Aston at the Waikiki Banyan

The staff was nice every time we talked to them. It's a good location. The rooms are very dated and need to be upgraded due to things starting to not work (cupboards) or just to appear cleaner. Elevators were a bit of a challenge. Kitchen was fully stocked with plates, cookware and a few small appliances like rice cooker, toaster and coffee pot. Overall, it was a fine stay and we would stay again.

This is a two star at best. The interior and exterior of the building are completely worn out. Furnishings are really worn out and flilthy. Beds are hard and really hard. Rooms are poorly equipped. Not only that, paint is peeling, plaster is crumblings, carpeting is lifting, A/C units are malfunctioning. You pay the same daily/nightly room charge as a 4 or 5 star such as the Hyatt Regency Resort. Amenities at the Banyan are a joke. The deck and pool area are worn out and despite an acre of concrete, the BBQ's and deck chairs are limited and worn out. If the cost were HALF of what is charged, I might recommend it to folks on a budget or teenagers who just want to party. NOT a place for retired folks or people used to better accommodations at an all-in cost of nearly $400 per night. Terrible value for money.

The Waikiki Banyan (now Hawaiian Sun Holidays) offers a great central location, making it an excellent base for exploring Waikiki. While the timeshare units could benefit from some upgrades—particularly the flooring, furniture, sinks, and refrigerator—it was very convenient to have access to a kitchen during our stay, as dining out in Hawaii can be quite expensive. For groceries, Walmart, Foodland, and Safeway are easily accessible by car or bus, and Target is just a 20-minute walk away.||The king bed and murphy bed were both extremely comfortable, ensuring a good night's sleep. The balcony was a nice feature, though it doesn’t get much direct sunlight due to an adjacent building. A big plus was the proximity to Waikiki Beach, just a two-minute walk away. The timeshare also provided beach essentials such as chairs, umbrellas, and floaties, which was a thoughtful touch.||The recently renovated pool, hot tub, sauna, and shower area on the 6th floor were fantastic amenities to enjoy during downtime. I noticed some previous reviews mentioned insects, but I’m happy to report that we didn’t see a single one during our stay.||Melissa Murray, the general manager, was incredibly efficient and helpful throughout our visit, making the experience even more pleasant. Nimfa also provided excellent assistance. Though we didn’t rent a car, getting around was easy with affordable and convenient public transportation ($3 USD). We also booked tours and airport transfers through Viator, which worked seamlessly.||Overall, despite the unit needing upgrades, the location, amenities, and service made our stay at The Waikiki Banyan a memorable one. I’d recommend it for travelers looking for a centrally located and comfortable stay in Waikiki.

We recently had a pleasant stay at the Aston Waikiki Banyan.|This is an older hotel & is showing its age. However it's clean & seems to be well maintained. |It's in a great location; close to the beach, restaurants, The International Market Place & The Waikiki Market for shopping. |All the staff we encountered were friendly & helpful. |We had booked a deluxe ocean view, which was on the 37th floor.|We are not accustomed to high rise living and we both felt very uncomfortable up so high, particularly out on the lanai. |We requested another room. Lance, on the reception desk, worked very hard to find us another room available for our entire stay. |We settled on a partial ocean view on the 25th floor, and were much happier. |Mahalo Lance!|The suite was a good size, with a separate bedroom area & a full kitchen which we really appreciated. |The living room furniture looked a bit tired but was quite functional. |There were several stains on the carpet but otherwise the suite was clean.|The bathroom could do with some updating, but again was clean & functional.|We enjoyed the pool. However, as older adults, we would have appreciated some adult only time.|We thought the daily amenities fee of $34 was a bit steep for what it covered, but it's Honolulu!|This is not a fancy resort hotel but then again you're not paying fancy resort prices.|If in Honolulu again, we would probably return.|Mahalo

The only good thing about this place is the location. The complaints about elevators are true (LONG waits, small elevator, doors extremely quick to close). The complaints about the rooms are also 100% believable as well. I have 10+ years of working in facility maintenance, so I’ll be able to provide some detailed insight here: Plainly put, I have a hard time believing there are any sort of maintenance standards here. The air conditioner drains/leaks onto the floors and into the walls. The wall underneath the unit was severely water damaged, the walls surrounding the AC unit were severely water damaged, and the carpet had begun to furl up because of water damage to the floor. In my field, we call this a safety hazard. I’ve never seen water damage like this without mold accompanying it. The carpets themselves were worn out, stained, and dirty. The furniture was whicker patio furniture. Brittle, crumbling, and paint chipping off. There were paint chips from the furniture on the floor, so I know the room wasn’t vacuumed before we arrived. There were stains on the counter that wiped off with my finger, so I know those weren’t cleaned before we arrived. The toilet seal had dry rot and was cracked. Rust stains coming from the base of the toilet indicating a leaky toilet. The floor trim was dented and chipped, various chips and damage to the walls. The TV is a 20” plasma screen on a side wall in the kitchen. Maintenance and poor quality concerns aside, this was the THIRD room we were shown. Two of the rooms we were shown had these types of maintenance/cleanliness/health concerns, and only the final room had two beds (we were told we booked a reservation for two beds). They sent us from tower to tower, from the top floor to the bottom, looking for a room with two beds. After this entire fiasco, the only rectification we were offered was a full refund and reservation cancellation. Thankfully, we were able to book another room in a different hotel so we could take them up on this offer. Do not consider this hotel as an option unless you’re paying motel 6 prices.

We enjoyed our stay overall, because it’s Hawaii so how can you not, however the room was not as advertised and was very dirty. The carpets were old and very dirty/stained, the bathroom floor and walls were disgusting and there was very limited kitchen supplies. All I could see when laying in bed was the stains all over the ceiling. The kitchen sink wouldn’t drain, there was food stuck inside the oven. We did not have a pan big enough to use for anything. The couch was ripped and stained. The bar stools were all so dirty you can’t sit on them. I didn’t see any bugs during our stay but we did end up with numerous bites -Unsure what from. The pool staff were very rude and condescending. They would yell at you to sign in. The fire alarm went off during our stay and everyone was evacuated. The elevators were another story. We would wait forever to get up or down and always had to squish in with too many other people. Ended up having to take the stairs almost every day. Often there was a line up for the elevator. The front desk staff were nice. The pool area and location were nice. For the price we paid this hotel did not meet expectations and I would recommend staying elsewhere as this place is a bit of a dump. I wish I had done more research before our stay.

