Atelier Antonia Sautter

Literally the most beautiful atelier in Venice, this is a jewel box, a carnival for the eyes, a tiny, perfect space stuffed with stunningly rich velvets and silks, embellished with silver and gold, and dripping with jewels. Whether you need a truly glorious costume for carnival, a knockout all-purpose kimono reminiscent of the Belle Epoch, or a vibrant pair of embossed velvet gondolier slippers to wear as a statement piece with jeans, head here first. The handbag collection (glittering with golden Venetian motifs) and magnificent costume jewels are not to be missed.

The moment we walked in me and my mom were talking about how beautiful the masks were and my mom had told me that the masks at this store are more expensive compared to other mask shops. Before my mom could finish her sentence and say the reasoning for them being so expensive is because how beautiful they are, the worker had re opened the door as we were walking out and she said to my mom “ yes, and you don’t deserve them.” Nothing but rude and bitter behavior also just completely unnecessary. I’ve never left a review for a place before because it never seemed important enough to do so but in this moment she really pissed me off with her attitude and honestly deserved to get smacked. Hopefully soon she realizes that this attitude will only hurt her business and not benefit her. Mind you my mother had no intention to make a rude comment seeing as before she was cut off she was going to say how beautiful these masks were and that’s why they are the price that they are.

ballo del doge is just amatorial artists .terrible food and sound engeneer not at all professional as well the musicians the singers and worst of all hiring kids dancers from a dance school rather than professional dancers

Unfortunately I have had very negative experience with ordering at A. Sautter regarding the item NOT MATCHING THE ORDER & the CUSTOMER SERVICE. Hopefully sharing my experience will help to avoid something like that to ever happen again. It began with a visit in her store & a nice chat with the sales lady. I was all excited about getting a bag made to order. 1st mail contact with AS 6th of SEP 2020. We discussed my wishes & details about the bag. AS was very open, friendly & absolutely positive that she understood what I asked for. Therefore I placed my order at the 15th of SEP´20. 500€ have been transfered to AS PAYPAL as down payment. Finish date was set for approx. 20th of OCT/ 40 days. Before XMas AS did sent a pic front only, taken in a certain light/ with filter to make the metal look gun metal when it was not. After receiving the bag we noticed silver metal, not gun metal & back part velvet, not napa leather as ordered. Other than that the bag was in good condition unless one scratch. We returned the bag on my expense & up on AS promise to craft an new one matching the order until end of Feb´21. The deal was to refund the 2nd payment after the bag is back with her. I had to ask several times for that as well it took her finally 2 WEEKS to proceed the refund on PAYPAL. This time the bag was also not finished by then, it took another 1,5 MONTHS for AS to text on 7th of Apr 2021 to let us know the bag is finished. We asked for pics, but she did sent only one on which we noticed velvetan edge on the back of the bag, such as smaller metal parts (compared to the 1st bag) & massive wrinkles all over the handles. We asked for more pictures. It took AS 2 WEEKS to sent these pics. On these pics the bag showed dents, folds, open seams, marks on the velvet, uneven metal surface, smaller metal parts. It did not look made well & as if it was done in a rush. Talking about our concerns AS did sent pictures to compare the 1st & the last bag. Easy to notice that the measurements are different, height & handles are taller/ bigger. Not even mentioning the difference in quality while having a zoom in & checking all the details. Even tough it seems like the bag could match the order it is for sure not in the quality we would expect for the agreed price. We mentioned our concerns again & asked for total refund. Also stressed out customers right regarding EU law to step back from orders anytime. Making the point this was a personal order AS neglect this & offered either that we pay full (with no right to complain) & she will send the "new" bag or to visit her in the store to have a look on the bags together. For someone who keeps telling that her artisanal work is her passion & it is so important for her to make a customers wish come true we did not expect to have such an unpleasant experience with AS going through such an odyssey of over MORE THAN ½ A YEAR & being asked to pay 1082€ for a bag in such a condition. Last not least we could not feel, that AS was sorry or trying to make up for any of that. In mails she did not even write names correctly but was very clear she deserves to keep the down payment of 500€. Who would have guessed that in the end AS would offer a bag in such absolutely not acceptable condition as her passionated artisanal work. Visiting her store I can not remember her bags etc. to have handles with wrinkles all over, edges that are about to open because the stitching does not last, neither were they covered in scratches or any similar. But my memory might be mistaken by that. We were writing to here about going to lawyers but we decided cross border court proceedings will cost more money than to write off the down payments & to have no bag. To us it seems like money to be more important than customer service & order fullfillment. It clearly feels like my order was disrespected & likely even me, the client, as such. Maybe it is also because I am an international client. Who knows? This is our personal experience after a process of more than ½ a year with very difficult communication.

Scammers. Was shamelessly lied to. They sell Mary Frances bags and claim as their own after taking off the original tag and sewing their own one inside. Then it’s sold for 3 times the price. Paid 1K for a bag worth 320$, and was lied to about the fact that it’s a unique piece with only 1 copy made for each design. Of course, being lied to about the fact that it’s hand made in Venice and every piece is unique, I thought that the price is fair. Found out about it just now. Very disappointed and wished I could have this money scammed out of me back.

What an amazing shop. If you love fashion and supporting living artists you can't go wrong here. I was pulled in by the exceptional jewel box of a window display, and immediately knew I needed to take a piece home with me. The woman working in the shop was so helpful and kind (and if she happens to see this review, we thought about it and think the best word for spectacolarizzo - in terms of describing the clothing decorations - would be 'embellish!') I was immediately called to a pair of earrings and she helped me find the matching brooch, the likes of which I had never seen before and knew I would regret leaving behind. I am often someone who has to think long and hard about purchases, but as my husband said, "you didn't even think twice, and you deliberate at a fast food restaurant." Unique, surreal, elegant, opulent...no words can accurately describe Venice or this designer's pieces and simply have to be seen to be believed. If you love art, fashion, and design, this is the place to bring home a piece of Venice! I can't wait for the day I can purchase more pieces, and spread the good word of Atelier Antonia Sautter.

I also have been sold there some chinese bag for 85$ being sold there as „unique handmade piece from the designer who dresses up the carnaval in Venice“. This „designer“ was totally not afraid of just sewing her label in there and mounting the price 🤮 can‘t believe someone would voluntarily ruin their reputation like this designer did, but unfortunately I‘m the living proof that naive people are a good source of earning. For someone with no honor, surely

Spectacular costumes and accessories but we visited because it said online that it was a Bridal shop. Absolutely false, no wedding dresses whatsoever so it was a wasted journey.