Atala Champs Elysées

I was looking for a centrally located hotel in the Bonvoy chain that was well priced for a business visit. I was very happy at the Atala. Contrary to the review below, they immediately acknowledged my Titanium status and breakfast was free. The windows in my room opened wide and overlooked a garden courtyard. Breakfast was varied and served in the quiet lobby, although I took mine to the courtyard. My room was clean and quiet. The hotel front desk is staffed 24/7. The hotel is low key and well priced. Families looking for something simple with a nice breakfast would also be happy here. Great find!

A very disappointing stay at this hotel. Pros - Great location, 2 minute walk to the Champs Elysee. However that’s where the pros ended. Cons - The room was super tiny, so much so the coffee machine being on the window sill - Carpets looked like they were past cleaning and needed totally replacing, completely stained and tatty - Absolutely nothing like what they advertise on there own website or booking.com, these rooms look bright and airy, our room was dark and dingy. After bringing this issue up they said all rooms decor can slightly differ but the standards are the same. This room was not only completely different but the standards were shocking. - No hot water coming out from the shower. Went to call reception and the phone didn’t work! Once down in reception we addressed the problem which was apparently resolved and a text message was sent saying all was ok! However the morning after still No hot water in the shower!!! After a ‘technician’ coming up to check we were told the hot water did work only when the sink tap was running!! When it wasn’t running the shower ran cold again! After bringing this up as a complaint as surely for a room of €395 you would expect a hot shower, we were told they were sorry this happened and it was a communication breakdown on checking in. - Stuffy room in which the air con didn’t work There are a lot of negative comments on cleanliness and the standard of some rooms so I hope this hotel can take action, it has the potential to be great, as the location is perfect and if you pay you can have a view of the Eiffel Tower. Unfortunately our room wasn’t up to even basic standard so a disappointing stay

Dear Hotel Atala Champs-Élysées team, I am contacting you regarding a refund that I have not yet received. During my reservation with your hotel, an amount of 173,000 Argentine pesos was debited from my Argentinian bank card because my credit card did not work at the time. However, after verifying the booking, I was informed that the refund would be processed — but I never received the money back. I have already sent several emails and tried to call, but unfortunately, I have not received any reply. I kindly ask you to check the status of this refund and confirm if the transfer was completed or if there was any issue due to my Argentinian card.

Room was very large, clean and comfortable. Tastefully decorated. We had an amazing view of the Eiffel Tower and a huge balcony! Very close to a metro station, so we could get anywhere in the City quickly. The Atala is on a quiet street off the Champs Elysees. Personally was not my favorite area of Paris. The Champs Elysees is overrun with tourists. Excellent Service. Very nice hotel.

Hotel was great, however the billing process was absolutely appalling. I stayed in June, it took them until September to bill me. I booked the stay through my companies travel portal hence I was not concerned that I had not been charged. They then charged me twice. It took 15+ emails and 10+ phone calls to arrange a refund. Numerous emails where I got no reply or a promised call back. Having to explain the situation over and over again to each person who picked up my call. I am told it should be 7-10 days until the refund is processed, however I am still nervous. Absolutely no explanation of why it took 3 months to charge me.

I had the most incredible stay at this hotel in Paris! The views were absolutely breathtaking – we literally had the Eiffel Tower right in our backyard, which made our mornings and evenings unforgettable. The hotel was perfect in every way, beautifully decorated, and had everything we needed for a comfortable stay. The receptionist was beyond amazing, so welcoming and helpful, making our experience even more special. Everything about this place was flawless, and I can't wait to return. Highly recommend!

This time, we are a couple and booked [Sonder | Atala | Stunning King Suite + Eiffel Tower View] for 3 nights, and we also extended the check-out time to 2pm for 40 euros. In order to enjoy the beauty of the Eiffel Tower as much as possible, I went to the terrace every night to drink coffee and red wine, take photos and admire the Eiffel Tower. On the day of check-in, we arrived early and the front desk staff was very polite and helped to store our luggage until we came back to check in at 4pm. The explanation was very clear when we checked in, including the breakfast time, price, location, and other details. The service was considerate and worth recommending. The polite and attentive help of the staff made us very happy and left us a good impression. Finally, I must mention that the room we booked was very clean, tidy, with comfortable color matching, powerful shower, and amazing terrace, which was consistent with the pictures provided. We were not disappointed, but pleasantly surprised and appreciated. The terrace looks even more golden and sparkling at sunset, which is highly recommended!

A bit disappointed in our stay. First I will say that the Eiffel Tower view room was fantastic. Truly a great view and nice little balcony. The front desk staff was also very friendly and the location was on a quiet street not far from the Arc de Triomph. That’s where the positives end. Our bathroom had a very bad odor to start; either the toilet or the shower drain. It improved after the first night and after using the shower so perhaps a drain issue. The carpet in the room was not very clean and could have used a shampooing or at least more rigorous vacuuming. I wish hotels would get rid of carpet all together as it is not sanitary. We wore the slippers as to not walk on the dirty floor or carpet. We also had many ants on the floors both nights. We called the desk and all they could offer was for someone to come vacuum them up. No ant trap or anything. The coffee and water machines in the lobby were helpful but the coffee machine was out of milk and therefore out of any options containing milk both days. We did not eat the breakfast at the hotel but saw ants on the buffet breakfast table. There is also no bar in the lobby so you can’t get a cocktail or anything special. I think this hotel has a lot of potential and excellent Eiffel views but needs to make improvements. Overall I give this a 3/5.

My now hunny and I stayed her for our Wedding and Honeymoon! We had the Eiffel View and it was so perfect. The Eiffel Tower was closer than the pictures I saw online and I woke up and went to sleep with the amazing view of the Eiffel. We ended up taking some self photos after we got married and they turned our amazing!!!

Loved the location being to close to a shopping district for me. Staff was very friendly and welcoming at all times, which could be a hard find at other places. It was surprising to find that the bathrooms of the hotel was spacious like other hotels. It has been difficult to find large bathrooms in many hotels in Paris because they're so tight on space. The one downfall was the fact that I could not find a towel rack for my towels that I reuse. Another note is the tassels at the door. Love their code for the burgundy red, do not disturb and their olive green as a go for cleaning. Leave your key in the slot to get the electricity run, stay green! I also appreciated the fact that the doors are locked during later hours which may have started around 10 PM. In the event someone just comes stumbling in, they can't really get in unless the staff gets up to physically open the door.

Great Location central the great shopping district and metro .Staff was helpful during my stay and the Hotel is really quite day and night. House keeping kept the room clean and the heat was pumping the entire stay which was a plus because outside was freezing. I have no valid complaints with the hotel just Hotels.com for false advertising Free shuttle and the switching up the pricing. Other then that very nice establishment.

Worst hotel experience I've ever had horrible service it's as if toddlers ran a hotel. There late checkout policy is to have the police escort you out along with verbal assault. They will not be open much longer. DONT STAY