This place ruined my vacation. Roaches everywhere!I booked 2 double bed rooms for my family. When I arrived I was given one double room and one single room with a fold up twin bed that had been rolled in. The bed had roaches so I called the front desk and asked for another room. They sent “ecolab” to the room and later told me that they didn’t front anything… Room number 2 had the same problem. At this point, I spoke with a manager who told me that “it was impossible for both rooms to have an infestation”. So I asked her to have one of her employees to come check the room for themselves. (This is after already showing her 2 videos and a photo). I get a call from my family in the other room and they have roaches too. The 2 employees she sends are completely grossed out after visiting both rooms. They call the manager to tell her what they saw (so much for ecolab) and I go back to the front desk. She has a very bad attitude and tells me that she can cancel my last night and refund the one night price. Absolutely horrible customer services and a disgusting amount of roaches.Which last the whole trip by the way. No getting away from roaches or getting any kind of hospitality here. Definitely avoid if you can.

We loved our stay!! It was amazing!! We arrived at 10am, but check-in was at 3pm. They stored our luggage, and offered us an area to change before we set off to explore Waikiki unencumbered by our carry-ons and backpacks. The lady at the front desk was personable and friendly, smiling and taking care of our check in. When our room was ready for check in, the man also working at the front desk, escorted us to our room with our luggage, engaging us with the details of the hotel, amenities, and helpful tips. Our room was clean. I know because I always clean when we check in; I do a mattress check, I clean surfaces, and check the carpet. I even like to leave dark spaces dark to check near water sources for bugs with my flashlight (a little more difficult at a day time check in, but usually bathrooms are darker). It not only looked clean, but it was clean! We had our own lanai, the room was spacious, and we had tons of windows, so lots of natural light and fresh air. Side note: I’ve read negative reviews about the rooms, and I’m glad I did not heed them. Yes, some items were out of date, but for the staff and price and location and view and cleanliness-it wasn’t that big of an issue. During the week the housekeeping staff checked in on us and she was wonderful and friendly too. The pool and hot tubs (two!) and play structure were perfect. We didn’t spend as much time enjoying them as we could’ve because the beach was so close, but you can enjoy the sunset from the recreation deck. There is a washer and dryer on each floor. They are coin operated and also link to an app to pay electronically. I was able to get a free wash with the app. There’s also a Little Free Library on the lobby floor near the restrooms. I ended up leaving the rest of our unused laundry detergent and the beach umbrella that I bought. A couple hours later those items were gone, and I was happy someone else could use them! The lobby is beautiful. There’s also a little cafe with great coffee on the lobby floor. Every morning we enjoyed the sunrise from our lanai, made breakfast with coffee from our kitchen, and made our way out for the day. Overall, we felt very blessed to stay here. The staff members we encountered made our first impression amazing, and the cleanliness, amenities, and location confirmed it. We enjoyed our week.

People in the reviews often complain that hotels are outdated or have permanent residents living there in addition to hotel guests. If you want something more upscale and modern there are several other properties to choose from. A lot of hotels are converted apartment buildings or dorms that we remodeled into hotels to accommodate growing tourist population. The Banyan is located within walking distance from Waikiki beach on Ohua Avenue. It's literally like a 5 minute walk. Super convenient. The ocean is visible from the front of the hotel. It's moderately priced compared to surrounding hotels. We were greeted with an open lobby and koi fish pond with waterfall. The staff were friendly and answered any questions without hesitation. We were given shell leis as a welcome, the lay of the land, and directions for parking. There are 2 towers, an attached parking structure, a pool, bbq grills, laundry service, and a even has a small market and coffee shop near the lobby (pretty good coffee and pastries). We never got to utilize the pool. It was a little small and always packed with kids/families. Didn't bother us any since we came for the beach life anyways. If we stay here again we might bbq and hang at the pool in the afternoon when the beaches get crowded. Our room was in tower II on the 20th floor. We didn't get a beach view, but the mountain view was still beautiful. The room had an island with plenty of stools separating the kitchen from the living room. The room decor and furnishings were outdated but not old and ugly looking. There was a sliding door you could use to close off the bedroom if you chose. AC unit is located in the living room so we left the room open. King bed with dressers and a small closet were available for clothes. Bathroom sink and mirror viewable from bedroom. Closed off toilet and shower. Complimentary bottles of shampoo, conditioner, and body wash were attached to the shower wall. Plenty of extra towels. The space was fairly clean except for the couch which for some reason had visible dirt and maybe particles from the ceiling. We didn't watch TV so sitting on the couch wasn't for us anyways. The balcony had a small corner style table with two chairs which was nice to use at night to have a drink and enjoy the warm evening air to end the day. The view from the 20th floor was spectacular when you look straight out on the horizon, but we had a little bit of vertigo when looking down. People in the reviews often complain that hotels are outdated or have permanent residents living there in addition to hotel guests. If you want something more upscale and modern there are several other properties to choose from. A lot of hotels are converted apartment buildings or dorms that we remodeled into hotels to accommodate growing tourist population. In addition, spaces are made available to purchase as rental property. Not one resident bothered me so I'm not complaining about it. People have a right to live where they want. Our 4 night, 5 day stay was overall pleasant. We left with no major complaints and would consider staying at The Banyan again. Check out was super easy. We were able to check out via text and be on our way without hassle. Plus: there were extra rolls of toilet paper, tissue boxes, and towels in the bathroom cabinet. I took note of that the first night, because I'm not a fan of having to request a roll of tp one at a time from the front desk or tracking down any other staff. Con: really wish there was a small gym. I would have appreciated even just a small fitness room to access dumbbells for a workout. Con: having to pay a daily rate for parking. I understand that a lot of hotels charge for parking. However, this was the first time that I've come across a parking fee on top of a daily resort fee.

