Astoria West - Luxury Rentals

I recently moved out of Astoria West after three wonderful years, and I can honestly say it was an incredible place to call home. I was one of the first tenants to move in back in 2022 while the building was still under construction, and it has been amazing to see it grow into a vibrant community. The staff were by far the highlight of my experience—every concierge, resident manger, porter, and handyman went out of their way to be kind, helpful, and responsive. On the rare occasion that I had to submit a maintenance ticket, the service was fast and reliable. Their professionalism and warmth made the building feel like home, and it’s what I’ll miss most now that I’ve relocated out of state. The amenities were top-notch and truly enhanced my day-to-day life. I regularly used the gym, co-working spaces, and the pool, all of which were well maintained and thoughtfully designed. The building placed a high priority on safety and security, and it always felt reassuring to know there were strong policies in place to protect residents and their belongings. The location couldn’t have been better—close enough to everything while still offering a peaceful retreat. The shuttle service to the train was great and it's walking distance to the 30th Ave and Broadway restaurant scenes. My apartment had unobstructed views of the East River, which gave me so much peace and tranquility, especially while working from home. Overall, Astoria West provided the perfect mix of comfort, convenience, and community. I feel lucky to have lived here and would highly recommend it to anyone considering moving in.

My husband and I moved into Astoria West in the spring of 2023, shortly after the building opened. Three years later, our prevailing feeling is sadness. Watching what was once a beautiful, well-run building steadily deteriorate has been deeply disappointing. For our first year, Astoria West truly felt like a haven. The onsite staff was exceptional, amenities were well managed, and the General Manager, Chris, was responsive and accountable - emails were answered within 24–48 hours. The rent was high, but the experience justified it. In early 2025, ownership (Corcoran) replaced Chris with FirstService Residential. Around that same time, after two complaint-free years, our experience changed dramatically. Beginning in May 2025, our apartment became inundated with weed and cigarette smoke on a daily basis: late nights, early mornings, and throughout weekends. The smoke enters through our bathrooms, HVAC ducts, internal walls, and even our kitchen cabinetry. My husband has asthma, so we immediately flagged this as an urgent health issue. We started by emailing management. Those emails often went unanswered for weeks or months, despite follow-ups. The General Manager role turned over three times in under a year, with each replacement equally unresponsive. In total, management and ownership have ignored 27 documented, calm, factual requests for deeper investigative help. The onsite maintenance team has genuinely tried to help. They successfully advocated for reimbursement of high-quality air purifiers (which must run consistently and have doubled our electric bill) and have repeatedly opened walls in our apartment to trace airflow paths - each time discovering new gaps that require gutting and resealing. We’ve also spent our own money on insulation foam, piping tape, sealant, and additional purifiers. Because the smoke primarily occurs outside business hours, no management or investigative support is available when the problem is actively happening. Maintenance also shared that another unit experienced a similar issue, eventually traced to a hole several apartments away. Clear evidence that this is a building-wide infrastructural problem, not isolated tenant behavior. Put simply, this building was poorly and carelessly constructed with deep flaws. For anyone sensitive to smoke - or likely even noise - this is a serious concern and something to strongly consider before moving in. We have tried, repeatedly and in good faith, to resolve this constructively. But we still have 1.5 years left on our lease, and we will continue to share our experience and pursue appropriate remedies until a fair resolution is reached.

I lived at Astoria West for 3 years and had a truly wonderful experience. The staff made all the difference, they were always kind, professional, and incredibly responsive. Whether it was handling packages, maintenance requests, or simply greeting me with a smile, they consistently went above and beyond to make me feel at home. Their warmth and dedication created such a welcoming environment, and I’m really grateful for the care they put into the community. Thank you to the entire team for making my time here amazing!

I moved into Astoria West three months ago and have had an amazing experience so far. The building is beautiful, well-maintained, and has a great community feel. Everyone has been super friendly and accommodating. Lenny, the building manager, is fantastic. He’s friendly, professional, and incredibly responsive. He’s easily the best manager I’ve had in my 10 years living in NYC. I would highly recommend Astoria West to anyone looking for a spot in NYC.

Nearly 3 years as a resident and I’m overall satisfied with the experience living here. The units, amenities and staff (minus the bald guy) are pleasant. The only issues are the shuttle bus being off schedule a portion of the time, the gym AC isn’t always functional (which is insane and unsafe in summer months), 1 of the 2 elevators isn’t always functional (weird considering that this is a newer building), not providing or allowing window screens despite the overwhelming amount of insects/pests that come inside from the courtyard area, and packages going missing at times (they’re usually found later on, but I did have an entire apple MacBook go missing never to be found). Leaving this feedback in the hopes that improvements are made.

