Elsa & Bryan S.
Google
This was by far the WORST customer service experience we’ve ever had.
We ordered a green smoothie, and it tasted immediately off - sandy, sour, and made our tongues tingle. Concerned (especially since we were sharing it with our 2 year old daughter), we politely brought it to the staff’s attention. Instead of listening, they dismissed us with “Well, it’s just your taste, other people like it.”
We explained we regularly drink green smoothies and this was clearly not right, but they refused to acknowledge it and told us “well, there is nothing we can do. We don’t do exchanges.” We understand if that’s their policy, but what was unacceptable was the complete lack of care and the dismissive, rude attitude.
We’ve run a restaurant for over 10 years ourselves, so we know food quality issues can happen. The difference is how you handle it. Instead of empathy or professionalism, we were met with denial and hostility.
The gentleman behind the counter (the one who served us today) escalated things further. When I took a photo of the menu, he shouted at me to delete it and told me “YOU ARE NOT WELCOME HERE.” When I reminded him we were paying customers, he said “STOP TALKING TO ME”. I asked to speak to management and was flatly denied. The other staff showed the same lack of care.
It was incredibly upsetting especially on our last day in Santorini, where we had otherwise experienced wonderful hospitality everywhere else.
I would give this place a negative rating if I could. Serving a bad product is one thing. Treating customers with disrespect and hostility is another. If you value kindness, professionalism, or even basic courtesy, I strongly recommend avoiding this restaurant.