This place ruined my vacation. Roaches everywhere!I booked 2 double bed rooms for my family. When I arrived I was given one double room and one single room with a fold up twin bed that had been rolled in. The bed had roaches so I called the front desk and asked for another room. They sent "ecolab" to the room and later told me that they didn't front anything... Room number 2 had the same problem. At this point, I spoke with a manager who told me that "it was impossible for both rooms to have an infestation". So I asked her to have one of her employees to come check the room for themselves. (This is after already showing her 2 videos and a photo). I get a call from my family in the other room and they have roaches too. The 2 employees she sends are completely grossed out after visiting both rooms. They call the manager to tell her what they saw (so much for ecolab) and I go back to the front desk. She has a very bad attitude and tells me that she can cancel my last night and refund the one night price. Absolutely horrible customer services and a disgusting amount of roaches.Which last the whole trip by the way. No getting away from roaches or getting any kind of hospitality here. Definitely avoid if you can.

The rooms need updating,old and tired,we changed rooms but that one was't a lot better We have been going to the Bayan for many years but not sure about going again,Alarms going off in the middle of the night,elevators not working Then if you are down at the pool toilets and gym closed and on top of that we were charged a Amenity fee of $35 dollars plus tax a day We normally stay 3-4 weeks so it works out very expensive

Gosh the ELEVATORS here are TERRIBLE. If you end up staying here due to the proximity to the main drag in Waikiki, be warned. Our room was so HOT for the Winter months. I know Hawaii weather is humid throughout the year but this was crazy. The bedroom was really small. Safety was another reason we didn't care staying here. We were put right across the way from the elevators, definitely not safe if you have kids. My favorite part about staying here is the vicinity to the beach, the zoo, and restaurants. Parking here is also a challenge. Instead of trying to squeeze into a smaller spot near the lower levels, drive to the top. There's a lot more space for the larger cars or for those who need more space to get out of their cars.

We are currently staying at the Aston Banyan Waikiki Hotel until Wednesday, and we have had a few issues so far. Despite booking a king bedroom, we arrived to find that the room had been converted into two twin beds pushed together, which was not what we expected. Additionally, the security guard at the parking garage was rude and even cursed at us on our first day. These problems have significantly impacted our experience, despite other aspects of the hotel being acceptable.

Let me start with the positive: -- The staff is great. Courteous and always willing to help. Always prompt in assisting. --- Ideal location. Walking distance from the beach, shops, restaurants, bars, and clubs. -- Breath-taking view! (depending on what room you get) -- Decent price.... which means you get what you pay for. Now let's get to the bad: -- The hotel is falling apart. It looks like parts of it have not been renovated for decades. Apparently it's a condominium hotel, so each unit is owned by a different person. So the condition of each room will differ depending on what the owner does to it. It's a flip of a coin of whether you get a decent room or a shitty one. The photos in the listing show the beautiful lobby and the best rooms, but obvoisy they do not show the bad ones. The curtains are frayed. The TV is tiny. The decor is probably from the late 70s. Even the parts that should be run by the hotel, the elevator and the hallways, are a disaster. The elevator is missing buttons. The hallways look like they are under renovation but I didn't not see renovation actually taking place. Masking tape everywhere, missing moulding, chipped paint. In conclusion, it's great if you are on a budget and don't care about aesthetics or cleanliness.

NO WATER WITHOUT WARNING DO NOT RECOMMEND THIS PLACE If you're planning on staying in Waikiki do not stay here. 1.) Water Shutoffs Frequent water shutoffs happen in this building. It's inconvenient but you get used to it, but today was the last straw. Usually there is signs on the elevator walls, or a notice stuck to each room door notifying you of the water shutoffs the day before, but today I woke up to find there was NO WATER. still as of now there is no water so we can't shower, wash, or do anything. NO NOTICE WAS GIVEN TO US. After contacting security they said water was shut off 9-4 today, gave us the contact of person in charge and they flat-out lied saying everyone was notified and water shut off is 8am-3. Not only are they lying about notifying everyone, they also changed the time of the water shut off on the day. How are you supposed to prepare. Not to mention today is my birthday and it is COMPLETELY RUINED. 2.) Elevators Elevators take 20-30 mins, even out of the rush hour ( check-in / check-out times) everyone is crammed into each elevator and there's no AC, then it stops at every floor and is a nightmare to use every time. 3.) Laundry Laundry is located on every floor, but they often break and just the day before the dryer I was using wasn't warm inside and our laundry was still drenched! Not to mention the money doesn't get returned to you. What a scam! 4.) Recreation facilities If you're planning on using recreation facilities while you're on a vacation stay away from here! The only thing working is the pool. The hot tub has cockroaches crawling beside it which would put any one off entering it. Sauna is closed and is likely to not reopen anytime this year apparently! 5.) Fire Alarms How could I forget the noisy alarms that go off! Last week a fire alarm went off at 3:30 am in the morning! As you get used to the alarms you realise there is no need to go down to the lobby every time and just stay in the room, but I feel bad for the people that woke up and went all the way down. The alarms go off on the middle of the night, early in the morning, afternoon. Can't even take a phone call or get good sleep without being interrupted by them. There's so much more but this should be enough for you to reconsider staying here...

One of the places Ive always enjoyed staying at when I'm vacationing to Oahu. Very friendly staff, clean rooms, great view and relaxing environment.

Waikiki Banyan Condos 1502-2 https://abnb.me/3LIIrnN2Eqb Just finished a 2 week stay in Tower 2, Unit 1502 and the unit was newly remodeled with everything one can imagine you would need. On this trip, everything was brand new, appliances, furniture, linens, and some beach accessories were still wrapped in plastic. From all the comments in the Facebook groups and discussion forums about accommodations in Hawaii, if you book your room at the Waikiki Banyan through Aston Hotel Management, expect to pay $30 daily for parking and $25 daily resort fees. So, $55 plus taxes daily will be added to your hotel bill at checkout. Also, you get whatever room is available in their hotel pool so not necessarily the unit in their photos. Booking through AirBnB, FREE parking is included, no resort fees and you get the unit exactly what you see in their listing photos. You get to read feedback about that unit and owner as well. I suggest booking through AirBnB directly with the owner or their property manager and get a better value (like this unit).

