Aston Jember Hotel & Conference Center

A good hotel to stay in Jember, as it has a good location, not too far from alun-alun. The rooms have a nice ambience, and the beds are comfortable, and the bathrooms are relatively clean. The towels we had are slightly stained though. They also have a variety of amenities, such as swimming pool and gym. The breakfast also has a nice variety, although the food quality could be improved overall. The staff here are helpful, but could be friendlier to improve the overall hospitality experience.

Pak Wahyu Ari Saputro, Stay at your hotel on Dec 9-11, 2025, overall need many things for your review. Start from check in that according to your front office staff i will get the room with no windows. I'm surprised there is a 4 stars hotel selling room with no windows. Despite I could not stay in that kind of room there were no information about the reservation. I ask for another room as I could not stay in that kind of room. The staff offer another room but had to pay extra. I object if have to pay more. After tough argumentation he agree to give the room. Another thing is he said repeatedly that I could only check-in at 2 PM as per regulation. As i came to the hotel at 10 AM, I understand the check-in regulation but it got annoying because he said repeatedly as i also very tired after 13 hours train ride from Jakarta. I do wait until the time but during the waiting i see some guess got their room directly. I didn't ask just sit in the lobby whereas they can see me clearly waiting. Another thing that it hard to accept there is no attention enough for the guess needed. I ask for the bath towels as i found there were not at all when i took the shower. Call the staff to send it for 3 times for more 30 minutes there were no staff came to bring it. I need to go downstairs to the receptionist to ask the towel and pick-up by myself. Although after that, your staff send fruit platter for apology. The room is also need good maintenance, the wall is not clean, the window glass has a lot of moss. I haven't tried your food this time. Hopefully It can be improved for next future. I am the frequent hotel guess around the world with night stays more than 200 nights every year. Regards, Ruri

Very good, got a free upgrade thanks to mr faiz and ms naila. They were very kind and welcoming. when we first came through the elevators, they immediately helped us with our baggage and checkin went smooth and fast

I feel very disappointed with my recent stay at Aston Jember. I booked two non-smoking Junior Suite rooms, however upon entering the room, the smell of cigarette smoke was extremely strong—clearly resembling a smoking room. There were also visible cigarette marks on the table and seating area. This raises a serious question: how can a non-smoking room have such a strong cigarette odor and visible smoking traces? When I reported this issue, the staff’s initial response was very unprofessional. Instead of offering a proper solution, they simply turned on the air conditioner and sprayed air freshener (Bayfresh). This approach is unacceptable and does not solve the core problem. Eventually, my room was changed. Unfortunately, the condition of the new room was more or less the same, though slightly less smelly. I accepted it only because there was no other option available, and by that time, I was already very upset and exhausted by the situation. Another disappointment was the limited parking area. Several parking spots were blocked with cones and reserved for a VVIP group (Pajero Club). This made parking very inconvenient for regular hotel guests. Are non-VVIP guests not equally valued? As a paying customer, this treatment felt unfair, unprofessional, and frankly, quite upsetting. Overall, this experience did not reflect the standards expected from Aston. I hope this feedback is taken seriously, as guest comfort, honesty in room categorization, and equal treatment should be basic hospitality standards.

Held High School reunion in Jember Aston Hotel, really cozy place, delicious meal and beverage, plus superb hospitality. Highly recommended. It's worth noting that the restaurant/cafe is also perfect place for business meeting with client.

Aston Hotel Jember is a reliable choice for travelers looking for comfort and convenience. The hotel’s strategic location makes it easy to access major areas in the city, and getting there is simple. Parking is available, though a bit limited for non-staying guests. Check-in is smooth, with helpful front desk staff and attractive walk-in deals. However, online booking offers may vary, so it’s worth comparing. A drawback is the unresponsive telephone line, which can be inconvenient when trying to contact the hotel in advance. Rooms are standard but clean, offering a comfortable stay. It’s recommended to request a room with a view, as some rooms face less desirable angles. The staff are friendly and helpful, contributing positively to the overall experience. Breakfast is adequate but basic, with a standard selection typical of mid-range hotels. Overall, Aston Hotel Jember provides a pleasant stay with good service and a central location. Improvements in communication and parking access would enhance the experience, but it remains a solid option for both business and casual travelers.

My stay at Aston Jember was nothing short of excellent. From check-in to check-out, the staff were consistently professional, friendly, and attentive to every detail. Their warm hospitality truly made me feel welcome and well cared for. The room was clean, modern, and very comfortable — a perfect space to relax after a long day. I had a great night’s sleep thanks to the quality of the bed and the quiet, restful atmosphere. Breakfast was delicious with a wide variety of choices, and the overall service throughout the hotel was top-notch. Whether for business or leisure, Aston Jember is a fantastic place to stay. Highly recommended, and I look forward to returning!

The hotel is great, the bed is extremely comfortable, the breakfast was also very good and the chef is very attentive to your needs, very kind