* Update: There seems to be better management regarding disturbances by neighbors. When there’s an issue we get immediate email response now. I’ve also noticed the quality of neighbors has improved. When we first moved in there were a few neighbors who had no regard or respect (smoking, loud music, etc). I’ve had no issues with staff this past year (it’s our second year now). Upgraded to 4 stars. Understandably there are still things that aren’t ideal such as location, but the things that can be controlled have significantly improved (listed below). — My review after 3 months move-in. 2 stars is mostly driven by the cons/my feedback. Pros: very quiet if you're not facing 30th dr where the construction is, views, gym is fully equipped with Matrix equipment and has two studios, Package Concierge (locker system), rooftop has 7 grills and stretches across the west building, weekly/bi-weekly events for residents (trivia, poker night), close proximity to Astoria ferry, socrates park and astoria park (free yoga and market in the warmer months), 2 blocks to Costco, private shuttle to/from the Broadway NW station during commute hours but I haven't used it much to comment on it - I do know that the previous bus driver was extremely rude to residents and eventually mgmt replaced her, large parking garage - we pay $275/mo. which is reasonable for this location. I’ve enjoyed discovering small biz in the area (Tia Maria, Pita Hot) and the public library nearby. Cons: location- while we get riverfront views and the privacy of being secluded it takes 15-30 min to walk to the center of things, swimming pool is a ridiculous price ($1200 for 3 months), location is safe unless you walk north past Astoria Ferry - it starts to get sketch, a couple of front desk staff never make eye contact or greet me when I leave/come back (however most bldg staff are friendly), my hallway smells like weed 24/7 and people smoke right outside the building entrance, pool/roof gets loud in the summer time and the noise echoes in the courtyard where the inner units face (plus, there's a dog that constantly barks as if their owner leaves them on their veranda all day), packages don't all go to one place - they're distributed between the lockers and front desk and USPS packages are placed in mailboxes (this was all very confusing when I moved in, utility bills have to be picked up at front desk and they’re 2 months behind?!?, how could I forget the pet fee ($25/pet/month). I’ve lived in NYC for 8 years and have never had to pay a pet fee so I think it’s outright stealing. Feedback to management: I agree w other reviewers here that there are residents who don't respect their neighbors and cause disturbances with loud music and smoking weed or cigarettes in their unit. My friend visited me a few times said it always smells like weed here. Please enforce the rules that we all had to sign in contract. I've seen people with their dogs in common rooms where they're not allowed. Also, I'm concerned that there are neighbors saying they've seen homeless or homeless-looking individuals hanging out in our stairwell - this is absolutely unacceptable! Hire more staff - hire security guards! This bldg is severely understaffed as it is. For $4k rent I can live in a safer and better managed building that's closer to the subway station - I will not renew my lease if my safety and wellbeing continue to be jeopardized.

After two years in our last unit, we love Astoria West so much we decided to take on a bigger one within the building. At the end of the day it's exactly what we were looking for - a beautiful and thoughtfully designed apartment, incredible amenities and most importantly, a real community that's hard to find in New York. If you're looking for new friends or opportunities to socialize, you'll have no problem at Astoria West. We've been impressed with how many wonderful people we've met that live here, (a rarity in the city), and everyone goes out of their way to be welcoming and have a chat. Whether it's the pool, gym or the cafe - there's a number of "third places" in this complex that make it easy to bump into others and network. Most importantly, Lenny and his team are professionals. They go above and beyond, and anything that we've needed is addressed quicker than any building I've lived in. They're kind, thoughtful and want to help. From those at the concierge, porters, to the amenities manager Mona, people truly feel like family and do great work. The neighborhood has changed so much in just the few years we've been here, and I can imagine it'll only continue to take off as new buildings open every week and improvements are made. Socrates Park across the street, the coffee shops and Noguchi Museum all make it charming area on the river that few know about. It's a hidden gem for sure and It'll be nice to see more shops and restaurants open up on this side of the neighborhood as more people move in. There's always small things you can nit pick in a building of this size but overall, this place is home and we're so glad we've made the decision to move here. I highly recommend considering it.

Absolutely amazing staff ! Big shout out to Lenny Chris Oscar all of the front desk / building management .. now the management that’s out of the building does not care what so ever so many times I’ve contacted them about loose dogs situations & they never care to even respond back until a tragic situation occurs & then it’s all bad ! They say dogs aren’t allowed in amenities spaces but when you go to the tv room or walk past people are in there with dogs all on the couch the front of the building smells like straight dog pee ! The hallways sometimes have dog feces other than that I love this building I’ve been here for 3 years now & absolutely no problem everything is additional charge please believe the other reviews but we live in nyc everything is money what can you expect

The management company is purposely incompetent and determinedly corrupt. I rented a one bedroom for 6 months after which time I needed a bigger apartment for medical reasons, backed by doctor's letters, and they told me my income did not qualify for the higher rent. Upon getting a co-signer, they said I was breaking the lease. Did they not know I was breaking the lease when they took my application fee TWICE?????