I feel like the rest of the recent reviewers of this establishment. I feel like it was a bait and switch based on the photos that were on the website. The price is cheap enough but you get what you pay for. Let's start in the kitchen, everything is outdated. The laminate countertops are stained, the barstool had a nasty tear where the foam was coming out of the chair. It's big enough just needs a lot of TLC! The main living area, same issue with the sleeper sofa as other had. Looked very sketch. Only the couch and one chair to sit out. Very outdated "island" looking furniture. The bedroom area again was huge bed was hard as nails and the linens are paper thin almost non-existent. The bathroom area is just plain small. We did the pool and like others said, a bunch of unattended kids there. Absolutely no shade, so we baked while waiting for our rooms to get ready. Kids all hung out by the small stairs into the pool and had to be asked repeatedly to move so we could access. Definitely will not stay here again!

My boyfriend and I planned this trip through Delta Vacations. Don't determine your stay based on the nice stock photos of the rooms they have on its website. Our room was outdated in every aspect. The couches were stained and the material was fading. You can tell someone sat on the couch with their sandy and wet clothes for however long this building has been up. This was a free upgrade btw. I wonder what our initial room looked like. I'll let you know too before you check-in that there is a resort fee that's about $30 a night for things that you would assume a hotel would consider to be included to make a comfortable stay... like an AC or rooms cleaned every day or anything you'd expect from a hotel. Included in this fee was a PlayStation 3 that's apparently in every room but ours. The sheets didn't reach the bottom of the mattress and when I attempted to tuck it in there was a 47 Brand hat sticker that was under mattress and a bra under the bed, which skeeved me out to know someone else recently stayed and that it wasn't cleaned thoroughly. Mattress was uncomfortable too. The lamp was not sturdy and the carpet was stained. Since this is a condo owned and the owner dictates how he or she wants to present the room I'll let you know that it's room 3205. If they give you a free upgrade to room 3205 just kindly say no and see how bad it can really get.

The 1 star is for Tower II, room 711: totally outdated and needs a complete remodel. Not sure about the other rooms, but didnt even bother to ask. It was disappointing to stay in a place that was uncomfortable, especially for my wife and kids. I'm not one to complain about where I stay because I can literally sleep on the floor, anywhere, but this was more for my wife and kids. They were not too thrilled with the room booking and I wanted to make sure they were comfortable. If I could give at least a 4 star for customer service, I have to say though, Kelly and Doug at the front desk were very helpful with our concern and very understanding. We ended up across the way at their other property - Aston Waikiki Sunset after canceling the rest of our stay at the Banyan. Just stayed one night at the Banyan. The Sunset is very much updated and a much more comfortable place to stay. The only reason why were able to identify the Sunset was a better place to entice our change is we went to visit my brother-in-law who booked at the Sunset. My kids were excited after finding out about the change and thrilled to stay somewhere else other than at the Banyan. Please, please, please make more of a conscious effort to update the rooms to prevent discouraging reviews, especially Tower II, room 711. We were bamboozled by the pictures posted. Thanks for taking the time to read this review!

Room is very old. Sagging sofa cushions. Sagging bed. Scratchy comforter. They all need to be replaced. And rude customer service. It feels like they want to immediately end the conversation. Doug, a front desk staff was condescending and even hang up when I was explaining how the room was. Was promised to be given a new room but they never did. Carlton and Jasmin from front desk were the only positive reasons why I'm giving two stars. They're super friendly and cheerful.

Location, location, location and more location! Great price to be so close to sunny and sandy beaches. We enjoyed our stay for many reasons. Mainly I love the accommodations that this hotel offers. We went out to eat but we also found that with a fully functioning kitchen and dishes to boot we could go grocery shopping and save a little bit of money eating in. When you spend all day on the sunny Hawaiian beaches it makes sense to come back and stay in and just eat and watch a movie. And they have a great selection of movie rentals that are free for hotel guests. They also have a rooftop barbecue grill and pool but we didn't spend much time there. Parking is ample and affordable. We had a great view of diamond head and the island. I think we were two blocks from the beach and so we didn't really need a rental car but it was already done. I would recommend this place for the look the cleanliness and the prices.

Would not recommend this place. Stayed on 37th floor with my adult kids. We were told the unit had a kitchen with all the supplies, barely, just the dishes and cooking pots, no salt or pepper or any type of seasonings. 2 rolls of TP for 2 1/2 weeks.... TV ready to fall off wall, bedroom sliding doors broken and would not close completely. Told not to get ANY sand in the unit? (This is an ISLAND and the hallways all had lots of sand obviously. We were told there was laundry facilities on every floor..not so, and it was more like every 5 floors and only 1 washer and 1 dryer. Fire alarms and evacuating buildings - 3 times in one week... 37th floor and 4 knee operations and back issues (did not work)!!! 2nd week, I was getting dressed in bedroom, 37th floor and I looked up to see a DRONE in the window watching me!!! Took pictures and reported where the drone returned to.... NO RESULTS!!!! I was told it was a Resident...THERE ARE KIDS IN THE BUILDING!!!! Kids were allowed in the Jacuzzi, transients allowed to harass residents and panhandle on property. I will be discouraging people from staying here as we paid a pretty high price for lack of privacy and accomodations!! Update: It's been 2 weeks and Corporate has still not responded to numerous requests for a copy of the police report and explanation for a drone being allowed to spy on residents via remote drone. This needs to be reported to Homeland Security since the Aston Banyan Management does not take it seriously and is in violation at this time.

One of the best hotels ... room that we got was very clean had everything we needed.. refrigerator needs to be bit clean. Staff was very nice but needs a little smile Everything is so close to the hotel .. (beaches, restaurants and shopping )good luck .. keep up the great work!! I will definitely stay at this hotel again

I was actually staying at an AirBnB here but Aston takes care of the common areas. Short story is, from my experience with their front desk it sounds to me that the staff doesn't give a crap about anything. The Banyan is nice but if you want to stay here go through AirBnB, don't go through Aston. Long story is I had called the front desk for a refund on the coin operated propane grills by the pool. I was not overly upset or yelling or anything. The guy hung up on me, which I assumed to be an accident. When I called back the guy at the front desk told me to wait for security to come and check it out. After 10 minutes nobody called so I called again. This time the guy said I need to go to security. Confused, I asked "Oh, was this what you told me to do the first time?" He then raised his voice and said "No! Security is watching on the video so I don't know why they are not going. You need to go to their office!" Before I could say anything he just hung up. I wasn't yelling or being sassy at all because it was just $2.00. I just wanted to get my money back and wasn't that upset. There was no reason for him to lash out on me. In retrospect, it sounded like complaints about the grill is a common thing and this guy gets irritated by these types of calls. I have to wonder if the first time he "accidentally" hung up on me if it was intentional. Thank god I went through an AirBnB and don't have to deal with this jackass when I checkout.

