a break with ice cream. Late October price is 2.5 euros per cup. Not too bad.

Was craving a mid-morning iced cafe latte, and was not disappointed. Relaxed and restful.

Terrible service. The guy taking orders was rude — when I simply asked about coffee options, he laughed and said “I don’t know.” My girlfriend asked for napkins, and the girl at the counter replied with, “For what? Why do you need napkins?” Completely unprofessional and disrespectful. The experience was uncomfortable from start to finish. Avoid this place if you can; there are plenty of better options around.

I ordered a takeaway coffee here but I found the girl really rude. I asked for my latte extra hot and when I returned from the bathroom I tasted it and it was barely warm. I asked politely if she could make it hotter as I had asked when I ordered and she just pulled her face and took it off me. No manners whatsoever and then she continued to speak loudly in Greek to her colleague so I'm not sure what was said. Poor attitude. I was only in Fira for a day but if I'd known how rude they would be I would buy elsewhere. I guess they rely on the tourist trap location but manners are everything and some of the staff lack them here. It's not all the staff as the girl who took my order was pleasant but it just takes one bad apple to stop someone returning so if this was my business I'd address the attitude.