The Waikiki Banyan is actually a condominium that owners submit their units to the hotel or any number of rental agents. I used to stay here in the mid 2015-2019 and it was super clean, safe with workers cleaning the hallways and elevators. The security was the best in all of Waikiki. But some new owners fired all the good hardworking staff and hired the cheapest contract staff. Now the elevators have missing call buttons, the hallways and parking lot is so dirty and dingy. I really feel unsafe and tell everyone I know to stay elsewhere. Anywhere but the Waikiki Banyan. The Aston does the inside of the room so they are not at fault for the common areas but if you dont have clean elevators, clean hallways, good security and its not safe then forget staying there.

We chose this place because we were traveling with our kids so we figured a condo would be a good way to go. We'll have access to a full kitchen and enough room for 4 people. I decided to book a Deluxe 1 Bedroom with sofa bed and Ocean View. However, when we arrived, the room we got was a dilapidated room that was probably never been updated since the 70's. Very old, worn down carpet with holes, laminate counter tops, dark and depressing overall. The view was City view with a tiny bit of ocean. I realize we're not at the Royal Hawaiian but this room is just ridiculous! I called the woman at the desk immediately to ask for a better room since this is nowhere near a Deluxe or Ocean view room. This room is nowhere near the pictures on their website. She replied that it's because the rooms are individually owned and are not updated equally. But she agreed to move us to another room. The next room was more recently updated but still not an Ocean View and the sofa bed was being held together by plywood!!! I couldn't believe it! See photo below. So my husband and I went back to the front desk and explained our situation. This time, a very helpful man named Cliff was at the desk. I showed him that I booked an Ocean View room and what I expected based on the pictures on their website. He looked confused as to why the other woman placed us in the room we had. He then made a few entries on his computer and moved us to Tower 2. Finally, the Ocean View room we paid for!! It was the exact room they featured on their website!!! Thank you Cliff!! Moral of the story, this place is still a decent place to stay for families but you may have to fight for what you actually paid for. The units are not equally updated so it's a bit of a gamble.

This a bait and switch as others have stated in there reviews. The pictures are not even close to what we got. Our trip began on August 14th to August 24th. We stood in tower 2 which is the Mauka tower room 609. We rented this, because it was a condo. They didn't tell us it is run more like a hotel. The pictures on the web site show a washer and drier. There was no washer or drier just an open space with the connections in the wall. We called downstairs and they said no units have washer or driers. The queen bed was the worse I have ever slept on. Literally felt like cement. The pillows were small and flat and useless. We ended up buying our own pillows. Sleeping got so bad we decided to pull out the sofa coach just to find the medal frame is broken. We were able to get off the little mattress and put it on top of the cement mattress we had been sleeping on. There were several cockroaches running around the room. The unit is air conditioned, but the AC unit is in the front room only. The bedroom was hot, so we had to go buy a fan for ourselves so we could sleep. The key was a sliding card which would only work once out of every 5 to 8 tries. The room faces the rear mountains and a parking lot. The chairs and table on the lanai were rusted and the netting on the bottom of the chairs were ripped, so we didn't sit outside at all. The ceiling has a water stain running down the middle and there is only one small dresser with 3 drawers. The shower had a shower curtain which would get sucked onto your body as you showered. The 4 elevators never seemed to come, so we took the stairs most of the time. The handles were all loose and the overhead stove fan blows back into your living room. The room came with a small TV and a PS3, yes I didn't spell that wrong a PS3. The sofa couch was horrible to sit on as well. This is an old place which is not sinking in any money. We will not be staying here anymore. The only positive thing was the service at the front counter by a blonde haired female. The rest of the staff was horrible. As they say you can put lipstick on a pig, but it's still a pig.

This place is a dump. Classic bait and switch. I reserved a 1-Bedroom deluxe Ocean View Room. based on the picture in there website. When we checked in, we were give a standard Mountain View room. The next day, called the front desk since I knew there was a mistake. After several hours of waiting, we did get an clean view room. However it looked nothing like the picture on the website. I was told that I was upgraded to an ocean view room. No, I reserved amo paid for an ocean view room. I was told that each room is privately owned and the owner decorates as he/she pleases. This is bs, Tower 2:which is where we were placed is the lesser tower. Tower has the rooms we paid for.

Pool was closed, no communication at all why it was closed. Waited at the pool area and called front desk and they stated it should be open but it was locked. Sauna was locked, so called the security to open it. When she came down, she stated that the pool is closed till 12:00PM. When she opened the sauna, it was out of order. Bummer! Was not able to enjoy the amenities at all. Also, when we checked in, all the shampoo, body wash, and conditioner we're all empty. Other than that, the view from our room is fantastic! Enjoyed every bit of it!

Room #2-1601 The room was poor condition at best. The couch and pullout sofa were absolutely filthy - you'd feel safer sleeping on the balcony, which I did. Plus, the springs on the pullout were almost at breaking point... I only weigh 150lbs, fyi. The other two double beds seemed status quo, though very well used. We were not able to use the hot tub (jacuzzi) as they had it closed every night for service. They said a light was out in the main pool area which somehow made the detached jacuzzi inoperable at night. During the daytime hours it was flooded with unattended children and underage partiers. The location was nice, only a 5-7 min walk to Waikiki Beach. The price was also not too bad. Cliff checked us in, he was very kind as well. Parking was $150 extra for the week, not so bad. The parking garage however was horrible; limited parking, jammed and small with hardly space to navigate. Bottom line... poor room, prime location. Would I stay there again? No.

The particular unit that we stayed in was older, not that it mattered to me except for the fact that it seem like the mattresses were as old as the unit! It only took a few days for my back to start bothering me and my poor guest sleeping on the pull-out bed could only toss and turn the whole time they were here on on a squeaky mattress that should have been tossed long ago. Also our bed was two twin sizes put side by side. The outlets on either side of the bed also do not hold a charger or even the alarm clock. Our AC unit smelled like mold and had the clean filter light on. I looked inside the vents I could see there was mold inside, maintenance WAS really fast to come in the very next morning and dust it out. He had sprayed some stuff in there that unfortunately made some chunks of mold come out over the course of a week. Called him after the next week to clean it again as the filter had its clean filter light on, and there was still a little funky smell coming from it. In this particular unit the AC did not ventilate well through both sides of the room. It's located in the living room area just outside of the master bedroom, luckily we had a boogie board that we propped up in front of the AC unit so we can cool off the room. There are four elevators but they there is still a wait, esp when just one was closed. So you should definitely anticipate a wait time as the stairs seem to only be a fire exit. The pool is perfect for kids as majority of it is a shallow and there's one spot where it gets down to six feet and the rises back up to four ft. There are various times where the pool is full-luckily my room overlooked the pool so I can see when it's busy. There are two hot tubs, one is supposed to be hotter than others but I have found that sometimes neither of them are very hot or the 'cooler one' is more hot than the other. But maintenance for the pools is excellent with cleaning and refilling except for it's taking them about a week to change out a bulb (which was the hotter hot tub. Luckily it's available during the day but they do close it off just before the sun goes down-because of the bulb). There are ample reclining seats around the deck of the pool area which is all fenced in as well. And a shower to rinse off before you get in the pool although; you don't see anybody using it which I'm sure is aggravating (to those that maintaineding the pool areas) as there's often sand in the bottom of the hot tub. There is a sauna which requires a key, our room did not have one but they were quick to give us one at the front desk. One of the downsides to their sauna was their light was out (in the sauna) and the door has a tendency to swing open from the drafts from the windows just outside of the sauna. Be sure to wedge a towel in there so your door will actually stay closed. And sadly some trashy people decided to carve their names in the wood throughout the sauna. On the plus side they have all the nails covered so you don't have to worry about burning your backside on any screws. The balcony has a very nice and is covered with a fake grass turf but never gets cleaned. While we're mentioning cleaning at one point I did ask the front desk if we can borrow a broom and a vacuum. Which I heard nothing. We do have housekeeping that comes in every week, but it would have been nice to at least have a broom or a vacuum to clean the room once in awhile beyond housekeeping. I enjoyed having a full size kitchen, although the light on the microwave hood range didn't work and the fan only seemed to have one setting which was high at least. The fridge doesn't seem to hold its temperature very well as I've had Frozen eggs from my fridge once in awhile, and it is an older fridge. The bottom shelf in the door always falls out as well no matter what you put in it. Laundry is located at the end of our Hall not sure how it is for the other halls. You will need quarters or to download an app to do your laundry. At least the bathroom area was a remodel. Plenty of closet space with hangers and a dresser. There's no TV in the bedroom, but the one in the living room also had an older PlayStation. (Never checked to see if it had any games on it) The front desk and security for the parking seem to be on two different pages when it comes to their parking passes. Security is incredibly inconsistent in the pool area as far as enforcing the pool rules some are very good at it and some don't even bother. On the plus side you only have to walk a block to the beach. You might as well keep your AC unit on all night, I wanted to sleep with the windows open one night but noise echoes too much throughout this area for me to get any sleep. They do have a play area for the kids unfortunately it's still blocked off. Parents should know that the zoo isn't a far walk and their whole playground is totally open! They do have areas in which you could barbecue with lots of seating and a spot for playing tennis-no net.

Former tenant, and overall my time at the Banyan was pretty solid. Just leaving this review so maybe somebody can get me some clarity on parking. Every Monday for almost a year I pay to park in the lot, which I have come to understand is not managed by the hotel. Today I was told that I cannot park in this lot because I'm not a guest, although the parking lot is public according to the front desk. The parking lot attendant was extremely rude, and wouldn't give me a good answer other than I'm not a guest, the policy has always been that way, which if it has, it hasn't been enforced well. When I called security to ask for more clarity I was told that man was his supervisor so he couldn't do anything to help.

For the money that we have spent here, it wasn't worth it . The place looks really old, the hall carpet is so dirty, this place haven't heard of steam vacuum, the baseboards were ripped off the wall. Stepped in our room,and at first I said it's decent. As I explore the whole unit, I seen the rusty door handle of the refrigerator.I don't know how old refrigerator, the door of it looks as if they tried to spray paint it. The lanai sliding door seems to be from the time this building was built. There was an a/c window unit that cools the whole place .You look up and you see a popcorn ceiling, which tells you much about the age of this building . The sliding doors that gives the privacy for the room are falling off the track..The beds were full size bed from 1980' with the legs attached to the box spring. The sheets looks like it was from 1950s. The pillows were really cheap pillows because it does even support your head... I sat on the toilet, and I could feel me sitting unevenly.. The shower tub feels like I was going to fall through the floor.I had to do it quick because it was moving whenever I step on it... The bathroom sink was really old.. you can obviously see the fresh caulking on it .. I tell you what, I will never shower here again.. Their pool was so uninviting, just plain, the lounge chairs are old, some of the straps where detached.. Don't come here, put a little bit more money somewhere else . Read the yelp reviews, but be very careful on reading them, I write my reviews to make sure to help others about the establishments..and I write them base on experienced..

HORRIBLE JUST HORRIBLE!! First day I complained about the moldy weird smell in the room,front desk wasn't friendly and had a irritated look when I was explaining to them about the smell,outdated room,pull out bed was so uncomfortable you can feel the springs. NEVER AGAIN! They really need to train for better customer service for their employees.

Me and my family checked in the hotel at five there is only one bed I went down to the front desk told them no problem they gave me blankets and a pull out bed and made me bring all the stuff up by myself I wife is visually impaired and I have a disabled son and two young kids so I had to do it by myself very unhappy and the maid service was terrible customer service was terrible would not recommend this place at all

Aloha, The staff were helpful and courteous. Our suite was clean and we had a unobstructed view of the ocean! We had our meals out in the lanai each day, which was very relaxing! Housekeeping came everyday and performed their daily general cleaning. She also, replenished our coffee. The parking we paid 7 days in advanced so it was $60 instead of $70 for 7 days, which is cheap! Overall, I would definitely recommend this place, not bad for the  price considering the close proximity to the beach! Mahalo

I wouldn't stay here again as it is too dated and having visited several other hotels during the week all of them (4) looked much better. The room was okay and fit our needs for the week, the staff was nice, but the room isn't what is shown on the website and was in the need of a deep cleaning. The pros were, we were comfortable in our room, AC worked, fridge, stove oven etc. The location is perfect, but a tiny pool, no gym, no real amenities etc. Means I'll pass next time.

Directions are parking is a hassle. The hotel shares the building/parking lot with a condominium. Hostess at the desk gave us the wrong key to our room. Common areas looked worn down and out of date. They do not have an ice machine which I think is a pretty basic amenity a hotel should have. Definitely save your money and stay at an actual hotel.

Hands down this property is the best place to stay in Waikiki Beach! Every room is basically a one bedroom apartment with a balcony and some great views. The kitchen is fully loaded with a full fridge and oven. Literally one block from the heart of Waikiki Beach. Tons of restaurants within walking distance. Great pricing and the staff was awesome. Jennifer the GM knows how to take care of business travelers and Jonathan at the front desk went out of his way to help with local suggestions and amenities I will definitely be back. Such a great place for the price!!

This hotel is close to the beach, about two blocks walk and if you choose to to have your room with ocean view it isn't bad. (See picture) other than that the hotel doesn't really have much else that would make you want to stay here. The rooms are old and outdated. The beds are hard (non pillow top) you can feel the bed springs. Carpet had stains. Stains on the popcorn ceilings and don't even get me started on the shower. They offer laundry on every floor but you have to pay for that. (Quarters only) They have bbq grills to use by the pool but you have to pay for that also. (Again quarters only) They offer parking but yes you have to pay for that. $20 a night. But it's my fault, I should of chosen to stay at the Hilton or Marriott but I didn't because I wanted to save a few bucks but this hotel was a little pricey also. I get it, it's Hawaii so things are a little more expensive so I'm giving it two stars.

I visited here in Dec.2017. In this time the BBQ regulation was changed. When the heavy rain come they declare the BBQ close. Even if the weather has recovery, they never change their closing. Take care guests who visit here in winter. In winter always heavy rain come. You must use the in room oven.

Elevators take forever. They'd prefer you to use the stairs. All the rooms look different so you might get a good one or you might get a bad one. Kitchen utensils provided were trash and didn't work. Housekeeping left dirty gloves on the bed when they cleaned. And we tipped her before noticing. Doors between rooms fall off. They close the pool too early. Parking lot is confusing and they check every car before entering so it takes forever to get in and actually park. You have to pay with quarters and reserve BBQ's before using them. I don't know many people that have quarters on vacation. Staff is nice though. 1 washer and dryer for the whole floor. Good luck using it.

Great location if you don't feel like driving in waikiki. Walking distance to restaurants, beach, zoo and aquarium. Excellent view of Diamond Head and the mountains from our room Condo was outdated specially the carpets. Would be nice to have it replaced. Looked like it has not been replaced in decades. Have possible bed bugs. My friend woke up with a huge swelling on her arm. Elevators were always acting up. And their food shop at the 6th floor just closed on 11/14/2018. Wish there was free breakfast like their other Aston location near the beach.

Management took there time to listen, communicate and cooperate. My overall experience I would describe as a comfortable place to stay.

If i could give a 0 star, i would. My husband booked a room months in advance for our family vacation. I called last night and this morning to see if we can check in early and the person on the line said he doesn't know and that we have to go in person to ask the front desk. We got there 10am this morning and was informed that guests checks out at noon, then they have to clean so try to come back around 2:50pm. We tried checking in 11/7/22, 2:55pm, lady said someone from housekeeping doing room quality check and will take about 5 mins. 3:07pm, she handed us a key and few seconds later she took it back saying there is an issue with room, she need supervisor help and that she just started her shift noon and didnt know what was going on. I asked her how long will it take since we have a luau to attend to and she said she doesnt know. While waiting for update on status of our room, a couple came back and notified front desk that the room they assigned them is being occupied by another family. Staff were confused like they dont know whats going on, supervisor was no where to be found. I asked the lady in front desk about our room status and im already annoyed since now we have to rush and drive to luau and we still dont have a room. I asked how much longer do we have to wait and if i can talk to a siperbisor. I was surprised when she told me in a rude tone of voice that she can cancel our reservation, hold our stuff while we look for airbnb where we can be happy with service. At that point i lost my patience amd ask for a mamager's number. She handed me a card with Chris name on it. I called him, informed him of the issue/problem/complain and all he offer was to waive $25 fee per day of our stay. Im still in search of higher managent number. Terrible room, disorganized system, rude staff, poor customer service. I will post reviews on google, bbb and other sites to warn/inform other consumers. Not worth paying.

It's too bad that I can't do negative numbers because this was by far the nastiest, smelliest sorry excuse for a hotel room I have ever had the displeasure of staying in. When I complained to the front desk, I was told I was in one of the better rooms and there was nothing they can do. OMG. This place needs to close down!!! We booked it for $159 a night and when they found out that we were military they charged us $330. BUYER BEWARE!!!

My reservation was1 Bedroom deluxe ocean view. When I arrived at the hotel I found that the room assigned to me did NOT have an ocean view. After I complained at the office they gave me another room with a partial ocean view, which was NOT what I had reserved either. When I asked for the floorplan of the building and I looked at the location, I realized that NONE of the rooms has an ocean view just a Partial ocean view.The building (Tower 1 &2 ) is Not facing the ocean. Its facing the Diamond head and just a corner has a PARTIAL ocean view ( rooms ending in 13&14 ) In addition to this, the photos of the furniture shown on the website are not real either. I visited several apartments of other guests that allowed me to enter their interior and the furnishings were almost the same and none of them were similar to one promoted in the photos. I have to point that I paid a higher cost than the other rooms since I thought that I would have a better quality of stay with an ocean view and NOT parcial. In conclusion, They are promoting a type of room that they DO NOT have and fooling clients like me that were impressed by photos and information on your website that does not match reality.

The Banyan is a great place to stay, but I think they have gone a little over board, they closed the pool area the only place where there is lots of chlorine and that is what kills the virus, should make everyone get in the pool. Just looking across the street at the Waikiki Sunset hotel and there is people in there pool. The play ground at the Banyan is still open.. They are advertising a staycations for the locals, but why would you come if you can't use the pool

If you're looking for a hotel that provides a full kitchen & a decent size of living space. This is the place to go! Customer service that we had received during checking in, our stay & check out was superb! They have a heated pool, jacuzzi, BBQ Grills, tennis court & play ground. I may like to add I prefer the pool to not be heated during the day since Hawaii is already hot. Our whole family got sick after the pool. I think it was due to too much chlorine in the water. Some got fevers the next day of swimming & ear infections. This hotel was a bit more strict when it came to amenities. If you did not return a towel that you checked out you'd get feed $25 per towel to your bill.. understandable but weird. Very convenient location for a hotel, lots of food places around in walking distance. Cozy rooms, we had five rooms each decorated in its own way. Some rooms outdated than others. But for the price it's decent w/ everything it comes with.

This place was such a false advertisement. I got a deluxe ocean view room because the picture on their site looked great with beautiful full ocean views and nice furnishing. Instead I was put in a room where the ocean view was obstructed by large buildings so it was more of a partial ocean room and the furniture was old and ugly and way outdated. Not to mention uncomfortable. The TV didn't work and there was no guide to explain it. The remote was sticky (how gross) and when I woke up and turned on the lights THERE WERE ROACHES!!! I felt disgusted and hope to God they are not trying to come home with me. The toilet ran all night and the bathtub did not drain while we showered. This place is awful and I paid a lot for the room. I would not recommend staying here. The hotel staff explained there are different owners in the building so perhaps there are better rooms, but it is a gamble.

My Husband, Son and I just got back from a week stay here. We liked being on the 33rd floor Tower 1 with a nice view of Diamond Head and some ocean. I think our room was 3301, not sure but it was the first room around the corner to the left after getting off the elevator. It was a nice room although smaller than what it seemed in photos. There were 2 cabinets that were locked on us in the kitchen so did not know what was in them. Probably pots and pans to use for the oven which we could not find. All we had to use were glasses, mugs, bowls and silverware. As I stood out on the balcony I noticed rooms in the other tower to be much different. I guess each room is individually owned as every one is decorated differently. Some have nice ceiling fans, different kitchens, etc. We did not have any beach/pool supplies on our balcony to use like I saw on other balconies. One had chairs, mats, an umbrella, etc in the corner. We ran out of soap, shampoo, conditioner after the 3rd day and requested more which they gave us. The pool was poorly heated as when we booked our stay here it said heated pool and 2 hot tubs. One of the hot tubs was out of order our entire stay there, don't know why but some guy said some kid was messing around with one of the jets and broke it. My Son tried to sit in it anyway and was snapped at. Don't know why they wont just let you sit in it and not use the jets! We now know why the pool/hot tub is closed promptly at 9. My Husband and son were in it until told to get out by security. Upon getting out they noticed cock roaches and centipedes coming out from under the deck and entering into the water. They were sitting in the hot tub next to a dead roach floating around and a centipede. They were starting to come out in droves like they live under the hot tub deck and come out at night. The mentioned it to the security girl and she said they fly too! Yuck! They know they will get lots of complaints if they kept it open later. There was a huge wind storm the night before we left and all the doors and windows rattled away all night. You can hear the roosters from the zoo every morning and sirens all day and night. Honolulu does not sleep!! I might give it another shot in the other tower that is directly facing the ocean as there are a couple of ugly buildings to look at,,one that lights up the entire city at night with it's extremely bright outdoor lights. It lit up our entire room at night, thought we needed sunglasses! It is obnoxious..you will definitely see it when you are there! I wish they had a nice breakfast place..just a walk in coffee shop next to a little convenient store next to the garage. We might try again next time we are here!!

We were lucky to receive a decent 1 bedroom unit with full kitchen. 6th floor outdoor pool. This property is close to everything in Waikiki! Beach is only 5 min walk!

Not impressed with the welcoming from Front desk upon check in. Customer service needs some work, however the rooms are decent they've got kitchenettes so you can bring food and outdoor grill on the swimming pool level, bball courts. The pool is decent & there's a hot tub. Walking around Waikiki is just around the corner and is conveniently located around shops. Despite the unprofessional greeting by front desk upon check in this was a nice place to stay at

We have stayed in the Banyan for many years and this year was our worst stay ever... Elevators remain broken for weeks on end and when able to get on they are so overcrowded I feel Covid everywhere. They have filthy freight clothes on walls of elevator that have been up for years which reek of germs and filth. The parking garage has made the price so cheap to invite guests staying at outer hotels that when your enter or depart you have lines all the way and blocking street to get in... While here our vehicle along with others was broken into and vandalized. The rec deck area always had lounges to relax on and trees for shade not only are there no trees but there is not one lounge on entire rec deck area to sit, only by pool with screaming kids. Hot tub has been broken. Laundry room is also in need of clean up... floors are dirty with broken tiles and machines do a terrible job... Sadly this trip will be our last.

This was one of our first big family trips. I had just graduated high school and we booked a family suite at this place. Although it was well over 10 years ago, it looks like they are facing some of the same issues. It was the most disgusting motel room I had ever been in. The bedding, curtains, and carpet on the floor were dirty and disgusting. We sat in there and didn't even want to unpack for fear of getting bugs or a disease on something of ours. It was so run down looking that we immediately called the site with which we had booked the place and demanded we be transferred to another location. Glad we got out of there fast!

When you need any help, the reception desk advises you to got to security and then the security tells you to go to the reception. It keeps going back and forth. They don't offer any help at all. The security doesn't care and the receptionist is too busy putting on her chapstick on. Would not recommend at all.